4K Resolution

[Hydro]

So I see that alot of people have similar issues. I have a 4k 55in TV I use for gaming. Cant stand a little screen. Running this game in 1080p it changes to a little tiny box that the game runs in and looks rediculous. in 3840x2160 it allows the screen to be used fully for the game however there is serious lag on the main menu so obviously I didnt even try to play the game if the main menu is doing that. I tried playing around with the graphics settings but setting everything to low is just crazy for me when thinking this is a 2010 game.

[Zesc]

Okay, slow main menu? First time i've heard that.
Can't you try playing a skirmish? Probably it's really just the main menu for some obscure reasons.

Otherways, you may want to try to stretch the 1920x1080 resolution to match your whole screen. try running in windowed mode and using alt+enter. Or doing some of the other fullscreen magic todays programs offer.

Last but not least... if your perfromance is on "hamster in treadmill"-levels, have you tried updating your graphic drivers? SupCom2 is notorious for having issues with the newest DirectX versions (because hey, who needs downwards compatibiltiy anyway?) and/or windows shenenigans interfering.

And, as always... can i get your specs?

[Hydro]

Originally posted by Zesc:

Okay, slow main menu? First time i've heard that.
Can't you try playing a skirmish? Probably it's really just the main menu for some obscure reasons.

Otherways, you may want to try to stretch the 1920x1080 resolution to match your whole screen. try running in windowed mode and using alt+enter. Or doing some of the other fullscreen magic todays programs offer.

Last but not least... if your perfromance is on "hamster in treadmill"-levels, have you tried updating your graphic drivers? SupCom2 is notorious for having issues with the newest DirectX versions (because hey, who needs downwards compatibiltiy anyway?) and/or windows shenenigans interfering.

And, as always... can i get your specs?

Computer Information:
Manufacturer: Dell Inc.
Model: XPS 8700
Form Factor: Desktop
No Touch Input Detected

Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz
CPU Family: 0x6
CPU Model: 0x3c
CPU Stepping: 0x3
CPU Type: 0x0
Speed: 3592 Mhz
8 logical processors
4 physical processors
HyperThreading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: NVIDIA GeForce GTX 970
DirectX Driver Name: nvldumd.dll
Driver Version: 26.21.14.3602
DirectX Driver Version: 26.21.14.3602
Driver Date: 8 16 2019
OpenGL Version: 4.6
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 30 Hz
DirectX Card: NVIDIA GeForce GTX 970
VendorID: 0x10de
DeviceID: 0x13c2
Revision: 0xa1
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 3840 x 2160
Desktop Resolution: 3840 x 2160
Primary Display Size: 47.64" x 26.77" (54.61" diag)
121.0cm x 68.0cm (138.7cm diag)
Primary Bus: PCI Express 16x
Primary VRAM: 4095 MB
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: Frisby (FRISBY Stereo)

Memory:
RAM: 24525 Mb

Miscellaneous:
UI Language: English
Media Type: DVD
Total Hard Disk Space Available: 2132012 Mb
Largest Free Hard Disk Block: 620379 Mb
OS Install Date: Dec 31 1969
Game Controller: None detected
VR Headset: None detected

Yeah its acting like im running a new game in 8k. lol I did try to start a game, lag spills over into the game itself. Unplayable. Even messing around with all of the settings nothing made it better. I just did a fresh install of Windows before this and I have been playing other games just fine. Made sure Directx and VCredist was updated as well. Latest graphics drivers installed. Ive tried changing my display settings, running as administrator. Windows wants to run in compatibility mode for Windows 7 and I let it. Did absolutely nothing atleast visually. Everytime I close the program Windows says they detected a compatibility issue and recommend I send a report to them so I do. Tried overriding display scaling "application" and also "system" and "system enhanced" same issue. Also a few times it has launched in a weird color mode everything shows as purple and green. Tried settings in Nvidia Control Panel as well. Really stumped as I was just playing No mans sky in 4k...

[Seven7]

1st - in menu used video that alwas have a bit stuttering

ouch, dell xps from 2013 with hybrid disk emulation (use ssd as cache for hdd) that have problem on W10

and, i hope it NOT use same old PSU from 2013

are you sure it run with nVidia, NOT with IntelHD?
do you try disable anisotrope filtration and MSAA for game completely in nVidia settings?
are you sure that DirectPlay, .Net 2.x&3..x enabled in W components?

FRISBY Stereo audio 5.1 - hmm SupCom series not good with surround, try switch to 2.0 in driver settings, then try launch game

[Zesc]

Seven7, i am highly doubting that surround sound is the cause here, so you are most likely dead right here (i'm suprised by nothing about this game anymore).

Anyway, OP, have you did the Troubleshooting 101? Re-install and verifying files?

"Wierd colour mode" means that something is interfering here. Either a start-up command (did you tried using a Cheat Engine?), Windows going nuts trying to fix "errors", or the game itself is having some issue.

Also, i'm not sure if getting the nVidia control panel doesn't rather screws this up... i have a bad experiences with X-COM:EW and nVidia.

Have you tried running the game in HD and entering it full screen? I know, this isn't your desired UHD, but if it works without lag, we know it's not a general issue.

Also, thanks for giving the specs, but for the sake of privacy on your side, and readibilty on ours, i suggest you to cut out the non-important parts next time.

[toadie1970]

Hi - have some trouble with SC2...
new PC I9 9900K, 32GB Ram, Gigabyte RTX 2070...
Game crashes after intro... Steam Startoptions don´t solve tge Problem... anyone an idea?

[Zesc]

Originally posted by toadie1970:

Hi - have some trouble with SC2...
new PC I9 9900K, 32GB Ram, Gigabyte RTX 2070...
Game crashes after intro... Steam Startoptions don´t solve tge Problem... anyone an idea?

