Wallpaper stuttering

[KasperMajestic]

Sometimes my wallpaper works perfectly well, but sometimes it just starts stuttering. I send two emails to the customer support but received no help, therefore I'm posting my log file here.

[Biohazard]

Does it start stuttering in a specific situation? For example after closing a game or unlocking the PC?

In any case, please try enabling the new option "media foundation stutter fix" in the general settings of Wallpaper Engine, which is our best attempt trying to solve a buffering issue in Windows and maybe that's what you are seeing. When it detects Windows failing to play the video correctly, it will reset it to restore the video buffer.

[KasperMajestic]

I turned on "media foundation stutter fix" but it did not help. There doesn't seem to be a specific reason for the stutter. On some days it works fluently all the time, and on some days it keeps stuttering all the time. On the days where it stutters, turning off all other applications or lowering wallpaper settings does not help. Sometimes restarting the PC helps, sometimes it doesn't. I have the log file, but I'm not sure how to attach it.

[KasperMajestic]

Originally posted by Biohazard:

Does it start stuttering in a specific situation? For example after closing a game or unlocking the PC?

In any case, please try enabling the new option "media foundation stutter fix" in the general settings of Wallpaper Engine, which is our best attempt trying to solve a buffering issue in Windows and maybe that's what you are seeing. When it detects Windows failing to play the video correctly, it will reset it to restore the video buffer.

Is it possible to attach the log file? I send it in an email to support twice but didn't get a reply. My email is [e-mail]

Thank you!

[Tim]

Sorry, you sent your emails while I was sick with Corona and some emails were left unanswered since then.

The log file does not show any clear issue, though you have a ton of Asus bloatware running and the "Asus Aura Wallpaper Service", this might be conflicting with Wallpaper Engine. Try this:

1. Check all the installed apps you have on your system, especially the number of Asus applications running on your system is crazy high and I am almost certain you do not need most or even all of them, especially check the "Asus Aura Wallpaper Service" though. I would validate if you really need them and uninstall them if you do not, they are bloating up your system and some of them seem to be crashing in the background regularly according to the Windows error log. This may already fix your issue.
2. You also have a lot of McAfee processes running. If it came pre-installed on your system, consider removing it or at least configure an exception for the wallpaper_engine directory, it might cause Wallpaper Engine to run slower if it starts randomly interfering with its files or processes which McAfee tends to do regularly.

Additionally, assign your Nvidia GPU to the wallpaper32.exe process, see this guide for example if you do not know how to do this:

https://gearupwindows.com/how-to-assign-a-gpu-to-an-application-on-windows-11/

[KasperMajestic]

Sorry for the late response, I was busy with exams. Your advice helped; the wallpapers work all the time now! Thank you for the help!

Originally posted by Tim:

Sorry, you sent your emails while I was sick with Corona and some emails were left unanswered since then.

The log file does not show any clear issue, though you have a ton of Asus bloatware running and the "Asus Aura Wallpaper Service", this might be conflicting with Wallpaper Engine. Try this:

1. Check all the installed apps you have on your system, especially the number of Asus applications running on your system is crazy high and I am almost certain you do not need most or even all of them, especially check the "Asus Aura Wallpaper Service" though. I would validate if you really need them and uninstall them if you do not, they are bloating up your system and some of them seem to be crashing in the background regularly according to the Windows error log. This may already fix your issue.
2. You also have a lot of McAfee processes running. If it came pre-installed on your system, consider removing it or at least configure an exception for the wallpaper_engine directory, it might cause Wallpaper Engine to run slower if it starts randomly interfering with its files or processes which McAfee tends to do regularly.

Additionally, assign your Nvidia GPU to the wallpaper32.exe process, see this guide for example if you do not know how to do this:

https://gearupwindows.com/how-to-assign-a-gpu-to-an-application-on-windows-11/

[-UNhinged]

Originally posted by KasperMajestic:

Sorry for the late response, I was busy with exams. Your advice helped; the wallpapers work all the time now! Thank you for the help!

Originally posted by Tim:

Sorry, you sent your emails while I was sick with Corona and some emails were left unanswered since then.

The log file does not show any clear issue, though you have a ton of Asus bloatware running and the "Asus Aura Wallpaper Service", this might be conflicting with Wallpaper Engine. Try this:

1. Check all the installed apps you have on your system, especially the number of Asus applications running on your system is crazy high and I am almost certain you do not need most or even all of them, especially check the "Asus Aura Wallpaper Service" though. I would validate if you really need them and uninstall them if you do not, they are bloating up your system and some of them seem to be crashing in the background regularly according to the Windows error log. This may already fix your issue.
2. You also have a lot of McAfee processes running. If it came pre-installed on your system, consider removing it or at least configure an exception for the wallpaper_engine directory, it might cause Wallpaper Engine to run slower if it starts randomly interfering with its files or processes which McAfee tends to do regularly.

Additionally, assign your Nvidia GPU to the wallpaper32.exe process, see this guide for example if you do not know how to do this:

https://gearupwindows.com/how-to-assign-a-gpu-to-an-application-on-windows-11/

Which of those methods fixed it sir?

[KasperMajestic]

Originally posted by -marika:

Originally posted by KasperMajestic:

Sorry for the late response, I was busy with exams. Your advice helped; the wallpapers work all the time now! Thank you for the help!

Which of those methods fixed it sir?

Deleting a bunch of McAfee services and Asus Aura Wallpaper softwares etc. Sometimes it still lags though, but less commonly than before

[-UNhinged]

Originally posted by KasperMajestic:

Originally posted by -marika:

Which of those methods fixed it sir?

Deleting a bunch of McAfee services and Asus Aura Wallpaper softwares etc. Sometimes it still lags though, but less commonly than before

i solved mine by running it by wallpaper engine 64 bit

[Lukas]

What about lag if video is 200fps? Im running on a laptop, integrated gpu is disabled (MUX switch), only rtx 3070 shows up in device manager, task manager and everywhere else.

in this particular 200fps video, in my understanding, task manager reports that GPU is not utilized (6-7% usage, which is like its just running desktop), and only cpu is being used (70-80% usage). Whenever CPU usage drops (~20%) serious stutters starts, and video starts skipping. Tried settings in wallpaper engine, switching performance quality from ULTRA to LOW does nothing.

When running any other image, video or scene, task manager shows that GPU is being used up to 60%, and CPU only 5-15%.

Video is running perfectly fine if i open it with VLC player. Also tested more 200FPS+ videos, and they all do the same, not utilizing gpu, and high CPU usage.

EDIT: Also tested some more videos, and actualy some are only utilizing CPU and some GPU, those who use GPU also shows "Video Decode" bar filling up to 55% in task manager. All tested videos were in MP4 format

How is that some videos runs on GPU and others on CPU?