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We did though, that's the thing. The first gates with the guys guarding it and the code were opened. It's the second set of gates.
No, no that's the thing. We can't even get to the mansion doors. We can access the bridge which gives the first wave of enemies, and then once you finish that wave, the second gates should open. They don't. So instead, there's a large blue circle saying that we need to clear an area we cannot access.
It worked when I hosted, but on his end it won't work. He said that it's acknowledging that the portion we need to clear is cleared, but the gates are refusing to open. Do you know if doing another mission may bug it out? For instance, we went to do Killavolts mission again, then went back to the villa (only did so cause of the cartel members) and that's when the door didn't open.
It happens...
Just leave and reload
We did. Several times. We even verified our files, turned off the event, tried it the next day. Nothing is working.
We did. Do you know the wait time on the response? I hope not too long since the event is sort of limited, month or not.
I remember though that
1) the first time I was in the mansion, I could not get to the mask itself as one of the mini-bosses (Flesh-Slap) despawned after he chased me out of the mansion. I died, couldn't find him afterwards, and the area wasn't marked as cleared.
2) I restarted and cleared everything again, and this time everything was ok and I got the mask. I stopped just before the final fight as it was getting late. The next day, I thought I could just run all the way to the final fight (the destination marker was way ahead in the mansion), but the gates wouldn't open until I cleared the mobs.
Combining 1 and 2, I'm wondering if there were enemies who despawned / glitched out for some reason (e.g. I had a legendary fall onto the water beside the bridge out of reach), and since they were necessary for the gates to open, the latter do not?
Is there a way to completely restart?
J/k I do not know, it'll help if the quest can be failed and gotten again from Maurice somehow. If you deactivate the Cartel content, restart then reactivate it, will it restart the quest?
That doesn't work unfortunately. We've tried it. The only possible thing I can even think that might have bugged it was that we did another mission while we were gathering the decoder rings. I don't know though. It works when I host, but not when he hosts.