All hands on deck! Pirates are boarding our thread!

Looking at your Specs, you have a fairly recent machine, so i assume it runs Windows 10. Please perform the standard procedures to make this game compatible with Win10 first. You can find them with an easy forum search.

[toadie1970]

yes it´s naturally win10 - my mashine before was win 10 too, and there were no problem with SC2...

[Hydro]

Originally posted by Zesc:

Seven7, i am highly doubting that surround sound is the cause here, so you are most likely dead right here (i'm suprised by nothing about this game anymore).

Anyway, OP, have you did the Troubleshooting 101? Re-install and verifying files?

"Wierd colour mode" means that something is interfering here. Either a start-up command (did you tried using a Cheat Engine?), Windows going nuts trying to fix "errors", or the game itself is having some issue.

Also, i'm not sure if getting the nVidia control panel doesn't rather screws this up... i have a bad experiences with X-COM:EW and nVidia.

Have you tried running the game in HD and entering it full screen? I know, this isn't your desired UHD, but if it works without lag, we know it's not a general issue.

Also, thanks for giving the specs, but for the sake of privacy on your side, and readibilty on ours, i suggest you to cut out the non-important parts next time.

There is no way surround sound is the issue. Its definitely display related. Privacy? I have no interest in hiding anything about myself lol. What are you referring to? No need to do a fresh reinstall as the install of the game is fresh and so is my Windows installation. Yeah I converted my drives to dynamic hoping to use it but I did more research and my HDD would dramatically slow things down so I didnt apply any other settings like RAID and as far as I know Windows doesnt offer a safe stock solution of going back. No I was not attempting to use any sort of command line start or cheat program. If I launch the program in 1080p the game will only use a very small part of the center of the display and isnt really playable that way.

GUYS THERE IS NOTHING WRONG WITH THE HARDWARE I AM USING. I was just playing no mans sky in 4k and I can run GTA 5 in 4K.

[Hydro]

Originally posted by Seven7:

1st - in menu used video that alwas have a bit stuttering

ouch, dell xps from 2013 with hybrid disk emulation (use ssd as cache for hdd) that have problem on W10

and, i hope it NOT use same old PSU from 2013

are you sure it run with nVidia, NOT with IntelHD?
do you try disable anisotrope filtration and MSAA for game completely in nVidia settings?
are you sure that DirectPlay, .Net 2.x&3..x enabled in W components?

FRISBY Stereo audio 5.1 - hmm SupCom series not good with surround, try switch to 2.0 in driver settings, then try launch game

My computer has definitely had hardware upgrades. Not sure about PSU because I bought the computer two years ago from someone on craigslist and its been amazing for me. Getting an Alienware Aurora R8 soon with RTX 2070. I would imagine the guy I bought it from upgraded the PSU as he added the GTX 970 and the XPS did not come with it. I am able to overclock and up voltages so voltage is NOT the issue.

[Hydro]

Originally posted by Seven7:

are you sure it run with nVidia, NOT with IntelHD?
do you try disable anisotrope filtration and MSAA for game completely in nVidia settings?
are you sure that DirectPlay, .Net 2.x&3..x enabled in W components?

I will try the middle suggestions. Yes it is using Nvidia says so in the settings.
Idk what those bottom things are.

[Hydro]

Originally posted by Seven7:

do you try disable anisotrope filtration and MSAA for game completely in nVidia settings?

For the record Anisotropic filtering is set to "Global, application controlled" need to be specifically set to "off"????
There is no option for MSAA but MFAA has global setting "off"

[Hydro]

Also another weird issue I noticed is that if I download the DirectX installer from Microsoft it just says "Newer version of DirectX installed" and doesnt do anything. If I launch the one in the game files it says "Updating components as necessary" DOes its thing and successfully completes. Launching it again and it does seemingly the same thing and seems to be updating the same files over and over again. Done this about 6 times now. Should I keep doing this as its updating incrementally or is it really just overwriting what it already has???

[Hydro]

Okay so he is a little correct with the audio issue. The method I just recently switched to was Bluetooth connected to my FRISBY surround. I originally was using AUX but it wasnt as loud as bluetooth or bassy. So I did notice the audio glitching but I thought it would be because of some graphics related lag. I switched to AUX and launched the game in windowed mode and the game did not stutter or have any sound issues. However the UI is super small and difficult to see or select. Always something lol

[Seven7]

if you use 1903 - latest updates have BIG problems with Bluetooth and some other things (WiFi, DirectPlay, VC++, dotNet, old video codec's, some sound drivers, etc.)

[Zesc]

Okay, first of all: I never said that your hardware is an issue because it is bad. Heck, you have better specs than me, an i'm using a flippin' Predator Helios 500 here. Your machine is more than powerfull enough. The thing about hardware is that some parts have unique quirks that might interfere.

Also, always try doing a fresh install, the reason is that the game download can already by glitched or lack files. This happens more often then you might think. That's why you shoudl verify your games.

Now, i'm glad you apparently got the game to run stutter-free.

Originally posted by H2O:

However the UI is super small and difficult to see or select.

The UI is using elements with fixed pixel sizes, meaning that when your screen has more pixels per cm², the elements are smaller. This is not a bug or anything, it is just not possible for developers to predict screen measurments one decade into the future. (Just play Half-Life with an 4K screen and try to find the HUD in the first place )

You could run the game in HD mode scaled up to 4K, but obviously, this means a lower resolution, but seeable icons for you.

Last but not least "i have nothing to hide" - good for you. But this doesn't means you should go around giving people information that can be used to compromise your system. You may have nothing to hide, but you still lock your door, right? And my point about readability still stands.