Game doesn't start

[Jassi]

I tried for hours to play with a friend but it won't start. I open the game, it says to start press shift+tap, but the screen, mouse, everything is frozen, I have to force a complete re-start of the system. Multiple times. I don't get it running. PS: I'm using MacBook Air High Sierra. Can anyone help?

[Team17_Assist]

Hi Jassi,

We're sorry to hear you're having this issue.

Please try verifying your game files:

1. Right-click the game in your library
   
2. Go to 'Properties'
   
3. Go to the local files tab
   
4. Click 'Verify integrity of game files...'

Get back to us when you can.

Regards,
Team17 Support

[Jassi]

Originally posted by Team17_Assist:

Hi Jassi,

We're sorry to hear you're having this issue.

Please try verifying your game files:

1. Right-click the game in your library
   
2. Go to 'Properties'
   
3. Go to the local files tab
   
4. Click 'Verify integrity of game files...'

Get back to us when you can.

Regards,
Team17 Support

Hi there, sorry for the late reply. I did what you suggested and it said it all files were checked successfully. But it still freezes when I want to start it. I also tried to mirror it on the tablet but that doesn't work either. Again I had to force a re-start and when I then re-opened steam the only message I got was: Golf with your friends tries to start with parameters "'-psn_0_40970'". That's all. Any more suggestions? Please :)

[Team17_Assist]

Hi Jassi,

Thanks for your reply.

Do you have the caddy pack DLC installed at all?

Can you please also try the following steps:

1. Go to Steam -> Settings.
   
2. Click the In-Game tab.
   
3. Uncheck "Enable Steam Overlay while in-game"

Get back to us when you can.

Regards,
Team17 Support

[Husingwa]

Originally posted by Team17_Assist:

Hi Jassi,

Thanks for your reply.

Do you have the caddy pack DLC installed at all?

Can you please also try the following steps:

1. Go to Steam -> Settings.
   
2. Click the In-Game tab.
   
3. Uncheck "Enable Steam Overlay while in-game"

Get back to us when you can.

Regards,
Team17 Support

still doesnt work, crashing at the beginning

[Team17_Assist]

Hi Husingwa,

Thanks for getting in touch.

Can you please confirm if your issue is exactly the same as the OP's?
Are you on MAC or Windows?

Get back to us when you can.

Regards,
Team17 Support

[Jassi]

Originally posted by Team17_Assist:

Hi Jassi,

Thanks for your reply.

Do you have the caddy pack DLC installed at all?

Can you please also try the following steps:

1. Go to Steam -> Settings.
   
2. Click the In-Game tab.
   
3. Uncheck "Enable Steam Overlay while in-game"

Get back to us when you can.

Regards,
Team17 Support

Hi there,
I don't have any DLC installed at all. I just bought the basic game, that my friend told me to do to play with him.
I just did uncheck "Enable Steam Overlay while in-game" and tried again, but it's still not working. Froze like before, just did not ask to press any buttons to start. Had to force a restart again... So... any more suggestions?

[Team17_Assist]

Hey Jassi,

Thank you for getting back to us and trying those steps.

Let's check if the game has the correct access to your Mac.
To give the game access to your Mac, please follow the steps below:

Open your Apple menu > System Preferences, click Security & Privacy, click Privacy, click Accessibility and select the tickbox next to Golf With Your Friends.

Then save the change and test the game.

Get back to us when you can!

Regards,
Team17 Support

[Jassi]

Originally posted by Team17_Assist:

Hey Jassi,

Thank you for getting back to us and trying those steps.

Let's check if the game has the correct access to your Mac.
To give the game access to your Mac, please follow the steps below:

Open your Apple menu > System Preferences, click Security & Privacy, click Privacy, click Accessibility and select the tickbox next to Golf With Your Friends.

Then save the change and test the game.

Get back to us when you can!

Regards,
Team17 Support

Hi, so I did exactly that and there's still no change. :(
Again after the forced re-start there was a message that the game tried to start with parameters "'-psn_0_36873'" But it's still not working.

[Team17_Helper]

Hello Jassi,

We are sorry those steps did not work.

Thank you for your continued patience with this problem.

Can you follow the steps below:

- Expand the Apple Menu by clicking the Apple icon in the top left of the screen
- Select About This Mac
- Copy the information provided into your SYSTEM INFORMATION section

Ideally, this information would be provided with confirmation that your system has been fully updated and the exact system model if known. Then take a screenshot and send it to us either here or if you feel more comfortable to us by email https://support.team17.com/hc/en-gb/requests/new?

If you do send it to us by email please include a link to this thread.

Regards,
Team17 Support

[Jassi]

Originally posted by Team17_Helper:

Hello Jassi,

We are sorry those steps did not work.

Thank you for your continued patience with this problem.

Can you follow the steps below:

- Expand the Apple Menu by clicking the Apple icon in the top left of the screen
- Select About This Mac
- Copy the information provided into your SYSTEM INFORMATION section

Ideally, this information would be provided with confirmation that your system has been fully updated and the exact system model if known. Then take a screenshot and send it to us either here or if you feel more comfortable to us by email https://support.team17.com/hc/en-gb/requests/new?

If you do send it to us by email please include a link to this thread.

Regards,
Team17 Support

Hey, so is the following the info you want?
Modellname: MacBook Air
Modell-Identifizierung: MacBookAir6,2
Prozessortyp: Intel Core i5
Prozessorgeschwindigkeit: 1,4 GHz
Anzahl der Prozessoren: 1
Gesamtanzahl der Kerne: 2
L2-Cache (pro Kern): 256 KB
L3-Cache: 3 MB
Speicher: 4 GB
Boot-ROM-Version: 122.0.0.0.0
SMC-Version (System): 2.13f15

[Jassi]

Originally posted by Team17_Helper:

Hello Jassi,

We are sorry those steps did not work.

Thank you for your continued patience with this problem.

Can you follow the steps below:

- Expand the Apple Menu by clicking the Apple icon in the top left of the screen
- Select About This Mac
- Copy the information provided into your SYSTEM INFORMATION section

Ideally, this information would be provided with confirmation that your system has been fully updated and the exact system model if known. Then take a screenshot and send it to us either here or if you feel more comfortable to us by email https://support.team17.com/hc/en-gb/requests/new?

If you do send it to us by email please include a link to this thread.

Regards,
Team17 Support

Hi again,

actually, I just tried something different... I tried it on my windows work laptop and it worked fine. So at least after 2 months I can finally have good news of some sort. :) So whatever is the problem with my mac (maybe processor?), I made it work at least... So thanks for all the time getting back to me!

[Team17_Helper]

Hello Jassi,

So just to confirm you no longer need assistants as you have the game working on your windows laptop?

We are glad to hear you have been able to finally enjoy the game and that you have fun getting those hole-in-ones.

If you have any other questions or problems please don't hesitate to contact us.

Regards,
Team17 Support

[Jassi]

Originally posted by Team17_Helper:

Hello Jassi,

So just to confirm you no longer need assistants as you have the game working on your windows laptop?

We are glad to hear you have been able to finally enjoy the game and that you have fun getting those hole-in-ones.

If you have any other questions or problems please don't hesitate to contact us.

Regards,
Team17 Support

Well yes. It’s not my favorite solution but it finally works on that one. So I’m good now 😉 thanks for everything 🥵