只要打开软件，过不了多久就会Microsoft Visual C+ + Runtime Library

[飞侠李4]

This application has requested the Runtime to terminate it in anPlease contact the application's support team for more
检测完整性和更新beta都试过了

[Biohazard]

您好，请与我们分享这个完整的日志文件： https://help.wallpaperengine.io/debug/scantool.html

如果您在问题的应用程序目录中有任何 mdmp 文件，请同时附上最新的 mdmp 文件。

此外，了解此问题开始时是否有任何变化可能会有很大帮助。看起来您已经使用该程序有一段时间了，但您没有遇到此问题。您是否知道在此问题开始发生之前发生了什么，例如更新 Windows 或其他软件或订阅新壁纸？

问题具体发生在什么时候？当您立即打开程序或稍后执行特定操作时？


Hello, please share this full log file with us: https://help.wallpaperengine.io/debug/scantool.html

If you have any mdmp files in the application directory from the issue, please also attach the latest mdmp files.

Also it could help a lot to know if anything has changed when this issue started. It looks like you have been using the program for a while but you didn't have this issue. Do you know what happened right before this issue started to occur, like an update to Windows or another software or a subscription to a new wallpaper?

When does the problem occur exactly? When you open the program immediately or when you do something specific later?

[飞侠李4]

日志和mdmp文件都已经发送
最近一两周出现问题 在打开软件后一到十分钟必定报错
如果在后台（不打开软件主界面）运行应用并不会报错

[Biohazard]

谢谢。关于 mdmp 文件，Windows 中的 DirectX（崩溃消息中的 d3d11.dll）似乎正在崩溃。但是这些崩溃是从 2 月 25 日开始的，也许这些 mdmp 较旧并且与问题无关？这是最后一次发生崩溃吗？

看起来应该有集成 AMD GPU 的更新，请尝试重新安装和更新 AMD 和 Nvidia GPU 的显卡驱动程序，这可能有助于解决 DirectX 问题。

也请尝试禁用任何实验性驱动程序功能，例如 AMD antilag、ReLive 或 Nvidia Share 录制，以防万一。此类问题也可能是由操纵程序并可能使其崩溃的 DirectX 挂钩引起的。

Thanks. Regarding the mdmp files, it looks like DirectX (d3d11.dll in the crash message) in Windows is crashing. But these crashes are from 25th of February, maybe these mdmps are older and not related to the issue? Is this the last time the crash occurred?

It looks like there shoudl be an update for the integrated AMD GPU, please try reinstalling and updating both graphics drivers, for the AMD and Nvidia GPU, this might help regarding the DirectX problem.

Also try to disable any experimental driver features like AMD antilag, ReLive or Nvidia Share recording just in case. This kind of issue can also be caused by DirectX hooks which manipulate the program and can crash it.

[飞侠李4]

mdmp文件能找到的都已经发送了，25号左右应该开始了，但绝不是最后一次，在我发送时间附近就报错了好几次，显卡驱动也已经更新到最高了

[Biohazard]

好吧，在这种情况下，我相信没有为最近的问题生成 mdmp。

请尝试重置程序的配置。您可以对文件进行备份或将其移动到桌面，也许以后可以恢复。目前，尝试从干净的配置开始可能会有所帮助。

请在程序完全关闭时删除此文件（但将其移至桌面以便您轻松恢复）： D:\steam\steamapps\common\wallpaper_engine\config.json 现在尝试再次使用该程序。问题会立即返回吗？或者当您选择壁纸等时它会返回吗？了解问题在哪种情况下准确地再次发生可能会有所帮助。

Alright in this case I believe that no mdmp is being produced for the recent issues.

Please try resetting the configuration of the program. You can make a backup of the file or move it to the desktop and perhaps it can be restored later. For now, it might help to try starting with a clean configuration.

Please remove this file while the program is fully closed (but move it to the desktop so you can restore it easily): D:\steam\steamapps\common\wallpaper_engine\config.json Now try using the program again. Does the issue return immediately? Or does it return when you select a wallpaper etc? It might help to know in which situation the issue occurs again exactly.

[飞侠李4]

问题已经可以确认，只要我打开clash（这是一个在中国广泛使用的开源vpn应用），在五分钟内就会不可避免的崩溃。我可以在更换壁纸时关闭软件，但还是希望能尽快适配此软件

[Biohazard]

那么也许它可能有助于确认冲突是否直接操纵程序内存。

为此，请在壁纸浏览器打开时创建日志文件。我假设崩溃只发生在浏览器中，而不是壁纸本身。

由于 Steam 不允许在运行时启动应用程序，因此您首先必须打开浏览器，然后直接从此处运行诊断程序：C:\Program Files (x86)\Steam\steamapps\common\wallpaper_engine\bin\diagnostics64.exe文件

请在浏览器打开时将此日志发送给我们，以便我们检查入侵或其他原因。


Then perhaps it may help to confirm whether clash is manipulating the program memory directly.

For this purpose, please create the log file while the wallpaper browser is open. I assume the crash occurs only in the browser and not the wallpaper itself.

Since Steam does not allow launching the app while it is running, you first have to open the browser, then run the diagnostics directly from here: C:\Program Files (x86)\Steam\steamapps\common\wallpaper_engine\bin\diagnostics64.exe

Please send us this log while the browser is open so we can check for an intrusion or what else the cause might be.

[Biohazard]

该问题是否可能仅在移动设备配对后全新安装时才开始出现？

在日志中，我注意到很多无效的连接尝试。这可能是由于 VPN 适配器向程序发送响应而发生的。

您可以尝试删除所有移动设备并重新启动程序吗？现在没有配对设备时，问题是否仍然存在？

Does the issue perhaps only start to occur with a clean installation after a mobile device has been paired?

In the log I notice a lot of invalid connection attempts. Perhaps these occur due to the VPN adapter sending a response back to the program.

Could you try removing all mobile devices and restarting the program? Does the issue still occur now when there are no paired devices?