Installation Troubleshooting

[rockfish_andi]

---------------------------------------------------
-- The game won't start - what can I do --
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Things you can try:
(If you get an error message about some missing .dll then jump directly to step 4)

1. Restart your computer (yes, do it!)
   
2. Install latest graphic drivers (Windows) or latest macOS Updates (Mac).
   
3. Start the game without Steam and with admin rights - it will probably still not start, but you might get an error message:
   In your Steam library rightclick on EVERSPACE => Properties => Local Files => Browse local files => Rightclick on Everspace.exe => Start as Administrator (or Everspace_32bit.exe for 32bit Windows systems).
   
4. Install prerequisites manually and with admin rights - might solve the problem or at least give you an error message:
   In your Steam library rightclick on EVERSPACE => Properties => Local Files => Browse local files => Go to Engine\Extras\Redist\en-us\ => Rightclick on UE4PrereqSetup_x64.exe (or _x86.exe for 32Bit Windows) => Start as Administrator.
   
5. Make sure all necessary dependencies are installed:
   Win 7/8:
   Please go to Start => Control Panel => Windows Update => Check for updates => Install all available updates, including optional updates(*). After the updates are installed, restart your computer. After the restart repeat this step until no more updates are available.
   Also have a look if there are any updates listed in the "Restore hidden updates" category. If so you have to solve this problem first.
   If "Searching for updates" seems to be stuck you should also have a look at this known issue with Windows Update here.
   
   Win 10:
   Open the Windows Update Menu by pressing 'Windows-Key' + 'I' => Update and Security. Have a look if there are any issues reported on that menu or in the sub menu "Show Update History". If so, please try to fix these issues before you continue.
   
6. If you do NOT get an error message when starting the game, see if there are helpful informations in the clipboard. Sometimes you still get an error message in the clipboard. Start the game without Steam and with admin rights (see step 3), wait till it crashes, open a text editor and press 'Ctrl'+'V', to see if you have an error message in the clipboard.
   
7. See if there are helpful informations in the log files:
   Windows: Press 'Windows-Key' + 'R' => Enter %localappdata% => Press Enter => Go to RSG\Saved\Logs
   Mac: Open Finder => Press 'Shift+Cmd+G' => Paste ~/Library/Application Support/Epic/RSG and see if there is ia folder Saved/Logs
   open the latest .log files (if there are any).
   On Mac please also try to start the game from the terminal and see if you get some info outputted there: Start a terminal (ctrl+space => Terminal) => enter ~/Library/Application\ Support/Steam/steamapps/common/EVERSPACE/RSG.app/Contents/MacOS/RSG -windowed
   
8. If you still can't start the game please
   
   1. Create a new thread in the technical support subforum
      
   2. Write the result of *every* step (e.g. what EXACTLY happened, when you tried to install the prerequisites)
      
   3. Copy every error message you get in the process. Even if you can't mark the text you can still usually copy it by pressing Ctrl+C. We want the exact message! Unfortunately we see a LOT of typos when people transcribe version numbers or file names and it is very hard for us to guess what the actual version/name is. If there is no message have a look in the clipboard and the logs (see steps above). If you still have nothing write explicitly in your post , that you have no error message and nothing in your clipboard and logfiles.
      
   4. Specify operating system, including if its 32 or 64bit
      
   5. Specify your game version (if possible) and were you got it from (Steam, GOG, etc...)
      
   6. Specify your graphics hardware. For Mac users: Also specify your Mac model (click on (apple) => About this Mac).
      
   7. Also mention things you can think of, that are unusual about your computer, e.g. if you are using a six monitor setup.
      
      
   8. We know this can consume some time, but please understand we can't help you if we only get "Tried everything, please help!"

We recommend to *NOT* add or replace single dlls manually in your Windows installation, as you can easily turn your system into a state where Windows thinks you have version A of some SDK while (only) some files have version B. Identifying dependency problems becomes very complicated from then on. This might have been a necessary move sometimes ten years ago, but nowadays *all* required dlls are available as part of some distributable packages with installers. If you miss a dll, find out to which distributable package it belongs to and install the complete package. Don't copy just a single .dll from the package.


