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After a lot of troubleshooting over a few hours, reading every thread I could find on it, looks like this is a Shift service issue you can do nothing about to reliably resolve that only got worse after they patched out the Steam multiplayer that was previously built-in.
Gearbox hasn't done much about this known issue since the game launched and their official support will blame it on your network instead. Looking like it's dependent on how the servers feel and it just seems to get bad around holiday times, which is a pretty terrible look for a game they advertise as best in multiplayer.
You can use a VPN to create a "local area network"
Or you can set port forwarding rules in your router. We don't have any trouble now.
https://portforward.com/help/borderlands/