Installation Troubleshooting

[rockfish_andi]

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-- The game won't start - what can I do --
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Things you can try:
(If you get an error message about some missing .dll then jump directly to step 4)

1. Restart your computer (yes, do it!)
   
2. Install latest graphic drivers (Windows) or latest macOS Updates (Mac).
   
3. Start the game without Steam and with admin rights - it will probably still not start, but you might get an error message:
   In your Steam library rightclick on EVERSPACE => Properties => Local Files => Browse local files => Rightclick on Everspace.exe => Start as Administrator (or Everspace_32bit.exe for 32bit Windows systems).
   
4. Install prerequisites manually and with admin rights - might solve the problem or at least give you an error message:
   In your Steam library rightclick on EVERSPACE => Properties => Local Files => Browse local files => Go to Engine\Extras\Redist\en-us\ => Rightclick on UE4PrereqSetup_x64.exe (or _x86.exe for 32Bit Windows) => Start as Administrator.
   
5. Make sure all necessary dependencies are installed:
   Win 7/8:
   Please go to Start => Control Panel => Windows Update => Check for updates => Install all available updates, including optional updates(*). After the updates are installed, restart your computer. After the restart repeat this step until no more updates are available.
   Also have a look if there are any updates listed in the "Restore hidden updates" category. If so you have to solve this problem first.
   If "Searching for updates" seems to be stuck you should also have a look at this known issue with Windows Update here.
   
   Win 10:
   Open the Windows Update Menu by pressing 'Windows-Key' + 'I' => Update and Security. Have a look if there are any issues reported on that menu or in the sub menu "Show Update History". If so, please try to fix these issues before you continue.
   
6. If you do NOT get an error message when starting the game, see if there are helpful informations in the clipboard. Sometimes you still get an error message in the clipboard. Start the game without Steam and with admin rights (see step 3), wait till it crashes, open a text editor and press 'Ctrl'+'V', to see if you have an error message in the clipboard.
   
7. See if there are helpful informations in the log files:
   Windows: Press 'Windows-Key' + 'R' => Enter %localappdata% => Press Enter => Go to RSG\Saved\Logs
   Mac: Open Finder => Press 'Shift+Cmd+G' => Paste ~/Library/Application Support/Epic/RSG and see if there is ia folder Saved/Logs
   open the latest .log files (if there are any).
   On Mac please also try to start the game from the terminal and see if you get some info outputted there: Start a terminal (ctrl+space => Terminal) => enter ~/Library/Application\ Support/Steam/steamapps/common/EVERSPACE/RSG.app/Contents/MacOS/RSG -windowed
   
8. If you still can't start the game please
   
   1. Create a new thread in the technical support subforum
      
   2. Write the result of *every* step (e.g. what EXACTLY happened, when you tried to install the prerequisites)
      
   3. Copy every error message you get in the process. Even if you can't mark the text you can still usually copy it by pressing Ctrl+C. We want the exact message! Unfortunately we see a LOT of typos when people transcribe version numbers or file names and it is very hard for us to guess what the actual version/name is. If there is no message have a look in the clipboard and the logs (see steps above). If you still have nothing write explicitly in your post , that you have no error message and nothing in your clipboard and logfiles.
      
   4. Specify operating system, including if its 32 or 64bit
      
   5. Specify your game version (if possible) and were you got it from (Steam, GOG, etc...)
      
   6. Specify your graphics hardware. For Mac users: Also specify your Mac model (click on (apple) => About this Mac).
      
   7. Also mention things you can think of, that are unusual about your computer, e.g. if you are using a six monitor setup.
      
      
   8. We know this can consume some time, but please understand we can't help you if we only get "Tried everything, please help!"

We recommend to *NOT* add or replace single dlls manually in your Windows installation, as you can easily turn your system into a state where Windows thinks you have version A of some SDK while (only) some files have version B. Identifying dependency problems becomes very complicated from then on. This might have been a necessary move sometimes ten years ago, but nowadays *all* required dlls are available as part of some distributable packages with installers. If you miss a dll, find out to which distributable package it belongs to and install the complete package. Don't copy just a single .dll from the package.


(*) Of course you don't need updates like "Windows Defender Update" or Network adapter drivers, but unfortunately we can't provide a complete list of all really necessary dependencies. If you are trying to install only the absolute minimum then start with "Update for Windows X for XXX systems", updates for C++, VC and .NET, including the "optional" updates - but you're on your own with that - the easy way we recommend is to just install all recommended AND optional(!) updates.

[[IBH] MajorOGC]

i cant lanch this game ..

[Heros]

I just try all the steps but still wont start

[Lancegrim]

Mine starts but as soon as i fire a weapon the game freezes for like 10 seconds every 15 seconds.

[JoshP]

Game starts fine outside of SteamVR I've restarted PC, Installed ue4 prereqs as admin etc game launched and as soon as the logo comes up it just closes

[Oryx]

Tried all of these and game still won't start

[hungfuen]

I get the error message :
The program can't start because api-ms-win-crt-runtime-l1-1-0.dll is missing from your computer try reinstalling the program to fix this problem.

[feydmantis4]

Same problem here. "api-ms-win-crt-runtime-l1-1-0.dll is missing ".

[RenamonM]

the game does require Win7 sp 1 is minimal, there was a problem with the api-ms-win-crt-runtime-l1-1-0.dll but after upgrading to SP1 and the update download https://support.microsoft.com/en-us/kb/2999226 the problem was resolved
-----------------
игра действительно требует Win7 sp 1 минимально,была проблема с api-ms-win-crt-runtime-l1-1-0.dll но после обновления до SP1 и скачивания обновления https://support.microsoft.com/ru-ru/kb/2999226 проблема решилась

[okidna]

I managed to fix the screen freezing bug by disabling the "SMOOTHEN FRAME RATE" option.

[3 Terminids in a Trenchcoat]

Mine starts just fine, and for the first few hours it worked just fine as well. But today no matter what I do, including following the list and reinstalling it to an SSD, the game will freeze every time i click a Menu button. In the middle of the battle it is impossible to repair(especially against the insanely accurate AI), because even getting to the repair menu takes more than a minute of just waiting for the game to catch up. I do not know what changed, but it is unplayable.

[MyNamesZombie]

still not working after all this solutions,please help!!!

[Darth Phantonn]

I downloaded and registered every .dll files it needed and there was still an error with 0xc000007b. Applying for refund now. Go to play piracy, fxxk the game. :)

[Darth Phantonn]

Originally posted by feydmantis4:

Same problem here. "api-ms-win-crt-runtime-l1-1-0.dll is missing ".

not only runtime, there is a series of .dll files, including utility, heap, math and so on

[Mallard]

I can start the game and play, but it takes me almost ten minutes to launch the game since the latest update.
Maybe it's my hard disk problem?

[Dice]

Unfortunately the CPU3 uncheck failed for me. And this happened over multiple times as well. I love this game, I wanna play it, but the game hates me.