Wallpaper Engine randomly stopped working

[autumnx]

So I just wanted to change my Wallpaper and then everything just stopped working. Did a few clean installs and what not and atleast It's opening now. But when I select a Wallpaper it still does nothing.

[Tim]

Could you run our scan tool while Wallpaper Engine is running and share the log file it creates as explained here:

https://help.wallpaperengine.io/en/debug/scantool.html

[Tim]

There is not anything odd about your system at first glance, do you also have this issue with Scene wallpapers such as the default ones (Neon Sunset, Fantastic Car) or just with video wallpapers? It could simply be that there is an issue with the video playback on your system if it only affects video type wallpapers.

If the default wallpapers do work, you should check out step 2 and step 3 from this guide:

https://help.wallpaperengine.io/en/noshow/notplaying.html

[autumnx]

No, none of the Wallpapers work anymore.

[Biohazard]

What happens if you right click a wallpaper and choose "play in window" do they show up in a window now?

Try changing the option "monitor identification" to "layout" in the general settings of Wallpaper Engine and re-apply your wallpaper. If this also does not work, does the desktop wallpaper turn black or anything or does just nothing happen and you still see the normal Windows background?

[autumnx]

Well, now the application doesnt open again, or rather the UI window doesn't pop up. But when it opened I tried to play it in a window and I've also messed around with the monitor identification. None of that worked and now nothing is working... This is such a weird issue

[Biohazard]

So the issue is with the UI window somehow? In that case you could fully close Wallpaper Engine from the tray menu and try starting it from Steam with the third launch option that says "disable UI hardware acceleration" in case it's somehow caused by something graphics related.

Or is even the context menu of the tray icon frozen and cannot be opened when you experience the issue?

[autumnx]

Yes nothing can be opened. When I somehow get into the UI the Wallpaper just don't do anything

[Biohazard]

Have you tried closing Wallpaper Engine completely and using the third launch option and that also didn't change anything?

Which version of the Nvidia drivers do you have installed currently?

[autumnx]

No, that didn't do anything. I have the version 457.51.

[Biohazard]

That can't be the reason then either. Unfortunately whatever is happening on your PC seems to be something we have never encountered before, the log you shared also didn't contain any Wallpaper Engine related errors at all.

Please try this:
- Disable auto start in Wallpaper Engine
- Uninstall Wallpaper Engine from Steam
- Manually delete this entire folder after uninstalling: C:\Program Files (x86)\Steam\steamapps\common\wallpaper_engine
- Install Wallpaper Engine over Steam again, but keep the auto start disabled for now

If this is not enough to get it to work, please try closing any other applications. Maybe there is a conflict that is not known yet. There are a number of MSI utilities and a miner in the log, so it may be helpful to close everything out and see if it makes any difference.

[autumnx]

thanks for your many answers. I will try it

[autumnx]

Well, I'm clueless. I've completely clean installed it. Had no other applications open and it still doesn't work. I might just clean install WIndows to get it running because that's the only thing that could still keep it from working.

[Biohazard]

Originally posted by autumnx:

Well, I'm clueless. I've completely clean installed it. Had no other applications open and it still doesn't work. I might just clean install WIndows to get it running because that's the only thing that could still keep it from working.

Right now I don't have any reason to believe that the issue is *inside* Windows, but of course that's always possible, yeah. Maybe try reinstalling the graphics drivers and check the option for a "clean" installation first.

Also, it might help if you make a video of the entire desktop (or even both desktops, since you have two monitors). Maybe we are misunderstanding something obvious and that's why it's so difficult. If you want to make a video of the whole process and issue (i.e. start with Wallpaper Engine closed, then open it via Steam, try clicking on a wallpaper and even try playing it in a window) then you could send the video to [e-mail] as well.

[autumnx]

Ok, I've just made an Interesting discovery. When I start windows In safemode and launch wallpaper engine from the .exe everything except Video wallpapers work. All Scene ones, so the default wallpapers for example work.

[autumnx]

sorry I just checked again, one of the video wallpapers worked aswell, so that's not relevant information. Still Safemode is the only way to make anything even slightly work.