Crashing and bad experiences

[Steven]

Before the DLC I had minimal crashes, I was tolerant if it was rare, and I had lots of progress after beating the game and wanting to max out ship stats etc. DLC came out and I was hesistant to buy so I thought I would play around in the vanilla version to maybe convince myself into dumping some more money. Game crashed during a run, no log, and when I returned my save file as well as backups were GONE. All of my progress was gone. I do not mind rogue-lite die and restart, but this game is built on upgrade progress through each run to improve yourself after each death and I love the system.

Long story short after losing all of my work I was not going to buy the DLC nor play again. What if it happens again? Now here I am again in May of 2018 much farther into the game release at 3am, let us try again. Painful starting from scratch I get about 3 sectors in, game freezes... I mean it was already a punch in the gut to lose all of my progress, but to return and have it happen so suddenly with no crash log AGAIN is just killing me. I was really hoping to play the DLC maybe and return to the game, but I can't now. I have attempted this on MULTIPLE computers which leads me to believe it isnt a personal issue and is simply bad luck.

Any game that wipes out save files and backups is just a no go for me, and to still have issues this far in greatly reinforces that feeling. There is no way of knowing if this will be fixed ever, considering I can't send a crash log, and knowing that I won't throw in any more hours to just have it taken away repeatedly. I could at least die in a run to save my credits and restart, but a crash is 100x worse than dying in a run. If this happened at the final sector I probably would have flipped a table. This game seriously needs counters to crashes.... huge fan of this game, can't be anymore.

[Giraffasaur]

Incredibly sorry to hear about your game crashes, they are always frustrating and developers play a neverending game to chase them down. Strange you're not getting a crash log, dang!

Good news is that the team made some significant modifications and put safety measures in place to avoid loss of save data. I haven't heard this happening to players for quite some time now, in fact.

Are you saying when you crashed you lost your save, recently? Posting your system specs here might help the team get a better sense of this upsetting situation.

[rockfish_andi]

Hi, we always hate to hear about this problem. We've been getting about 20 reports regarding this since release. I'm afraid that there's nothing we can do to fix this, it seems to result from a hard system crash happening while the save game is written which results in data loss. It might be related to the way in which Unreal Engine handles save games. We've tried some safety measures like writing a backup save game, but for whatever reason it can happen that these backups get wiped as well.

I don't blame you that you've had it with the game, but if you still consider to give it another shot we could offer you the following: Write to support at rockfishgames . com and we'll supply you with a save game that has no progress but millions of credits when entering the hangar, so you can at least buy your perk progress back. Other than that I would advise to every now and then (maybe after each good run?) make a safety copy of your CurrentPlayerData.sav It is located at C:\Users\{YOUR_USERNAME}\AppData\Local\RSG\Saved\SaveGames

We're really sorry about this and wish the problem would not exist!