Frozen Background but only on 1 Screen + randomly

[AnimeDrache TTV ◥▶ ◀◤]

Greetings,

I noticed that my main screen does freeze sometimes. Right now its only my second monitor which is animated right now. The first monitor is frozen at the moment. I have no clue why this happens. There is nothing open right now but firefox which normally doesn't cause this issue.

I appreciate your support a lot.

[Tim]

You could do a quick test and change "other application fullscreen" and "other application maximized" in the "Performance" tab of the Wallpaper Engine settings to "Keep running". If the wallpaper unpauses afterwards or if the issue stops from occurring, the best explanation would be that something is placing an invisible window over your screen constantly. Typically, this could be caused by screen recording software or other types of in-game overlays.

Once you figure out what app is causing this, you could set up an application rule in Wallpaper Engine and tell it to ignore the .exe of the other app, see the "Fixing intermittent sound with background recording tools" section here (ignore that it's talking about sound, in your case it may be that wallpapers pause entirely):

https://help.wallpaperengine.io/en/functionality/applicationrules.html#fixing-intermittent-sound-with-background-recording-tools

[AnimeDrache TTV ◥▶ ◀◤]

Thank you for the answer! I will test this once it freezes again because for some reason it went unfrozen again. Maybe it was really some kind of overlay, I dont know. But I will let you know about the result within the next hours / days (depending on when the error occurs again.

[AnimeDrache TTV ◥▶ ◀◤]

Originally posted by Tim:

You could do a quick test and change "other application fullscreen" and "other application maximized" in the "Performance" tab of the Wallpaper Engine settings to "Keep running". If the wallpaper unpauses afterwards or if the issue stops from occurring, the best explanation would be that something is placing an invisible window over your screen constantly. Typically, this could be caused by screen recording software or other types of in-game overlays.

Once you figure out what app is causing this, you could set up an application rule in Wallpaper Engine and tell it to ignore the .exe of the other app, see the "Fixing intermittent sound with background recording tools" section here (ignore that it's talking about sound, in your case it may be that wallpapers pause entirely):

https://help.wallpaperengine.io/en/functionality/applicationrules.html#fixing-intermittent-sound-with-background-recording-tools

hey again =),

it took some days for testing. right now it happened again. this time I just booted my pc and a steam gift window appeared (I dont know if that was the reason for the bug but wanted to mention it). however the main screen is frozen again but the second screen is still animated and moving. I've closed discord and steam but the main screen is still frozen. this is what my task manager shows. kinda high I guess, even for a RTX 3080 https://gyazo.com/2f10746b1045dffa2cf20fe9f76ce5b0

[Biohazard]

Can you share this full log with us: https://help.wallpaperengine.io/debug/scantool.html ?

It might help to know if you have this issue only with video type wallpapers or even with "scene" wallpapers (which are more similar to games and don't use video decoding normally). However since it doesn't happen so frequently it might be difficult to test. Do you perhaps have two scene type wallpapers you could use for a while to check if you ever get the issue with those as well?

Originally posted by AnimeDrache Twitch:

kinda high I guess, even for a RTX 3080

How is the video decoding usage normally when the videos play correctly?

[AnimeDrache TTV ◥▶ ◀◤]

Hey again, sorry for my so late answer. I've sent you the full log on email. However I changed the wallpaper months ago to a new one. That one works fine so it might be just this wallpaper that is causing the problem? https://steamcommunity.com/sharedfiles/filedetails/?id=2544905501 - because that is the one which freezes.

[Tim]

The log file shows a lot of crashes of your graphics card drivers and crashes in the Windows video system. These crashes probably cause the behavior that you are seeing. You also have a lot of LiveKernelEvents with error code 141 logged, usually this means that some piece of hardware is broken from my experience, but it could also just be a severe driver problem.

If you don't have these issues any more with your new setup, you can probably ignore it but to summarize it quickly, there's probably some sort of underlying problem with your computer that causes this, most-likely hardware related but it could also be driver-related.

[AnimeDrache TTV ◥▶ ◀◤]

Originally posted by Tim:

The log file shows a lot of crashes of your graphics card drivers and crashes in the Windows video system. These crashes probably cause the behavior that you are seeing. You also have a lot of LiveKernelEvents with error code 141 logged, usually this means that some piece of hardware is broken from my experience, but it could also just be a severe driver problem.

If you don't have these issues any more with your new setup, you can probably ignore it but to summarize it quickly, there's probably some sort of underlying problem with your computer that causes this, most-likely hardware related but it could also be driver-related.

well that is weird, my pc is kinda new with rtx 3080, ryzen 9 etc. plus I cant say there is any kind of error from my side. I am streaming on twitch very often with tons of software in the background etc. and never had any kind of crash, error or lag. plus as I said, the software works fine with any background but yours is the only one that is freezing often =(

[Biohazard]

The log does show that your graphics drivers have crashed occasionally before, but you likely wouldn't notice it besides your screens turning black for a moment, because Windows is able to restore itself from that.

It's hard to say whether this is related to the issue or not, but it could lead to the video system freezing until it gets restarted, since that's part of the graphics driver. But since you didn't actively notice the driver issues, I assume it's unrelated and you had the video issue much more frequently.

The video you linked has low FPS so it might just be something Nvidia doesn't test well since it's very uncommon. In any case, Wallpaper Engine uses Windows and hardware decoding for videos, it's all part of the system and graphics driver (and for legal reasons not something we could change). It's possible to install other hardware video decoders if the default Windows ones give you trouble ( https://help.wallpaperengine.io/videos/lav.html ) but in general the ones provided by Windows are the most reliable ones.

[AnimeDrache TTV ◥▶ ◀◤]

so basically that means that it is all fine but this one wallpaper just wont work for reasons that I cant really fix? cause other ones work fine. its just that one. there are no black screen moments or something.

[Biohazard]

Yeah, it may just be an issue with the specific encoding of that video or at most hardware video playback in general.

[AnimeDrache TTV ◥▶ ◀◤]

Okay thank you ♥