Persistent "Network Error"

[Cheems]

To anyone looking,

For a little context, my GWF had been working up until circa January 15th, then suddenly—and consistently—barred me from any form of online play with a "Network Error" (Unable to connect to the server). I've tried all the below advice, including un and re-installing the game in a variety of methods, restoring my settings to default, and changing my server. The thing is, the game seems capable of figuring out my server of best fit, but nothing beyond that. For even more context, I'm playing on a Mac and all other systems are up-to-date.

Thank you for the help!

[Team17_Service]

Hey cheems,

Sorry to see you're experiencing a Network Error while trying to play Golf With Your Friends.

Can you please attempt to play temporarily from an online from a mobile hotspot? To do this, please disconnect your mobile device from any and all wifi or internet connections and turn on your mobile hotspot - then connect your Mac to your mobile device and attempt to enter a game and see if you are able to play without error. This may help us establish where the issue is coming from!

Get back to us when you can.

Regards,
Team17 Support

[Cheems]

Team 17,

I connected to two different networks (both a guest network and a mobile hotspot, respectively), and was greeted with the same "Network Error: Unable connect to the server" message.

Regards,
Cheems

[BerryFunGaming]

this is also happening to my and our group of friends, we can not get to play with each other.

[Team17_Assist]

Hi both,

Thanks for getting back to/in touch with us.

BerryFunGaming -

Can you please do the following steps:

• Change Region -

1. Launch Golf With Your Friends
   
2. Click on "Help & Options"
   
3. Click on the "Network" tab
   
4. Change your server region to a different one
   
5. Retest the game

• Uninstall the game -

1. Press the Windows button, type %AppData% and press Enter
   
2. Delete all folders referencing "Golf With Your Friend" and "Blacklight Interactive"
   
3. Reinstall the game and retest

Or go here and delete this folder:
%appdata%\..\LocalLow\Team17 Digital Ltd\Golf With Your Friends

• If you have a network of multiple modems/vlan, please connect directly to the modem and test the game.

You can also try using a mobile hotspot to see if the error still occurs on another connection -

Firstly, disconnect the mobile from any wi-fi connection, then turn on the hotspot feature.
Then connect the console to the hotspot and try to load into a game.

• Please make sure to allow ads.t17service.com in any firewall/AV/Windows defender programs.

• Switching your firewall to ONLY disallow inbound traffic from certain countries, previously, it may be disallowing both inbound and outbound.

• Disable the Caddy Pack DLC if you own this and retest the game.

If none of these steps help, please see the below steps and follow these.

Cheems -

Please follow any of the above steps you have yet to try.

If they do not help, so that we can ensure you have the best connection, can you please follow the steps in this article[team17.helpshift.com], and reach out to your Internet Service Provider (ISP) to open your NAT?

If you are still experiencing connection issues after performing the steps in the article provided above and opening your NAT, can you please tell us the following information:

1. What country are you currently living in?
   
2. Steam Download Region (Steam Settings, Downloads)
   
3. What is your internet speed? Internet Speed Test[www.speedtest.net]
   
4. Are you using a VPN?
   
5. What is your NAT set to?

We look forward to hearing back from you.

Regards,
Team17 Support