[SOLVED] Game freezes/hangs on startup (Mac)

[goose]

I am unable to play the game on my 2020 MacBook Air (with the new ARM-based M1 SoC). The game launches, but freezes/hangs after a few seconds on the main title/loading screen -- the golf ball loading indicator in lower right corner stops spinning and I have to force close the game.

Operating System: macOS Big Sur 11.1
Model Name: MacBook Air
Model Identifier: MacBookAir10,1
Chip: Apple M1
Total Number of Cores: 8 (4 performance and 4 efficiency)
Memory: 8 GB
System Firmware Version: 6723.61.3

[Team17_Assist]

Hi goose,

Sorry to hear you're having this issue.

What graphics do you have in your system?
Are you able to revert to a previous OP such as Catalina and test the game?
Have you played the game on this machine at all before?

Get back to us when you can.

Regards,
Team17 Support.

[goose]

Originally posted by Team17_Assist:

Hi goose,

Sorry to hear you're having this issue.

What graphics do you have in your system?
Are you able to revert to a previous OP such as Catalina and test the game?
Have you played the game on this machine at all before?

Get back to us when you can.

Regards,
Team17 Support.

- The new MacBook Air laptops use the integrated graphics cores in the M1 SoC. There is no separate graphics card/chip.
- I am not able to roll back to previous version of the operating system.
- I have not played the game successfully on this machine before, but I have heard of others that have.

[Team17_Assist]

Hey goose,

Thanks for sharing that with us.

Could you please remove any in-game save/data and test the game again?
It sounds like it's hanging right where the game picks up any save data, so it may be an issue with this.

Right-Click the application and "Show Package Content" this should then take you to the games folder in which there should be a PlayerPrefs folder which you can delete.

You will not lose any items if they do this because they are tied to your Steam Inventory, not the game itself.

Also, have you played the game on another machine at all?

Get back to us when you can.

Regards,
Team17 Support.

[goose]

Originally posted by Team17_Assist:

Could you please remove any in-game save/data and test the game again?
It sounds like it's hanging right where the game picks up any save data, so it may be an issue with this.

Right-Click the application and "Show Package Content" this should then take you to the games folder in which there should be a PlayerPrefs folder which you can delete.

I can't find a 'PlayerPrefs' folder when browsing the package content. What should the exact file path be?

Originally posted by Team17_Assist:

Also, have you played the game on another machine at all?

I have successfully played the game on a Windows machine, but not on a Mac.

[Team17_Assist]

Hey goose,

Thanks for getting back to us.

Can you please check both of the following:

~ > Library > Application Support > unity.Blacklight Interactive.Golf With Your Friends

users > [user] > Library > Preferences > unity.Blacklight Interactive.Golf With Your Friends.plist

Can you please also turn off the cloud storage for the game? It may be that it is grabbing the information from when you played on a Windows PC and this may be causing some corruption between the saves. (Then make sure the information is removed from your PC so it has not pulled the cloud data back).

Get back to us when you can.

Regards,
Team17 Support.

[goose]

Originally posted by Team17_Assist:

Hey goose,

Thanks for getting back to us.

Can you please check both of the following:

~ > Library > Application Support > unity.Blacklight Interactive.Golf With Your Friends

users > [user] > Library > Preferences > unity.Blacklight Interactive.Golf With Your Friends.plist

Can you please also turn off the cloud storage for the game? It may be that it is grabbing the information from when you played on a Windows PC and this may be causing some corruption between the saves. (Then make sure the information is removed from your PC so it has not pulled the cloud data back).

Get back to us when you can.

Regards,
Team17 Support.

I deleted the two files/folders you mentioned and also turned off Steam Cloud for the game. The game launches now. I tried re-enabling Steam Cloud and the game still launches. Thanks!

[goose]

Originally posted by Team17_Assist:

Hey goose,

Thanks for getting back to us.

Can you please check both of the following:

~ > Library > Application Support > unity.Blacklight Interactive.Golf With Your Friends

users > [user] > Library > Preferences > unity.Blacklight Interactive.Golf With Your Friends.plist

Can you please also turn off the cloud storage for the game? It may be that it is grabbing the information from when you played on a Windows PC and this may be causing some corruption between the saves. (Then make sure the information is removed from your PC so it has not pulled the cloud data back).

Get back to us when you can.

Regards,
Team17 Support.

Hi, just tried playing the game again for the first time in a few months. I am getting the same startup freeze as before, and the solution you outline above does not seem to work. Any ideas?

[Team17_Assistance]

Greetings goose,

Sorry to hear that this is happening - we did not change anything within the game since you last played - let's try to check your game installation to make sure that there are no corrupted files causing the problem. To do this:

1. Right-click on the game in your Steam Library, choose Properties, switch to the Local Files tab and press Verify integrity of game files...
   
2. Attempt to run the game to see if the issue is resolved

Regards,

Team17 Support

[irskep]

I had the same symptoms as goose. I followed the same steps, but I additionally had to restart Steam, then it worked.

[goose]

If anyone else has this problem, before trying anything else, make sure you're patient when launching the game. It might look like the game hangs (the loading indicator stops moving), but just keep waiting.

[SereneShadow]

Originally posted by goose:

If anyone else has this problem, before trying anything else, make sure you're patient when launching the game. It might look like the game hangs (the loading indicator stops moving), but just keep waiting.

I personally waited over 20 minutes and nothing happened. Force quit the game and opened it through steam and it works. Only problem is I get Network error message every time I try to play online but offline works fine. I've been able to join invited online sessions on steam but not through ingame so that is an issue.

[Team17_Assist]

Hi SereneShadow,

We're sorry to hear you're having this issue.

Please try the following steps:

1. Launch Golf With Your Friends
   
2. Click on "Help & Options"
   
3. Click on the "Network" tab
   
4. Change your server region to a different one
   
5. Retest the game

Please check for pending updates for your system via the steps below:

1. Select the Start button
   
2. Go to Settings > Update & Security > Windows Update
   
3. Select Check for updates
   
4. After installing the update, select Check online for updates from Microsoft Update

Uninstall the game:

1. Uninstall the game
   
2. Press the Windows button, type %AppData% and press Enter
   
3. Delete all folders referencing "Golf With Your Friend" and "Blacklight Interactive"
   
4. Reinstall the game and retest

If you have a network of multiple modems or a vlan, please connect directly to the modem or to a mobile hotspot to test/resolve.

Allow ads.t17service.com in any firewall/AV.

Get back to us when you can.

Regards,
Team17 Support

[Yo Moms Meta]

I'm sorry I'm late to this discussion. What exactly am I supposed to do to get this game working on my M1 macbook air? It works on my Windows 11 PC.

[Team17_Helper]

Hello,

We are sorry to hear you have had problems getting the game to work on your Macbook.

The following steps seemed to work for the OP so if you can follow them to see if they help.

Can you please check both of the following:

~ > Library > Application Support > unity.Blacklight Interactive.Golf With Your Friends

users > [user] > Library > Preferences > unity.Blacklight Interactive.Golf With Your Friends.plist

Can you please also turn off the cloud storage for the game? It may be that it is grabbing the information from when you played on a Windows PC and this may be causing some corruption between the saves. (Then make sure the information is removed from your PC so it has not pulled the cloud data back).

Get back to us when you can.

Regards,
Team17 Support

[Yo Moms Meta]

what do I check when I get to those destinations? Also, how do I turn off cloud storage? Thanks