Making my Games crash

[Mild]

its definitely wall paper engine because this morning i installed it and now when in game i crash multiple times then when i turn it off it stops crashing any help?

[Tim]

Wallpaper Engine does not really interact with other applications, especially if you set it to "Stop (free memory)" in the settings when running full-screen applications.

That said, you need to be more specific. What games crash for you? And can you run our scan tool and share the log file as described here:

https://steamcommunity.com/app/431960/discussions/1/3307213006836797842/

[Mild]

sorry i was in game i couldnt explain so ive used wallpaper before and ive never got crashing problems before in games but i installed it this monring and now im getting this problem so far ive only been playing rainbow six seige and its makes me crash in game

[Tim]

Please report back with the scan tool log file, otherwise I cannot really help you. Wallpaper Engine is not known to crash any other programs, so I need to have a look at the log file results to see if there are any known conflicts / issues on your computer.

[Mild]

https://pastebin.com/vHNAxVhp

[Tim]

You have the Razer Kraken software installed which is super buggy and known to inject code into games and applications, it's probably the cause of your crashes. Follow the guide in this video and restart your PC:

https://www.youtube.com/watch?v=Ny1FzeCYWdI

[Mild]

not the problem ive had these for a long time i only got the crashes today when installing wall paper?

[Mild]

and i dont record anything with the krakens

[Mild]

and what are you talking about sound problems? my issue is r6 crashing because of wall paper engine not issues recording sound?

[Tim]

The Kraken software injects itself into Wallpaper Engine and causes the code to not work properly which can have all sorts of side-effects. Please try the suggestion from the video and report back if it does not work. Yes, the Razer software is absolutely broken and Razer is not willing to fix it, we get a lot of users with random issues like that caused by Razer's software. Ignore that the video is talking about sound, its side-effects are more than just broken sound.

[Mild]

okay.

[Tim]

I also just noticed that at the bottom of your scan tool log, it even lists multiple crashes caused by "Kraken0510lfx.dll" which is the Razer Kraken software, so I am pretty sure that this is the cause of your crashes. For example:


Problem signature:
P1: AUDIODG.EXE
P2: 10.0.17134.407
P3: 3fbc10cb
P4: Kraken0510lfx.dll
P5: 6.2.9200.20557
P6: 57d0fe6e
P7: c0000005
P8: 000000000031b83f
P9:
P10:

[Mild]

btw this video is litterlly just disabling the startup for the krakens but i dont even have this ♥♥♥♥ hes talking about in the video its probaly outdated to ♥♥♥♥.

[Mild]

and ive used wall paper engine before with the krakens and didnt crash so what else can it be?

[Tim]

The logs clearly show that this file is injected into Wallpaper Engine similar to how a virus or a hack would inject itself into an application (see line 76 in your link):

0x0000000050990000 671744 C:\Users\Mild\AppData\Local\Temp\0Kraken0510DevProps.dll

And the logs at the end of your log clearly show that your Kraken drivers are causing crashes on your computer. I do not know why the issue has been elevated recently for you, however, given the fact that your computer even recorded the crashes and noted down the Kraken software for that on top of our scan tool detecting that this Kraken file is injected into Wallpaper Engine, there is really nothing I can add on top of that.

The issue is not with Wallpaper Engine, it's in ALL LIKELINESS coming from your Kraken drivers (again, your Windows crash logs even recorded this!). We cannot provide support for Razer software, if you unable to solve this issue, please contact Razer support directly. However, again, other users in the past have always been able to solve their crashes with the directions from the video (the last one was just a few days ago).

We cannot verify this ourselves since we do not have any Razer hardware but you should double-check the Razer software for options to disable this or look around if they may have renamed their services. I can also see that Razer software is definitely running in the background of your computer (see Kraken0510Helper.exe for example).

Again, I would not publicly choose my wording like this if I was not fairly certain that the issue is coming from your Razer software.

[Mild]

well i dont get any razor kraken startup actually nothing for my krakens so i cant even disable it