(*) Of course you don't need updates like "Windows Defender Update" or Network adapter drivers, but unfortunately we can't provide a complete list of all really necessary dependencies. If you are trying to install only the absolute minimum then start with "Update for Windows X for XXX systems", updates for C++, VC and .NET, including the "optional" updates - but you're on your own with that - the easy way we recommend is to just install all recommended AND optional(!) updates.

[Bob]

It looks like the prereqs for the game are not being installed correctly. I too am missing the UE4PrereqSetup file. I had to manually reinstall DirectX, and that got it working.

[Ravo]

To the Linux users:
If you launch the game only to have it do absolutely nothing it may be due to an issue in the launch script(s) found in /yoursteamfolder/steamapps/common/EVERSPACE. I use a custom folder for games on steam and trying to run it through steam accomplishes nothing. This is because the shell script doesn't get the right folder for UE4_PROJECT_ROOT. You can test this for yourself by opening a terminal set to ~ and trying to launch the shell script /your_custom_Steam_folder/steamapps/common/EVERSPACE/EverspaceWithS______Libraries.sh from there. It will complain about an error on line 6 and fail to start. If you do have this problem there's two ways to fix it.

Applying the following change to EverspaceWithS______Libraries.sh (whichever you use) should correct the issue.

Change:
UE4_PROJECT_ROOT="$(dirname "$(echo "$0" | xargs readlink -f)")"
To:
UE4_PROJECT_ROOT="$( cd "$( dirname "${BASH_SOURCE[0]}" )" && pwd )"

This line is shamelessly taken from stack overflow so it may not work for everyone. Changing it to the directory that the shell script is in the old fashion way will solve the problem as well.

UE4_PROJECT_ROOT="/your/custom/directory/steamapps/common/EVERSPACE"

[onli]

Under Linux, the game freezes frequently when sound is active. When deactivating Music and SFX it seems to run stable, but if sound is active it always freezes after some time. The music continues to play, but the game gets stuck, just a kill -9 PID can end it.

[q8f13]

Origineel geplaatst door onli:

Under Linux, the game freezes frequently when sound is active. When deactivating Music and SFX it seems to run stable, but if sound is active it always freezes after some time. The music continues to play, but the game gets stuck, just a kill -9 PID can end it.

Exactly the same solution with me. But I'm on win8.1 with AMD FX cpu and r9 280x.

[Para1lax]

also no extras folder for me. =(

[Angelica]

Origineel geplaatst door Para1lax:

also no extras folder for me. =(

Same, no extras folder, i reinstalled the whole game twice, restarted computer and i'm on win 7. It worked in january, doesn't work now. Hasn't work for a couple of months.

[douglasg14b]

This needs linux information, such as log file locations.

[Stoned Ape]

Origineel geplaatst door MegaSvf:

I have no file "UE4PrereqSetup_x64.exe" or even folder \Extras\Redist\en-us\
Where I can download it?

Same here. I think this is outdated info. I'll try manually reinstall directx like the other person suggested

[rockfish_andi]

Origineel geplaatst door 9911MU51C:

Origineel geplaatst door MegaSvf:

I have no file "UE4PrereqSetup_x64.exe" or even folder \Extras\Redist\en-us\
Where I can download it?

Same here. I think this is outdated info. I'll try manually reinstall directx like the other person suggested

From the install directory you should find it at Engine\Extras\Redist\en-us

[Stoned Ape]

Origineel geplaatst door rockfish_andi:

Origineel geplaatst door 9911MU51C:

Same here. I think this is outdated info. I'll try manually reinstall directx like the other person suggested

From the install directory you should find it at Engine\Extras\Redist\en-us

No luck :(

https://imgur.com/YuUol4F

[rockfish_andi]

Origineel geplaatst door 9911MU51C:

Origineel geplaatst door rockfish_andi:

From the install directory you should find it at Engine\Extras\Redist\en-us

No luck :(

https://imgur.com/YuUol4F

That's very weird, are you on the current version of the game? I remember that the prerequsites were indeed missing for one game version. But I just uninstalled/reinstalled Everspace and they are there - so I recommend that you try the same - the folder should definitely not be empty in the current version

[AntiSol]

I'd love to see this updated with info for Linux. In particular I'd love to know where log files are saved and how I can increase verbosity of console output.