Is wallpaper engine causing my PC to freeze?.

[NPC846]

Hello,

These past few days my PC started randomly freezing (even when just idle), basically I can't do anything but hard reset it. I used DDU to clean the drivers of my GPU but the problem persists even with 2 different drivers. This happened 2 times a few months ago and went away on its own but now it happens everyday..

After waiting 10 minutes while the PC was freezing this pop up appeared and after that I waited again and hard reset it.

https://imgur.com/a/mep6Jzg

Specs:

Gefore 1660

Ryzen 3600

Msi x570 gaming plus

Corsair RM750x

Intel 660p

Everything is up to date and there's no overheating issues.

Thanks.

[Biohazard]

Can you disable RivaTuner completely for a while and see if it still freezes at all? Make sure to restart the PC afterwards to start from a clean slate.

The error message means that RivaTuner was manipulating the program which can lead to crashes or other bugs, but in theory you can configure RivaTuner to not manipulate Wallpaper Engine. The event you had selected in the event viewer notes that your graphics driver crashed.

[NPC846]

Originally posted by Biohazard:

Can you disable RivaTuner completely for a while and see if it still freezes at all? Make sure to restart the PC afterwards to start from a clean slate.

The error message means that RivaTuner was manipulating the program which can lead to crashes or other bugs, but in theory you can configure RivaTuner to not manipulate Wallpaper Engine. The event you had selected in the event viewer notes that your graphics driver crashed.

Yeah, the PC froze and I decided waiting for a few minutes to see what would happen instead of the usual hard reboot. After waiting the PC struggled to pop up that WE error then I waited but the freeze didn't go away so I hard rebooted it. I just disabled WE and RivaTuner to make sure if the problem is from one of them or from the GPU.

[Tim]

If RivaTuner is off you should not be able to get the same error message as in your initial post, so I am a bit confused about your last message. What error message are you receiving with RivaTuner turned completely off?

Try sharing the log file from our scan tool as well if you are unsure:

https://steamcommunity.com/app/431960/discussions/1/3307213006836797842/

Either way, generally it's not possible for Wallpaper Engine to cause full system freezes, it's always a hint at that there is an underlying problem with your system, we did a bit of a write-up on that here:

https://steamcommunity.com/app/431960/discussions/2/1744479064006421875/

[NPC846]

Originally posted by Tim:

If RivaTuner is off you should not be able to get the same error message as in your initial post, so I am a bit confused about your last message. What error message are you receiving with RivaTuner turned completely off?

Try sharing the log file from our scan tool as well if you are unsure:

https://steamcommunity.com/app/431960/discussions/1/3307213006836797842/

Either way, generally it's not possible for Wallpaper Engine to cause full system freezes, it's always a hint at that there is an underlying problem with your system, we did a bit of a write-up on that here:

https://steamcommunity.com/app/431960/discussions/2/1744479064006421875/

I'm talking about the error in the screenshot: https://imgur.com/0G6Nwc2

Here's the mdmp: https://drive.google.com/open?id=1KL40Kla3Yreb-Yh5Pjk6LhYVilVz5C9d

For now I'll just disable WE and RT and since I did a clean drivers installation with DDU if the pc freezes again it'd mean that it's a hardware problem.

[Tim]

Just to circle back a bit, what Biohazard was saying is to disable RivaTuner and see if the crashes go away. The error in your screenshot can only happen when RivaTuner is running, so you should test that.

The crash is unfortunately absolutely random and Wallpaper Engine just fails to access your RAM which is a good indicator that either some application is interfering with your computer (in this case possibly RivaTuner) or you have a hardware / driver issue.

Originally posted by HeavenlyFelow:

Originally posted by Tim:

For now I'll just disable WE and RT and since I did a clean drivers installation with DDU if the pc freezes again it'd mean that it's a hardware problem.

If the issue goes away with Wallpaper Engine off, it still likely means there is an underlying problem with your system as crashes / freezes can occur more often with Wallpaper Engine running simply because "it does something" with your graphics card rather than your PC being completely idle.

[NPC846]

Originally posted by Tim:

Just to circle back a bit, what Biohazard was saying is to disable RivaTuner and see if the crashes go away. The error in your screenshot can only happen when RivaTuner is running, so you should test that.

The crash is unfortunately absolutely random and Wallpaper Engine just fails to access your RAM which is a good indicator that either some application is interfering with your computer (in this case possibly RivaTuner) or you have a hardware / driver issue.

Originally posted by HeavenlyFelow:

If the issue goes away with Wallpaper Engine off, it still likely means there is an underlying problem with your system as crashes / freezes can occur more often with Wallpaper Engine running simply because "it does something" with your graphics card rather than your PC being completely idle.

Alright, I re-enabled WE and kept RT disabled. For now I'll just have to wait and see.

[eyehate]

My computer has started randomly freezing as well. Less than a year old. Have been keeping up on drivers. No overclocking.

Reinstalled Windows last night. Only thing running was WE this morning when it froze again. Not going to run WE for a couple of days and see if there are any issues.

[Biohazard]

Originally posted by eyehate:

My computer has started randomly freezing as well.

Hi, if you later need more help figuring out why you have this issue it would be best for us if you could make a separate thread about this. The issue on your end is likely completely different from the issue the OP has in this thread, because Wallpaper Engine alone can't lead to such a problem. Assuming you only have this problem with Wallpaper Engine running, it's still very likely a hardware failure or some other severe issue with your graphics card drivers, especially with video wallpapers.

Again, see this thread for more information on system freezes when Wallpaper Engine is running:

https://steamcommunity.com/app/431960/discussions/2/1744479064006421875/

So if you still need help after your tests, please make a new thread and provide this log in the new thread: https://steamcommunity.com/app/431960/discussions/1/3307213006836797842/

Thanks!