Razer chromas white light

[Haze]

so ive had wallpaper engine for quite a while now and ive messed around with it a lot and recently my keyboard (razer blackwidow ultimate) broke and i bought a new one the blackwidow chroma one and before the iCUE was working fine but after i swapped keyboards it doesnt work correctly for any wallpaper for example i choose the razer bedroom wallpaper(most basic one to test it)and it is just stuck on a white color along with my goliathus and naga hex v2 it has some weird white skin color and does not change anyone know how to fix it?

[Tim]

I have not heard about this issue. Just to be on the safe side, can you turn off Wallpaper Engine (important, don't skip), then uninstall your complete Razer and Corsair software suite and reinstall it again, then restart your computer. It sounds like it might just be bugged out somehow.

[Haze]

Originally posted by Tim:

I have not heard about this issue. Just to be on the safe side, can you turn off Wallpaper Engine (important, don't skip), then uninstall your complete Razer and Corsair software suite and reinstall it again, then restart your computer. It sounds like it might just be bugged out somehow.

hello sorry for the late reply ive been kinda busy with my finals these couple of weeks. i uninstalled everything and reinstalled everything again i didnt know if i should reinstall wallpaper engine too so i did it once without and one time with reinstalling it but it still does not work i put the razer bedroom but it still shows white on my mouse, mousepad and keyboard. could this be a graphics card error? cause i have been getting a lot of crashes lately(i have the dual radeon rx 5700 from asus if that helps). i also have another program/extension for discord maybe that is also interferring with it?

[Biohazard]

Do you have Razer Chroma and Corsiar iCUE devices? It sounds like you have both in the OP.

Just to confirm, do both of them not work or is the issue limited to only Chroma or only iCUE?

Please follow this guide and share the log it creates with us via email (see the guide for the address): https://help.wallpaperengine.io/en/debug/scantool.html if Wallpaper Engine is crashing please check if you have any .mdmp files in the installation directory from the crashes and attach them to the email too.

[Haze]

Originally posted by Biohazard:

Do you have Razer Chroma and Corsiar iCUE devices? It sounds like you have both in the OP.

Just to confirm, do both of them not work or is the issue limited to only Chroma or only iCUE?

Please follow this guide and share the log it creates with us via email (see the guide for the address): https://help.wallpaperengine.io/en/debug/scantool.html if Wallpaper Engine is crashing please check if you have any .mdmp files in the installation directory from the crashes and attach them to the email too.

i have only razer chroma devices no corsair ones but in wallpaper it said that i had to put the iCUE "add on" to enable my chroma devices to it too. i only have razer blackwidow chroma keybaord, razer goliathus chroma mousepad and razer naga hex V2 mouse. ill do that but it says that i have to give you my email if its my first time contacting you and it is so yea my email is [e-mail] i am experiencing crashes but i dont think thats from wallpaper engine its from my gpu drivers but ill also check the files just to be sure
edit:i checked the files and i have around 10 crash files but i believe they are all from the same reason (because i have had a lot of crashes from my gpu drivers) so i just sent the three most recent ones but let me know if i should send them all

[Biohazard]

Thanks. It looks like these are old mdmps though, from half a month ago on the old version. Are you sure that your Steam has updated the program? Please try verifying the files and running it over Steam: https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335

The log does show a number of hooking programs that can easily crash Wallpaper Engine if they aren't built correctly. Can you disable Razer Cortex or at least disable it for Wallpaper Engine? There is also "COSMOTE Total Security" which is hacking Wallpaper Engine, please try to exclude it from this so it can run without risks.

If you can't get it to work you could temporarily uninstall Razer Cortex and COSMOTE Total Security and see if that makes any difference, you can always reinstall them later, but this is the easiest way to make sure.

[Haze]

Originally posted by Biohazard:

Thanks. It looks like these are old mdmps though, from half a month ago on the old version. Are you sure that your Steam has updated the program? Please try verifying the files and running it over Steam: https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335

The log does show a number of hooking programs that can easily crash Wallpaper Engine if they aren't built correctly. Can you disable Razer Cortex or at least disable it for Wallpaper Engine? There is also "COSMOTE Total Security" which is hacking Wallpaper Engine, please try to exclude it from this so it can run without risks.

If you can't get it to work you could temporarily uninstall Razer Cortex and COSMOTE Total Security and see if that makes any difference, you can always reinstall them later, but this is the easiest way to make sure.

hello again im really sorry for the late replies.
i didnt find any way to disable wallpaper engine from cosmote total security cause it never showed any trace that its blocking it so i tried uninstalling it and running it again but the same problem seemed to occur, i also saw from another post something about trying to run the beta mode of the wallpaper but that did not work either. i ran the sustem conflicts checker again and i saw the file and it said that the fps checker from razer cortex might be blocking it and because i couldnt find any way to block it from wallpaper engine specifically i just turned it off completely and it still has the same problem but now it takes a much longer time for the lights to turn white, it stops for like 10 seconds and then it turns white rather than immediately turning white. ill send you the new system conflicts file that i just ran.