Using the Luggage cart service

[kleinbottle]

I just picked up the Las Vegas expansion, and I keep getting "Destination unreachable with a cart!" notifications for all of my hotel rooms. I have a service elevator going all the way to the ground floor and Luggage Service facilities on each floor I have hotel rooms.

What is required for carts to make it to a room?

[axios2006]

Hi,

please post a screenshot of the surroundings of the room with the issue. Thanks.

[kleinbottle]

Here are a few:

https://imgur.com/a/3wHnyUC

The service elevators go all the way down to ground level. I don't know if it matters, but there is a plaza between the check-in desk and the service elevator entrance--the whole building consists of a couple of towers linked by skybridges with a plaza in the center at ground level.

[axios2006]

Can you please post 2 screenshots of the ground floor of both towers?

Thanks.

[kleinbottle]

Here's a screenshot that allows you to see the ground floor of both towers:

https://imgur.com/a/Dz1XvMz

The big Check-In desk is on the far left of the left tower, but the service elevator is on the far right of the right tower. There's also a Luggage Service facility near the plaza in the right tower--I was experimenting at first because I wasn't sure if there had to be one on the same floor as the desk where guests check in.

[axios2006]

Create a duplicate of the savegame and try to move the check in desk in the right tower.

Or create an unique ground floor for both towers.

[kleinbottle]

I put a second deluxe check-in desk in the right tower next to the service elevators, but I'm getting the same issue.

https://imgur.com/a/MQKzm3N

[axios2006]

You should remove first the check in desk on left tower...

[kleinbottle]

While removing the first check-in desk didn't solve the issue, I may have figured it out. It was another service requiring a cart (room service, maybe?) that didn't have elevator access, and I didn't realize it because I put in luggage service at the same time as guests started using the other service. Since all services appeared to be below capacity, I thought it was getting stuck on a previous lack of user

So I think this was user error on my part. Indicating the type of cart that can't make it through in the alert popup might be a helpful change in the future if you get the chance, though.

[John P]

This is an absolute bug and needs to be fixed. I cannot resolve it.

[SomaSim]

Could you let us know exactly what problem you're having? The previous poster's problem was apparently just some confusion on their part.

[John P]

No matter what I try I cannot get rid of this message during checkin. I added a second service elevator. No luck. It doesn't make sense.

[John P]

I figured it out. The kitchen services must have access to a service elevator. It has nothing to do with luggage. kleinbottle brought up a good point. The message needs to be more specific. What cart? What kind of cart?

[Garbo8000]

I had the same problem until I realized the laundry service also needs access to the service elevators. Problem solved.