Wallpaper Engine

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Moon 23 ABR 2021 a las 13:26
Audio Issue with Video Wallpapers
Basically what happens is that all of my video wallpapers work completely fine, they show whatever the video is with no issues BUT some of them play their respective audio perfectly fine, no issues there.
However, some just won't play their audio no matter what I do.
I've tried re-installing and trying again, same thing.
I've tried checking the volume mixer settings to check if wallpaper engine is muted when I open those specific wallpapers, no issues there.
I've tried making sure the audio output on the default option I usually put, still same issue.
I've also tried checking the settings on wallpaper engine for anything off, couldn't find a problem there.

I'm using my gaming laptop, and this issue only applies here. I have a desktop and everything works perfectly on there and I even tried making sure the settings are the exact same just in case but it was to no avail. Keep in mind there's nothing wrong with my speakers/audio in my laptop as any other possible game/software/website that plays audio works fine with no problems.
For what it's worth, this problem started out of nowhere around 2-3 weeks ago. At first, I turned a blind eye to it thinking I could fix it later but I couldn't figure out what's wrong for the life of me.

I would really appreciate any suggestion or help with this stubborn issue, as I know I said "some wallpapers" but in reality it's over 70% of my 220+ wallpapers and it's not exactly pleasant to be able to enjoy only a small part of my downloaded wallpapers.
Also, if you need any further information then I would be more than glad to tell you so just ask.
Última edición por Moon; 23 ABR 2021 a las 13:28
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Biohazard  [desarrollador] 23 ABR 2021 a las 13:58 
Please share this full log while the issue is occurring as instructed here: https://help.wallpaperengine.io/en/debug/scantool.html

and also a link to a video wallpaper where sound plays and one where it doesn't so we can compare the files to see why your computer may have an issue with one but not the other. You can click the "copy URL" button in the wallpaper browser on the right side when a wallpaper is selected to get a link to it more easily.
Biohazard  [desarrollador] 24 ABR 2021 a las 4:24 
Thanks. I'm afraid that it's an issue with your system's codecs. You may be able to use the LAV codecs instead, but ultimately they also rely on parts of the system to work right, just fewer parts: https://help.wallpaperengine.io/en/videos/lav.html

You may also be able to solve it by updating the drivers of your integrated and dedicated GPU to improve how well the system video player works. Updating the audio drivers may also help of course but I don't recall these ever being an issue before.
Última edición por Biohazard; 24 ABR 2021 a las 4:26
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Publicado el: 23 ABR 2021 a las 13:26
Mensajes: 2