Pc freeze after display turns on again

[Faye]

Setup:

Wallpaper Engine on 2 monitors (1x hdmi, 1x dvi)

Windows turns off the monitors after 30 minutes when doing nothing.
When I move my mouse they should turn on again and I can return to my work.

But if Wallpaper Engine is active, I move my mouse aaand nothing. Both monitors stay black and I need to hard reset my pc. (If Music is playing via e.g Spotify, it is still playing tho, just the screen doesn't turn on again, and all inputs from mouse and keyboard are not working anymore.)

[Biohazard]

Which wallpapers were you using exactly and which graphics card do you have?

[Faye]

RX 480 - newest driver version

1st Monitor (144hz) (DVI): Web Wallpaper (Video with time) (Name: Beautiful Anime Girl & Digital Clock)

2nd Monitor (60hz) (HDMI): A gif file.

[Biohazard]

Thanks, if possible, could you try replacing the first one with a stock wallpaper like the car (or any scene wallpaper) and try it later? Scenes should be the least prone to issues since they're just simple DirectX windows.

In any case, it might just be necessary to automatically close and restart the wallpapers when the monitor turns off and on again to avoid whatever is going wrong. Someone else had a similar issue with a video getting stuck, so I was going to add that soon.

[Faye]

"In any case, it might just be necessary to automatically close and restart the wallpapers when the monitor turns off and on again to avoid whatever is going wrong."

---> How ?

[Faye]

Tested with stock wallpaper on both screens. Same issue.

Better issue description: Monitors off - Moving Mouse - Monitors on for ~3 seconds - Windows plug-out sound - Monitors off - Hard reset of system required

[Faye]

Faulting application name: amddvr.exe, version: 10.1.1.1682, time stamp: 0x593efd2f
Faulting module name: ntdll.dll, version: 10.0.15063.0, time stamp: 0xb79b6ddb
Exception code: 0xc0000374
Fault offset: 0x00000000000f775f
Faulting process id: 0x24cc
Faulting application start time: 0x01d2e9f2b4a1fef4
Faulting application path: C:\Program Files\AMD\CNext\CNext\amddvr.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 8238e89c-7c2c-4d77-aa6c-2230688d1e8c
Faulting package full name:
Faulting package-relative application ID:

[Faye]

So, AMD Bug ?

[Biohazard]

Originally posted by Jan_PotatoAim:

Faulting application name: amddvr.exe, version: 10.1.1.1682, time stamp: 0x593efd2f
Faulting module name: ntdll.dll, version: 10.0.15063.0, time stamp: 0xb79b6ddb
Exception code: 0xc0000374
Fault offset: 0x00000000000f775f
Faulting process id: 0x24cc
Faulting application start time: 0x01d2e9f2b4a1fef4
Faulting application path: C:\Program Files\AMD\CNext\CNext\amddvr.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 8238e89c-7c2c-4d77-aa6c-2230688d1e8c
Faulting package full name:
Faulting package-relative application ID:

Is this from AMD ReLive? Can you try to disable it for Wallpaper Engine? (Or if AMD didn't implement that, can you disable it completely to check?)

Originally posted by Jan_PotatoAim:

"In any case, it might just be necessary to automatically close and restart the wallpapers when the monitor turns off and on again to avoid whatever is going wrong."

I would have to code it.

Originally posted by Jan_PotatoAim:

So, AMD Bug ?

It's definitely a Windows/AMD issue, my idea above might help avoid it, but now I think just preventing ReLive from hooking itself into Wallpaper Engine might do it.

[Faye]

I try to disable ReLive, message will follow in 2 minutes :)

[Faye]

amddvr.exe is ReLive. I disabled it, error doesn't occur anymore, but the Problem is still there.

No additional errors leading to the crash...

[Faye]

It feels like the graphic card is crashing. You should really implement such fix you mentioned.

(Im just a Java Developer, but maybe wallpaper engine overlaps with desktop activation)

[Biohazard]

Thanks for checking, it's too bad it didn't help.

The workaround I mentioned might be necessary then, yes.

Is there maybe anything else hooked up, like listed here: http://steamcommunity.com/app/431960/discussions/2/135508031951210104/ ? I haven't heard of this specific issue yet, but the hooks can cause some other crashes, so I guess it doesn't hurt to ask.

[Faye]

Nope :)

[Un bulangiu]

you can turn on High performance on windows settings at Power Options and will no longer turn your monitors off, that's a better way to fix that problem.

[Biohazard]

I think the issue could also be that Windows returns bad monitor sizes, so I tried to filter those now.

Very rarely when I use standby or display sleep, all open windows get messed up. So clearly there are some resolution changes happening (which not even Windows handles itself properly :/ ).