Installation Troubleshooting

[rockfish_andi]

---------------------------------------------------
-- The game won't start - what can I do --
---------------------------------------------------

Things you can try:
(If you get an error message about some missing .dll then jump directly to step 4)

1. Restart your computer (yes, do it!)
   
2. Install latest graphic drivers (Windows) or latest macOS Updates (Mac).
   
3. Start the game without Steam and with admin rights - it will probably still not start, but you might get an error message:
   In your Steam library rightclick on EVERSPACE => Properties => Local Files => Browse local files => Rightclick on Everspace.exe => Start as Administrator (or Everspace_32bit.exe for 32bit Windows systems).
   
4. Install prerequisites manually and with admin rights - might solve the problem or at least give you an error message:
   In your Steam library rightclick on EVERSPACE => Properties => Local Files => Browse local files => Go to Engine\Extras\Redist\en-us\ => Rightclick on UE4PrereqSetup_x64.exe (or _x86.exe for 32Bit Windows) => Start as Administrator.
   
5. Make sure all necessary dependencies are installed:
   Win 7/8:
   Please go to Start => Control Panel => Windows Update => Check for updates => Install all available updates, including optional updates(*). After the updates are installed, restart your computer. After the restart repeat this step until no more updates are available.
   Also have a look if there are any updates listed in the "Restore hidden updates" category. If so you have to solve this problem first.
   If "Searching for updates" seems to be stuck you should also have a look at this known issue with Windows Update here.
   
   Win 10:
   Open the Windows Update Menu by pressing 'Windows-Key' + 'I' => Update and Security. Have a look if there are any issues reported on that menu or in the sub menu "Show Update History". If so, please try to fix these issues before you continue.
   
6. If you do NOT get an error message when starting the game, see if there are helpful informations in the clipboard. Sometimes you still get an error message in the clipboard. Start the game without Steam and with admin rights (see step 3), wait till it crashes, open a text editor and press 'Ctrl'+'V', to see if you have an error message in the clipboard.
   
7. See if there are helpful informations in the log files:
   Windows: Press 'Windows-Key' + 'R' => Enter %localappdata% => Press Enter => Go to RSG\Saved\Logs
   Mac: Open Finder => Press 'Shift+Cmd+G' => Paste ~/Library/Application Support/Epic/RSG and see if there is ia folder Saved/Logs
   open the latest .log files (if there are any).
   On Mac please also try to start the game from the terminal and see if you get some info outputted there: Start a terminal (ctrl+space => Terminal) => enter ~/Library/Application\ Support/Steam/steamapps/common/EVERSPACE/RSG.app/Contents/MacOS/RSG -windowed
   
8. If you still can't start the game please
   
   1. Create a new thread in the technical support subforum
      
   2. Write the result of *every* step (e.g. what EXACTLY happened, when you tried to install the prerequisites)
      
   3. Copy every error message you get in the process. Even if you can't mark the text you can still usually copy it by pressing Ctrl+C. We want the exact message! Unfortunately we see a LOT of typos when people transcribe version numbers or file names and it is very hard for us to guess what the actual version/name is. If there is no message have a look in the clipboard and the logs (see steps above). If you still have nothing write explicitly in your post , that you have no error message and nothing in your clipboard and logfiles.
      
   4. Specify operating system, including if its 32 or 64bit
      
   5. Specify your game version (if possible) and were you got it from (Steam, GOG, etc...)
      
   6. Specify your graphics hardware. For Mac users: Also specify your Mac model (click on (apple) => About this Mac).
      
   7. Also mention things you can think of, that are unusual about your computer, e.g. if you are using a six monitor setup.
      
      
   8. We know this can consume some time, but please understand we can't help you if we only get "Tried everything, please help!"

We recommend to *NOT* add or replace single dlls manually in your Windows installation, as you can easily turn your system into a state where Windows thinks you have version A of some SDK while (only) some files have version B. Identifying dependency problems becomes very complicated from then on. This might have been a necessary move sometimes ten years ago, but nowadays *all* required dlls are available as part of some distributable packages with installers. If you miss a dll, find out to which distributable package it belongs to and install the complete package. Don't copy just a single .dll from the package.


