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Below are the steps to work around the bug:
* Fast travel to Sanctuary and back.
* Don't go near Claptrap, and don't block its path.
* Wait - Claptrap may take 5 mins to open the door.
* Try getting someone with the same quest/mission to join, they may not face the bug, and once their mission progresses, it will progress for you too - when you go back to playing solo, and pick up this mission again, the game will prompt you whether you want to skip or replay the completed stages in the mission .