Understanding complaints

[AvgUsr]

I have run into a problem: I have automatic maintenance, I have all 4 maintenance offices, and my office workers are still pissed that "the place needs maintenance" or "things are pretty broken around here". All my services are adequate and I am at a loss with what the nature of their complaints are.

[SGreenwell]

If you have a huge tower, it can take days for your maintenance workers to get to everything, even if they're working constantly. That could be the case, but thankfully, most tenants won't move out unless there are 2+ factors at play. (Meaning, things are rundown AND the rent is too high, for example.)

The other thing that could be going on - Check your grime / dirt levels. If you have things like restaurants on the same floor or nearby, they can spread grime. You can mitigate it a bit by placing broom closets and using janitors.

However, maintenance in Project Highrise is kind of like... Pollution in SimCity. You can mitigate it and reduce it in some cases, but you can't completely eliminate it. If you're playing a scenario, I'd focus on accomplishing those goals, since you can normally accomplish them without the maintenance overwhelming you.

[AvgUsr]

Yeah i have put bloom closet on every floor and supplies to match (and then some). I have full crews of construction and maintenance. I guess i can never make everyone happy, LOL.

[NetPCDoc]

Maintenance workers are responsible for "Elevator Repair" (when an elevator on a critical path breaks down - this can cause complaints for days after the repair), and "Renovating" (painting?) whatever needs renovation.

Presupposing that you have enough workers to actually do the job, you might try moving in a building manager & a union hall to help speed them up?

Have you checked to see if the janitors are actually able to make all their rounds each day? If not, you may need more janitors to use the supplies and broom closets? Please note that janitors tend to only clean where "Janitorial Services" are expected (office and retail); and Apartments & Hotel Rooms each have their own "Cleaning Services".