Bl3 crashes entire pc(shuts it off) every time a loading screen happens

[Rayker]

My friend and I were trying to play bl3 again. On his old machine we were able to play just fine, him over epic and me over steam.

Now he has a new pc and the game also on steam and we can't get it to work. Every time we try his game crashes at some point during a loading screen. It happend during travel loading screens, joining a lobby loading screen or the game start up loading screen. The crash shuts down his entire pc no bluescreen nothing just off. It happens just with Bl3 other games, with less and more performence needed, work just fine(ex. he played warzone 3 no problem though on lowest settings). The only thing we got to make it work for longer was lowering the graphic setting, but just for it working longer not for it not crashing. So far we only tried validating the files. Reinstalling is next but I wanted to find some more possible solutions.

His specs are as follows:

gpu: 4070ti super
cpu: amd rizen 7800 X3D
32 GB RAM
BL3 is on an SSD

We checked the heat of both cpu and gpu during play and they were in normal range he even did the bl3 benchmark test and that went without a hitch so it's definitley restricted to loading screens.

Sadly no crash report possible since it crashes the whole thing.

[StormBlessed]

So I had some issues with games shutting down my PC a while ago. Here was my diagnosis and how I found out what the problem was. I went into the BIOS (shutting down computer and booting it while pressing F12 or Delete or whatever button it prompts you to push. In there are logs, mine said "Loss of A/C Power" on the crash dump. I couldn't find out what that meant, until I installed a monitor. Here's what fixed all my crashing problems. This is simply my solution but it sounds like you're having the same issues:

1: My case was too small and cooling was an issue
2: Thermal paste was old and dry, thus causing an overheat
3: Cooling

Your PC will shut down to prevent further damage upon the CPU overheating. I bought a new case, a new cooling system and a new CPU with brand new thermal paste. My computer now runs top notch with zero cooling issues.

Suggestions:

Replace thermal paste
Get a new cooling system with new thermal paste
Get a bigger case, some more fans and the above

I have enough fans to cool my house plus the water cooled CPU unit installed in my fat new case and my crashing stopped. I crap you not, I was crashing while playing some trivial games and I have a 2080ti and had a 9900 series CPU with liquid cooling. Sometimes all that's needed is some maintenance and perhaps a new cooling system and you'll see all your problems disappear. You may have been able to play it a while ago while the paste was new and cooling was optimal. After playing heavy load games for hours on end, that paste will (over a period of time) slowly dry up and cause overheats.

Hope this helps, best of luck and let us know (whenever you'd like) if that was the issue. Or just play games in a meat locker. Or......micky mouse an air conditioner to the CPU. Whatever's cheaper. Best of luck!

[Fae]

borderlands 3 also shuts down my entire pc, consistently. and is the only game that seems to do so. definitely isn't overheating either.