Game crashes on launch

[Judgementnollid]

So this has been happening for some time.. When ever i start the game and it gets to the loading icon the game crashes.... i tried to verify the files but they are aparently still all good. Any help?

[Lein]

This is exactly my problem, and I've had it (the problem, not the game) for a few days now; I have no idea how to fix it. I don't even make it as far as the loading icon either. I just see the game freeze on a "Sony [whatever it says]" frame, go black, then I get the "Is not responding" popup.

I actually suspect it might not be a problem with the game though. I mean, up until those few days ago, I've been playing perfectly fine (and I have 1,000+ hours in the game). Microsoft (Windows 10) force-fed an update overnight. The next day my screen was all messed up (long story short: it took several hours to figure out how to get that fixed, but we ended up reinstalling the video driver--probably wasn't even necessary as the fix was an option somewhere). Since then, Helldivers (and only Helldivers) hasn't worked right since. All other games I've tried work fine just as if nothing ever happened. Again, it's only Helldivers... but it's only been happening since the Windows update. I have no idea what's to blame.

[ForeverAPeon]

Since the crash happens when the skull is spinning it suggests there may be some save data issue. You could try this solution from our support centre:

Fatal errors sometimes occur when Helldivers tries to merge the data stored in "%APPDATA%\Arrowhead\Helldivers\saves\" with the one in the Steam Cloud and there is a conflict.

The local files which you'd want to overwrite are "helldivers_save.sav" and "helldivers_save_user.sav". Make sure to create backups of any files before you replace them.

[ForeverAPeon]

Originally posted by Lein:

This is exactly my problem, and I've had it (the problem, not the game) for a few days now; I have no idea how to fix it. I don't even make it as far as the loading icon either. I just see the game freeze on a "Sony [whatever it says]" frame, go black, then I get the "Is not responding" popup.

I actually suspect it might not be a problem with the game though. I mean, up until those few days ago, I've been playing perfectly fine (and I have 1,000+ hours in the game). Microsoft (Windows 10) force-fed an update overnight. The next day my screen was all messed up (long story short: it took several hours to figure out how to get that fixed, but we ended up reinstalling the video driver--probably wasn't even necessary as the fix was an option somewhere). Since then, Helldivers (and only Helldivers) hasn't worked right since. All other games I've tried work fine just as if nothing ever happened. Again, it's only Helldivers... but it's only been happening since the Windows update. I have no idea what's to blame.

Have you tried reverting to the latest drivers before your version, or will that mess up your screen? Sometimes the latest versions of drivers are to blame.

[Judgementnollid]

Originally posted by ForeverAPeon:

Since the crash happens when the skull is spinning it suggests there may be some save data issue. You could try this solution from our support centre:

Fatal errors sometimes occur when Helldivers tries to merge the data stored in "%APPDATA%\Arrowhead\Helldivers\saves\" with the one in the Steam Cloud and there is a conflict.

The local files which you'd want to overwrite are "helldivers_save.sav" and "helldivers_save_user.sav". Make sure to create backups of any files before you replace them.

Sorry turns out removing those and starting the game in safe mode got it working

[Lein]

Originally posted by ForeverAPeon:

Have you tried reverting to the latest drivers before your version, or will that mess up your screen? Sometimes the latest versions of drivers are to blame.

Thanks, that fixed it. GG!

[ForeverAPeon]

Originally posted by Lein:

Originally posted by ForeverAPeon:

Have you tried reverting to the latest drivers before your version, or will that mess up your screen? Sometimes the latest versions of drivers are to blame.

Thanks, that fixed it. GG!

Good to hear! :D

[Pinball Wizard]

I'm having this problem too, I have the game on two machines- the one I initially installed and ran it on and another one, my entertainment center. When trying to run it on my second machine, the entertainment center, it crashes just as this issue describes- so if I copy my save game files from my first install to the new machine it should work- do I need to copy it back and forth if I'm playing on the other machine? That's a terrible oversight if that's true?

[Goffre]

Hi everyone! I have this problem too... When I start the game (normal mode or safe mode) it crashes istantly. I tried to uninstall and re-install it but nothing changed. I checked and my drivers are latest version. What can I do?