0xE06D7363 Error

[Cheshire]

This happens everytime I close the game 'osu!'
Help?
https://imgur.com/a/1GAj9AY

[Cheshire]

Another crash happens when my pc is idle
Can be hours, minutes, etc
I never bothered to screenshot the error message, but I guess it would be the same

[Biohazard]

Can you please share this log and the mdmp file mentioned in the error message?

--> https://help.wallpaperengine.io/en/debug/scantool.html

The link has instructions on how to share both these files.

[Cheshire]

https://drive.google.com/file/d/1vBA5yNdGXvAVu5eCXfMW8kh6oNUrtu48/view?usp=sharing

[Biohazard]

Thanks. Does the crash still happen if you disable the option "enable audio output" in the general settings of Wallpaper Engine?

If it still happens, can you please share the latest mdmp file and also the log.txt from that link?

[Cheshire]

I already disabled the audio output
Sure I will next time it crashes

[Cheshire]

Again https://imgur.com/a/IX7SVPN
https://drive.google.com/file/d/17qTuk7Rp1PmT2UWtSQsLP29EuaJ2spOv/view?usp=sharing

[Tim]

Sorry to intervene in this thread but did you ever share the log file from the scan tool as above?

https://help.wallpaperengine.io/en/debug/scantool.html

This could very well also be a driver or an antivirus-related crash from what I can tell, I think it would help if you could also share the log file as described there.

[Cheshire]

Oops sorry I forgot
there you go
https://drive.google.com/file/d/1tzrgO_c-ytJbVIZtyks19KI110p3LnrQ/view?usp=sharing

[Biohazard]

Thanks!

Could you try disabling these feature in the AMD settings:
Performance Profiler, anti-lag, relive?

The profiler seems to be active for sure, but the other two options may not be active, we cannot easily tell.

Since you have a playlist, could save the playlist and temporarily switch to a single wallpaper, preferably a scene wallpaper like the stock "neon sunset"? Does the issue even occur now? I wonder if it is related to a specific type of wallpaper or even certain wallpapers from the playlist only. You also have some static images in the playlist, I could also imagine that there is an issue with those since this is still a new feature and may have a bug.

[Cheshire]

It just crashed when selecting a custom wallpaper, with the same error code
Yep, definitely because of that, and not amd etc

[Biohazard]

So it is due to a specific wallpaper?

[Cheshire]

Nope
Happens with any wp

[Biohazard]

Okay, but you said it crashed in a different situation, right? Just when you selected a wallpaper?

Can you please share the log.txt file again, preferably a new one? Unfortunately the old links don't seem to work anymore. Other than that I can only suggest these generic things to try, because unfortunately according to the mdmp this is not just a simple bug in the program:

- Reset all settings in the program at the bottom of the general options
- Verify installation https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335
- Fix Windows files with SFC or DISM https://www.lifewire.com/how-to-use-sfc-scannow-to-repair-windows-system-files-2626161 or https://www.windowscentral.com/how-use-dism-command-line-utility-repair-windows-10-image

[Cheshire]

https://drive.google.com/file/d/1IEb2EosofY4SKQAVIWvgBO9UYij81xmr/view?usp=sharing
Will try reset, verify etc

[Biohazard]

Thanks. If you can't solve the problem with the above steps, what exactly is "utweb.exe", do you know? This is frequently crashing so that the log doesn't even show any crash events from Wallpaper Engine at the bottom right now.