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It does not help that there is zero information about elevator usage in game: number of passengers, average waiting time... nothing to indicate that you should have more than one.
There is the elevator coverage map, but I do not see how it affects the game at all.
Maybe they'll enhance elevators at a later time.
Elevators are still bottlenecks in this game, in so far that they break down if they suffer a lot of traffic in massive towers, which can ruin both the mood and the ability of your service workers to make their calls. Splitting your tower into seperate sections, serviced by seperate elevators, splits the strain between them, lowers breakage frequency and prevents your entire tower from having a bad day when the only route up or down breaks.
There are also rooms that either like or hate proximity to elevators, or like or hate traffic. The optimal placement for elevator hating rooms, is JUST outside the elevator effect radius, far enough not to get disgruntled by the noise, but still close enough that the distance isn't an absolute slog for your service men and tenants. Meanwhile, the same goes for traffic hating rooms, but you still don't want them too far apart from the elevators themselves. Conversely, a single elevator shaft might not be enough for all the rooms you have that like elevators.
There are definitly a few situations, especially in wider towers, where multiple elevators are desirable, just to make sure your service men don't have to march all the way across the breadth of your tower each floor, and ruin their service rating.