Razer Synapse not syncing with wallpapers

[HurmBurglr]

I have iCue connected to some of my desktop lighting (Fans, Case) as well as Razer Synapse running with (Keyboard, Mouse, Mousepad, Hue Lighting, and Motherboard). My issue is that Razer is just showing the default rainbow color shift effect for all my lighting and it does not appear to sync with wallpaper engine.
I do see 2 different wallpaper engine apps under razer synapse. I have disabled one and restarted to try fixing it but it remains unsolved. I have restarted both apps multiple times, set wallpaper to high priority as well as not high priority with system start, etc...
Please help, my bedroom is stuck in a constant rainbow loop.

[Biohazard]

- Please switch to the beta: http://steamcommunity.com/app/431960/discussions/2/350544272219415004/

- Then change the setting 'log level' to 'verbose' in Wallpaper Engine's settings.
- Restart everything and try again to make sure the program will log some info.
- Please share this log file C:\Program Files (x86)\Steam\steamapps\common\wallpaper_engine\log.txt by uploading it to www.pastebin.com and sharing the link here.



This will log should now contain more info about the connection with Chroma as long as the issue isn't just inside Synapse/Chroma itself.

[HurmBurglr]

Pastebin wouldn't accept the upload without signing up for pro. (Exceeded 512 kb limit)

Did upload to an alternative. Here is the link. https://controlc.com/ab548533

[Biohazard]

Thanks, it looks like Chroma can be loaded properly. Since you have iCUE as well and that's working, I think the led colors are definitely being sent to Chroma too and this issue goes beyond Wallpaper Engine.

But could you maybe double check that Chroma is still enabled in the plugin settings of Wallpaper Engine? It's possible to turn it off there separately from iCUE. That's the last simple thing I can think off.


If that's helping to fix this, perhaps it's an issue that you have multiple Wallpaper Engine entries in Synapse. Are you able to reset those so there's only one? Perhaps by reinstalling Synapse?

[HurmBurglr]

I ended up just re installing synapse. So far everything but my HUE lights will sync. Just going change those separately now. I have noticed iCue doesnt work when my pc restarts (e.g. after an update). I usually have to restart wallpaper engine to get it working again. Not sure if there is a way to change around the programs boot order to have wallpaper engine after iCue?

[Tim]

Be sure to configure Wallpaper Engine's autostart to not use high priority (turn autostart off, then turn it back on without enabling high priority). The issue with iCUE is that it starts up significantly slower than Wallpaper Engine and at some point, Wallpaper Engine just thinks you don't have iCUE installed and stops looking for it (for performance reasons). It's something we're still working on with Corsair but for now that's the first thing you should try.