(*) Of course you don't need updates like "Windows Defender Update" or Network adapter drivers, but unfortunately we can't provide a complete list of all really necessary dependencies. If you are trying to install only the absolute minimum then start with "Update for Windows X for XXX systems", updates for C++, VC and .NET, including the "optional" updates - but you're on your own with that - the easy way we recommend is to just install all recommended AND optional(!) updates.

[Pendurion]

Originally posted by TheGentleGent:

Unfortunately the CPU3 uncheck failed for me. And this happened over multiple times as well. I love this game, I wanna play it, but the game hates me.

I Have The same problem and i Hope someone can Help Us :-=)

[Assembler Bot]

Hello, to all people who can't start the game because "api-ms-win-crt-runtime-l1-1-0.dll" is missing and windows update "KB2999226" which suppose to fix that hangs up during installation (or VS redist hangs up, that's the same in this case)

What helped me:
1. close all programs
2. run update or VS redist
3. when installation is doing nothing with HDD for too long, reboot computer (from menu start or settings - depends on your system). DON'T CLOSE INSTALLATION, IT MUST BE KILLED IN REBOOT PROCESS!
4. run update or VS redist again, it should install everything without problems this time
5. run the game :-)

I hope it helps.

[Pendurion]

i do not help for me i have the same frezze ever and ever -.-

[Barry_the_Goldfish]

Hi All, i found a fix that might help some.

I was having problems starting Everspace, no error message. I went though the above list with no success.

What I'd recommend is running Everspace.exe direct from your steam folder.

C:\Steam\SteamApps\common\EVERSPACE > then run Everspace.exe as administrator.

This gave me an error message similar to;

Could not launch application because api-ms-win-crt-runtime-l1-1-0.dll is missing

So i just downloaded and installed the required .dll file. I've included links below.

For Windows 64-bit
http://download.microsoft.com/download/8/c/b/8cb4af84-165e-4b36-978d-e867e07fc707/vc_redist.x64.exe

For Windows 32-bit
http://download.microsoft.com/download/9/b/3/9b3d2920-49f7-4e76-a55c-d72b51e44537/vc_redist.x86.exe


hopefully this helps

[alvagutidoral]

Originally posted by rockfish_andi:

---------------------------------------------------
-- The game won't start - what can I do --
---------------------------------------------------

(If you get an error message about some missing .dll then jump directly to step 4)

1. Restart your computer (yes, do it!)

2. Install latest graphic drivers.

3. Start the game without Steam and with admin rights - it will probably still not start, but you might get an error message: In your Steam library rightclick on EVERSPACE => Properties => Local Files => Browse local files => Rightclick on Everspace.exe => Start as Administrator.

4. Install prerequisites manually and with admin rights - might solve the problem or at least give you an error message: In your Steam library rightclick on EVERSPACE => Properties => Local Files => Browse local files => Go to Engine\Extras\Redist\en-us\ => Rightclick on UE4PrereqSetup_x64.exe (or _x86.exe for 32Bit Windows) => Start as Administrator.

5. Make sure all necessary dependencies are installed: Please go to Start => Control Panel => Windows Update => Check for updates => Install all available updates, including optional updates(*). After the updates are installed, restart your computer. After the restart repeat the steps above again until no more updates are available.
Also have a look if there are any updates listed in the "Restore hidden updates" category. If so you have to solve this problem first. If "Searching for updates" seems to be stuck you should also have a look at this known issue with Windows Update here[forum.everspace-game.com]
Finally you can start the installation of the redistributables manually be starting "EVERSPACE\Engine\Extras\Redist\en-us\UE4PrereqSetup_x64.exe" (or _x86.exe for 32Bit systems).

6. See if there are helpful informations in the log files: Press 'Windows-Key' + 'R' => Enter %localappdata% => Press Enter => Go to RSG\Saved\Logs and open the latest .log files (if there are any).

