iCUE v 4.18.209 not syncing with wallpaper, Corsair rgb devices becomes black

[Reynalite]

Wallpaper Engine is not syncing properly with iCUE v. 4.18.209
This problem has been occurring for approximately one month, roughly since the Android Companion App update was announced for Wallpaper Engine in early November.

I already attempted a clean reinstall of iCUE and a reinstall with Wallpaper Engine, including deleting leftover files manually. Software integration in iCUE is enabled and Wallpaper Engine shows up there but whenever it tries to do the wallpaper sync, every Corsair RGB device I own turns entirely black.

I have noticed this only happens with "Scene" wallpapers. Web wallpapers and application ones do not do this, but I think that's because they don't send to iCUE.

I have changed the plugin load delay from 5 seconds to 5 minutes, and that didn't change anything. I also disabled high priority when starting with windows.

Please help! I love Wallpaper Engine and have used it for years.
Reyna

[Biohazard]

Which Corsair devices do you have exactly? Please try disconnecting/disabling everything except for the most basic device(s) i.e. mouse + keyboard. Now close Wallpaper Engine from the tray icon (right click and quit) and restart it over Steam, this will ensure that iCUE is fully started and ready so the order and time the programs start in couldn't be the issue anymore.

If this also doesn't help please try to reset all settings with the reset button in Wallpaper Engine to make sure that no setting is somehow affecting it. If you make a copy of the config.json file from the installation directory C:\Program Files (x86)\Steam\steamapps\common\wallpaper_engine\config.json you can also restore your settings by putting this file back later, in case that it makes no difference. (Make sure to close the program before putting the file back.)

[Reynalite]

Originally posted by Biohazard:

Which Corsair devices do you have exactly? Please try disconnecting/disabling everything except for the most basic device(s) i.e. mouse + keyboard. Now close Wallpaper Engine from the tray icon (right click and quit) and restart it over Steam, this will ensure that iCUE is fully started and ready so the order and time the programs start in couldn't be the issue anymore.

If this also doesn't help please try to reset all settings with the reset button in Wallpaper Engine to make sure that no setting is somehow affecting it. If you make a copy of the config.json file from the installation directory C:\Program Files (x86)\Steam\steamapps\common\wallpaper_engine\config.json you can also restore your settings by putting this file back later, in case that it makes no difference. (Make sure to close the program before putting the file back.)

The devices I have are 4x8GB Corsair RAM, 7x Corsair SP140 RGB ELITE fans, Corsair H150i ELITE CAPELLIX Liquid Cooling pump, Corsair K70 RGB MK.2 SE keyboard, Corsair M65 RGB ELITE mouse, and lastly a Corsair MM700 RGB Extended mouse pad. I can't really disconnect or disable most of those things except 4x SP140 RGB ELITE fans and the MM700 mouse pad. What do you suggest?

The reset option did not fix anything, all wallpapers cause all corsair devices to turn off RGB. If it matters, i have two monitors. One is 3440x1440, and the other is 1920x1080.

Thanks for your help.
Reyna

[Biohazard]

Have you enabled the specific RAM LED option in iCUE (unless they got rid of that)? Perhaps this is what makes it stop working completely.

In general I think that a combination or just the sheer number of devices is causing this issue. If we can find out something specific then it would be much easier to report to Corsair and make a fix more likely. Please try removing/disabling whatever you can and check if it makes a difference, perhaps you can temporarily disable some of the USB devices in the device manager too instead of unplugging them.

It would be possible for us to just ignore most devices and only send colors for i.e. the keyboard for testing purposes, but if this makes no difference then it's not a conclusive result because all other devices are still active to some degree anyway. iCUE itself uses a direct, internal device connection and doesn't have to go through the iCUE SDK like Wallpaper Engine has to, so this is why you wouldn't notice an issue with iCUE if the problem is in the iCUE SDK only. The last update to the SDK has been in May.

[Reynalite]

Originally posted by Biohazard:

Have you enabled the specific RAM LED option in iCUE (unless they got rid of that)? Perhaps this is what makes it stop working completely.

In general I think that a combination or just the sheer number of devices is causing this issue. If we can find out something specific then it would be much easier to report to Corsair and make a fix more likely. Please try removing/disabling whatever you can and check if it makes a difference, perhaps you can temporarily disable some of the USB devices in the device manager too instead of unplugging them.

It would be possible for us to just ignore most devices and only send colors for i.e. the keyboard for testing purposes, but if this makes no difference then it's not a conclusive result because all other devices are still active to some degree anyway. iCUE itself uses a direct, internal device connection and doesn't have to go through the iCUE SDK like Wallpaper Engine has to, so this is why you wouldn't notice an issue with iCUE if the problem is in the iCUE SDK only. The last update to the SDK has been in May.

Hello, I have tried to disable as much as i could, but it didn't help anything, unfortunately. It did work before with all Corsair devices working, and it did for several months. I'm not entirely sure what changed.

What should I do now?
Reyna

[Tim]

We have not received any similar reports of this type of issue, since the hardware turns entirely black I assume that iCUE actually receives color data from Wallpaper Engine but is unable to process it for some reason. We have not touched the iCUE integration recently so I would recommend you reach out to Corsair's support team directly, they tend to be helpful with issues like that and when in doubt, also reach out to us if they need help with debugging an issue.

[Reynalite]

Originally posted by Tim:

We have not received any similar reports of this type of issue, since the hardware turns entirely black I assume that iCUE actually receives color data from Wallpaper Engine but is unable to process it for some reason. We have not touched the iCUE integration recently so I would recommend you reach out to Corsair's support team directly, they tend to be helpful with issues like that and when in doubt, also reach out to us if they need help with debugging an issue.

Thank you so much for your help, I will do that.
Reyna

[adam4120]

I too have had the same issue.

[adam4120]

Originally posted by Tim:

We have not received any similar reports of this type of issue, since the hardware turns entirely black I assume that iCUE actually receives color data from Wallpaper Engine but is unable to process it for some reason. We have not touched the iCUE integration recently so I would recommend you reach out to Corsair's support team directly, they tend to be helpful with issues like that and when in doubt, also reach out to us if they need help with debugging an issue.

I too have had this issue. The color is only a watercolor and not the normal coloring.

[Biohazard]

Originally posted by adam4120:

I too have had this issue. The color is only a watercolor and not the normal coloring.

The OP said that their devices turn black completely so it is not the same issue.

Can you please create a new thread for your issue? Please share a link to an exemplary wallpaper you are using in that thread and let us know what colors you get so we can start with comparing it to what it's supposed to look like. You can also use a stock wallpaper like Neon Sunset, which should be blue at the top and red at the bottom of the keyboard with its default settings.