When streaming on Discord with Wallpaper Engine on, "black squares" appear on the screen

[zzz]

Hello! Recently I realized that when I'm streaming my full screen (I don't know if it also happens while streaming a specific app) on Discord with Wallpaper Engine opened, a part of my screen gets with "black squares" for like 1 second+/- and then it disappears, it doesn't happen all the time, but it's annoying when it happens (it never happened before when i didnt have wallpaper engine installed).
I realized that it has been happening to my wife too, on her desktop.

[zzz]

I'd also like to mention that everytime it happens I have discord maximized and nothing else, so I'm not sure if it happens when I'm doing other thing

[Biohazard]

Are the black squares on the wallpaper or do you mean they are actually in front of everything?

In any case, please try using the "stop" function. For example, if you have Discord fullscreen when doing this, you can change the option "other application fullscreen" to "stop" in the settings of Wallpaper Engine.

This will completely shutdown the wallpaper so really anything else that may have a problem with another application using the GPU to display 3D content or videos should not have a problem then anymore.

[zzz]

They are in front of everything, just like if it was the screen itself, and I'm gonna try that and I'll tell you if it still happens or not.
Thank you!

[zzz]

I just realized that even with the wallpaper set to stop when an application is maximized the black squares appear again

[zzz]

Happened twice in less than 20 seconds

[Biohazard]

Okay, since the black squares are in front of everything that means either it's a driver problem or they are actually "drawn" by an application. Wallpaper Engine has no overlays or anything like that and only draws as a sub window to the desktop, so it definitely cannot draw a black square in front of everything else.

I don't recall a single other person reporting this so it's quite odd that you experience this on two systems. Do the PCs have different hardware or are they exactly the same? Especially the GPU would be relevant.

Since Discord is quite popular it's also hard to believe that it would happen for everyone streaming video through Discord with Wallpaper Engine running since then it would affect so many more people. A third application could be relevant here or an obscure option in the graphics driver or Discord that isn't enabled by default (and somehow got enabled on the two PCs you tried it with).

[zzz]

My GPU is a GTX 1660 SUPER and her a GTX 1650 SUPER.
Will it be helpful if I try to record a video when it happens and post it to youtube and send the link here?
This never happened to me but usually when my wife would stream fullscreen on Discord in her screen would appear these "black squares" but I thought it would be fixed if she restarted the pc, and when I started to use Wallpaper Engine and stream it, these black squares started to happen too and since when they happened to her she had Wallpaper Engine opened, and it started to happen to me since i started to use Wallpaper Engine when streaming too, but then it's really weird that no one else had this too

[Biohazard]

Originally posted by zzz:

My GPU is a GTX 1660 SUPER and her a GTX 1650 SUPER.
Will it be helpful if I try to record a video when it happens and post it to youtube and send the link here?

We will gladly look at it and maybe it leads to another idea but fundamentally this problem must be rooted somewhere else I'm afraid. These GPUs are also quite popular so I doubt they are directly related or it would just happen to a lot more people.

Please also be sure to share this full log.txt so we can see if everything on your PC is up to date and if you are running any overlays or anything else that typically causes such system problems that you could try turning off: https://help.wallpaperengine.io/debug/scantool.html

[zzz]

I've sent the log via gmail and I was able to capture it now, I'm sending the video via gmail as well, confirm if you could receive it.

[Biohazard]

Yes, I received it, thanks.

You seem to have the Nahimic overlay installed. Is this also on the PC of your wife? If yes please remove it completely and see if that makes any difference, an overlay application is exactly something that could lead to such a problem. (The bottom of the log also shows that Nahimic is crashing an iCUE service.)

But now that I see the issue, it doesn't cover the task bar so it really is inside the Discord window, at least in your video. Maybe try disabling hardware acceleration for the Discord UI if Nahimic isn't the cause of the problem.

[zzz]

No, she doesn't have it installed. (I don't know where I got Nahimic from, since I never installed it, maybe it was my hardware like headphones or motherboard that came with it).
I'm gonna try to disable hardware acceleration for it to see if it fixes the issue.
Maybe it's better if I write a support request to Discord then, about it, if it doesn't cover the task bar.