default wallpapers still coming back after delete

[🙈🧬👨‍💻🥽Jerry ✡️ VRcia⛐🏁✈️🏓]

posted about this a while ago, sent logs etc but it still happens.

https://abload.de/img/capture13hk7p.jpg

a bigger issue is videos/scenes are still locking up when they shouldn't. these are all newer issues that i haven't seen the past few years. i've seen it on 2 systems so far and also see other reports, can you please look into this? i've reinstalled, recreated playlists, run in safe mode, whatever i try it doesn't go away.

thanks.

[Biohazard]

The default wallpapers will come back when Steam verifies the files, this could be happening in the background automatically or by manually telling Steam to verify them. Did you notice Steam verifying the files? You mentioned before you didn't verify them manually, but Steam could be doing that on its own too.

You need to make sure that you don't actually "delete" the files from your disk but instead use the built-in option to remove them, which will just hide them. If you delete them then Steam will eventually notice that your installation is broken and restore them. But even the built-in option to "remove" them will be reverted on verify unfortunately due to some odd decisions in Steam's behavior. However your situation is unprecedented because of the broken thumbnail pictures, that shouldn't happen in any case so something is extremely odd.

In any case, if this doesn't help because Steam just randomly keeps resetting your installation, you can also use the "official" filter option in the filter menu to hide them which will not get reverted by Steam.

Originally posted by 🗽🗽Cal Borland🗽🗽:

a bigger issue is videos/scenes are still locking up when they shouldn't. these are all newer issues that i haven't seen the past few years. i've seen it on 2 systems so far and also see other reports, can you please look into this?

In your old thread the video system of Windows spewed errors due to the high bit rate on your audio device. Please try to confirm by changing your device to a different more common bit rate temporarily like 48khz. If you still get the issue with these settings, please share a new log like you did before: https://help.wallpaperengine.io/en/debug/scantool.html

Also, do you perhaps have high CPU usage while playing videos? The CPU usage should be near 0% for Wallpaper Engine's process while playing a video. If it is higher then this could explain what the issue actually is, it may be helpful to wait until the issue occurs and then check the CPU usage.

I'm not really sure which other reports you are referring to, there is no known bug in Wallpaper Engine related to this. The most frequent similar issue is due to the option "other application playing audio" set to "pause", which cannot work right when a permanent screen recording software is running and many users are not even aware of their screen being recorded, but this issue is not the same as your issue, it wasn't active in the log you sent before. Other than that videos can be choppy if they are too demanding and the system can't keep up with loading/decoding them. But this cannot be the reason either since you said that you get this on scenes too.

Like I mentioned before, we have not made any changes to the video system in a very long time and you mentioned you only started to have issues recently. It's always possible that updates to Windows or audio drivers screw things up because that frequently happens, but it's very unlikely that such issues can be resolved by changes from our end since the issue is much more fundamental than what Wallpaper Engine has access to. If it's possible to identify what the cause of the issue is then it would be possible to report this to Microsoft, for example, over the Windows feedback hub.

You could also try completely resetting your settings of Wallpaper Engine with the reset button in the general settings, perhaps a change to an option is the issue and this is why it started to happen recently only. Reinstalling doesn't reset these settings, so you may get different results.

[🙈🧬👨‍💻🥽Jerry ✡️ VRcia⛐🏁✈️🏓]

not sure my man, having a few issues. my playlist is stuck on 1h timer at the moment as well. i guess i'll give a full reset a try. thanks.

[🙈🧬👨‍💻🥽Jerry ✡️ VRcia⛐🏁✈️🏓]

so the official filter helps with the issue of hiding these broken default wallpapers. i didn't delete them from disk and used the red remove button in the UI.

you might be onto something with the bitrate as well. i listen to 24-bit 192khz music and set that a few months ago about when this stutter issue started.

this is supported by my windows 10 though, are you saying WPE has a conflict itself with this? is there anyway you can fix this or tell me how to disable something? will be a pain if i have to constantly go into that menu and change my bitrate, but the freezing wallpapers are a big issue on my OLED.

i have all the WPE audio options toggled off? why is my sound setup causing issues? my machine is more than sufficient and no other programs cause me issues with high bitrate.

[Biohazard]

Originally posted by 🗽🗽Cal Borland🗽🗽:

so the official filter helps with the issue of hiding these broken default wallpapers. i didn't delete them from disk and used the red remove button in the UI.

you might be onto something with the bitrate as well. i listen to 24-bit 192khz music and set that a few months ago about when this stutter issue started.

this is supported by my windows 10 though, are you saying WPE has a conflict itself with this? is there anyway you can fix this or tell me how to disable something? will be a pain if i have to constantly go into that menu and change my bitrate, but the freezing wallpapers are a big issue on my OLED.

i have all the WPE audio options toggled off? why is my sound setup causing issues? my machine is more than sufficient and no other programs cause me issues with high bitrate.

I can't say yet whether the bitrate really is the problem. Wallpaper Engine also simply uses Windows to play videos and does not include any custom audio things for legal reasons, this part of Windows is what logged the errors though.

Please try changing the bitrate temporarily to confirm whether this helps the stuttering or not. If you change it to 48khz and it still eventually stutters then we can rule out that the bitrate has anything to do with this. Currently this is the only error that was logged and it might well be completely irrelevant, but since Windows had some kind of problem with this it would be useful to look into whether it makes a difference or not.


After that, can you please describe what exactly you mean with "locking up"? Do you mean the wallpaper becomes paused completely and does not resume? Does it resume if you close the program from the tray menu and restart it or do you need to restart the PC to get it to play again? In your last reply you spoke about stuttering though, is this a different issue or do you mean the same thing?

[🙈🧬👨‍💻🥽Jerry ✡️ VRcia⛐🏁✈️🏓]

yes, it will start to stutter at very low FPS then fully lock up. seems like the playlist timer etc all stops. i need to choose "next wallpaper" from the menu to resume normal playlist behavior. i believe that it only happens on huge video wallpapers, big 4k clips etc. hard to remember if i've only seen it on videos.

not tied to gaming or anything, happens at different times from what i can tell. i will test the 48khz fix and keep it there when i'm not listening to that type of music and see if it stops.

thanks.