(*) Of course you don't need updates like "Windows Defender Update" or Network adapter drivers, but unfortunately we can't provide a complete list of all really necessary dependencies. If you are trying to install only the absolute minimum then start with "Update for WindowsX for XXX systems", updates for C++, VC and .NET, including the "optional" updates - but you're on your own with that - the easy way we recommend is to just install all recommended AND optional(!) updates.


I follow all those steps, but the game wont start, i dont know what to do

[Thomapyrin]

same problem here with freezing every 10-15 sec. !! for me it runs now smoothly ;) ! just go to C:\Program Files (x86)\Steam\steamapps\common\EVERSPACE\RSG\Binaries\Win32 and start game from there! i hope it works for you too !!!!

[Pendurion]

okay i have the game on the xbox but on the pc its working not but i have the tip from Thomapyrin read just now ^^ sorry for my bad english ^^

[野怪]

wow that sounds really complicated. i guess i could just not bother with fixing EVERSPACE and consider my money wasted lol

[JAMMER {64th Armored Regiment}]

guys besure your gaming rig hardwear is up to specs, 4core,6gb ram,2gb video ram,, min for all games today!!!!

[Pendurion]

Originally posted by MAYHAM:

guys besure your gaming rig hardwear is up to specs, 4core,6gb ram,2gb video ram,, min for all games today!!!!

LoL i played this game on a Win Me Pc with 500ghz and 500mb ram @_@ Rly Guy?!? Thats normal in this Time and nooooowwww back tooo TOPIC.

I have the same Error too and i have step by step read the tutorial but the error is not gone and now??

I have A AmD 8 FX Core

16 gb Ram
NVidia 960 from gigabyte
soo its that too low for this game?
I think not!! My boyfried have the same pc specc and the game play is awsome without laggs.!!

Sorry for my bad english!!

Good Night from germany!.

[NOCFeRnA1]

Played a game for quiet a bit now, got all perks, survived for several sectors.
Yet a single thing happen again and again. Once i lock down on target and launch a rocket while targeting it with my crosshair or even while its on my screen, and game freezes to death.
Have to kill it with task manager.
Relaunch game, clearing current area and while firing a rocket to last remaining interceptor - game freezes to death again.
Relaunch - same thing.
Win7 x64 4Gb ram 1Gb video Intel dual core 2.8Ghz
As i said game is working just fine on any graphic settings. But this single thing...
About minor bugs...
When one have Tractor Beam mk3 installed, freshly mined crystals can only be picked up if rammed, and if one drop Beam, crystals got attracted to ship as usual. In rare occasions freshly mined crystals fly inside the closest "wall" and one can't pick them.
Encountered Outlaw Chief that was (spawned?) inside of an asteroid, and can't be damaged.

[LairdOzzy871]

I did all stuff from above and still no chance for me to play... So sad...

[LairdOzzy871]

Originally posted by Millaboreus:

Originally posted by feydmantis4:

Same problem here. "api-ms-win-crt-runtime-l1-1-0.dll is missing ".

not only runtime, there is a series of .dll files, including utility, heap, math and so on

I got the same, did You manage to fix it?
I run windows 8.1 x64

[Sandpaper and Vaseline]

I've spent 6 hours trying to get this game to run without constant freezing. It's more the CPU usage drops to zero and everything stops. The game halts every 2 seconds for about 3 seconds.

I've tried all the other notes on how to stop the problem:
-CPU3 change affnity has no effect
-Turning the sound off, no effect
-All Drivers up to date
-Reinstalled pre-reqs, no change
-Run directly outside of steam as admin, nothing
-Ran 32bit version, nothing
-Changing display window style, nothing

DirectX Card: AMD Radeon HD 6900 Series
Memory: RAM: 16360 Mb
Win7 64bit
i5-2500K CPU @ 3.30GHz
DirectX 11

Any other suggestions? I feel like I just flushed $30 down the toilet

[hck]

Did you try unchecking the CPU as explained in the first post?