Game won't display at launch

[Hotboy]

Hey, I just got the game a couple days ago, and I'm having an issue where when I launch the game, the icon appears in the taskbar and I can hear launch sounds, but the game itself won't display. I'm running the game on a laptop with windows 10 and Nvidia switchable graphics. I changed documents to not be read-only, I'm running the exe as admin, I set the program to run with the nvidia card in the control panel, I updated my graphics drivers, I turned on compatability for Windows 7, and I haven't gotten any changes.

Whenever I try to verify the local game cache, it claims there's a file that's wrong or missing, and that it'll fix it on next launch, but it doesn't. I tried adjusting registry.xml to force the game into windowed mode on startup, and while a window did pop up, it showed nothing but a black screen, with startup sounds still playing.

Also I verified in task manager that it's running the game with the high performance gpu, which is an nvidia gtx 860M.

Oh, I also tried reinstalling the game, and got the same results.

Any suggestions?

[Satoru]

ensure you are forcing the game explicitly to use the nvidia card. Do not use the 'default' option as that may not work.

Otherwise post your dxdiag/output log and diagnostics file

[Hotboy]

I verified that I was explicitly running with the nvidia card, here's the abridged versions of DxDiag and output_log. There are a couple of oddities here, most notably a few nullreference exceptions in output_log and that the recorded gpu in output_log is the 960M, while everything else on my system reports an 860M. Also there's a missing file 'mono.exe?' not sure what that is.

DxDiag:

Card name: NVIDIA GeForce GTX 860M
Manufacturer: NVIDIA
Chip type: GeForce GTX 860M
DAC type: Integrated RAMDAC
Device Type: Render-Only Device
Device Key: Enum\PCI\VEN_10DE&DEV_1392&SUBSYS_397817AA&REV_A2
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 10168 MB
Dedicated Memory: 2019 MB
Shared Memory: 8148 MB


output_log:

Initialize engine version: 5.5.1p4 (70301f5c2872)
GfxDevice: creating device client; threaded=1
Direct3D:
Version: Direct3D 11.0 [level 11.1]
Renderer: NVIDIA GeForce GTX 960 (ID=0x1401)
Vendor: NVIDIA
VRAM: 4062 MB
Driver: 22.21.13.8569
Begin MonoManager ReloadAssembly
Platform assembly:

...

(Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)

Fallback handler could not load library D:/Amplitude/ES2/Builds/_STEAMPIPE/Public/PC_Preview/ContentBuilder/Content_ES2_Public_392110/EndlessSpace2_Data/Mono/libc
Fallback handler could not load library D:/Amplitude/ES2/Builds/_STEAMPIPE/Public/PC_Preview/ContentBuilder/Content_ES2_Public_392110/EndlessSpace2_Data/Mono/.\libc
Fallback handler could not load library D:/Amplitude/ES2/Builds/_STEAMPIPE/Public/PC_Preview/ContentBuilder/Content_ES2_Public_392110/EndlessSpace2_Data/Mono/libc
System.TypeInitializationException: An exception was thrown by the type initializer for Mono.CSharp.CSharpCodeCompiler ---> System.IO.FileNotFoundException: Windows mono path not found: D:\Amplitude\ES2\Builds\_STEAMPIPE\Public\PC_Preview\mono\mono\mini\mono.exe
at Mono.CSharp.CSharpCodeCompiler..cctor () [0x00000] in <filename unknown>:0
--- End of inner exception stack trace ---

...

NullReferenceException: Object reference not set to an instance of an object
at RenderStatisticsService.OnPreCullHook (UnityEngine.Camera camera) [0x00000] in <filename unknown>:0
at (wrapper delegate-invoke) CameraPreRenderHookHandler/OnRenderHookDelegate:invoke_void__this___Camera (UnityEngine.Camera)
at (wrapper delegate-invoke) CameraPreRenderHookHandler/OnRenderHookDelegate:invoke_void__this___Camera (UnityEngine.Camera)
at (wrapper delegate-invoke) CameraPreRenderHookHandler/OnRenderHookDelegate:invoke_void__this___Camera (UnityEngine.Camera)
at (wrapper delegate-invoke) CameraPreRenderHookHandler/OnRenderHookDelegate:invoke_void__this___Camera (UnityEngine.Camera)
at (wrapper delegate-invoke) CameraPreRenderHookHandler/OnRenderHookDelegate:invoke_void__this___Camera (UnityEngine.Camera)
at (wrapper delegate-invoke) CameraPreRenderHookHandler/OnRenderHookDelegate:invoke_void__this___Camera (UnityEngine.Camera)
at CameraPreRenderHookHandler.OnPreCull () [0x00000] in <filename unknown>:0

(Filename: Line: -1)

NullReferenceException: Object reference not set to an instance of an object
at SpaceRootsRenderer+Network.Render (.ProceduralGeometryRenderer`1 lineRenderer, .ProceduralGeometryRenderer`1 circleRenderer, .ProceduralGeometryRenderer`1 planeRenderer, .ProceduralGeometryRenderer`1 donutRenderer, .ProceduralGeometryRenderer`1 waveRenderer) [0x00000] in <filename unknown>:0
at SpaceRootsRenderer.Render (UnityEngine.Camera camera) [0x00000] in <filename unknown>:0
at (wrapper delegate-invoke) UnityEngine.Camera/CameraCallback:invoke_void__this___Camera (UnityEngine.Camera)
at UnityEngine.Camera.FireOnPreCull (UnityEngine.Camera cam) [0x00000] in <filename unknown>:0

(Filename: Line: -1)

[Hotboy]

Here's another detail from DxDiag:

---------------
Diagnostics
---------------

Windows Error Reporting:
+++ WER0 +++:
Fault bucket 129537024312, type 5
Event Name: AppHangB1
Response: Not available
Cab Id: 0

Problem signature:
P1: EndlessSpace2.exe
P2: 5.5.1.12319
P3: 59791507
P4: ad73
P5: 67246080
P6:
P7:
P8:
P9:
P10:


+++ WER1 +++:
Fault bucket , type 0
Event Name: AppHangB1
Response: Not available
Cab Id: 0

Problem signature:
P1: EndlessSpace2.exe
P2: 5.5.1.12319
P3: 59791507
P4: ad73
P5: 67246080
P6:
P7:
P8:
P9:
P10:


+++ WER2 +++:
Fault bucket 1408675190525367372, type 5
Event Name: AppHangB1
Response: Not available
Cab Id: 0

Problem signature:
P1: EndlessSpace2.exe
P2: 5.5.1.12319
P3: 59791507
P4: c33b
P5: 67246080
P6:
P7:
P8:
P9:
P10:


+++ WER3 +++:
Fault bucket , type 0
Event Name: AppHangB1
Response: Not available
Cab Id: 0

Problem signature:
P1: EndlessSpace2.exe
P2: 5.5.1.12319
P3: 59791507
P4: c33b
P5: 67246080
P6:
P7:
P8:
P9:
P10:


+++ WER4 +++:
Fault bucket 129545768074, type 5
Event Name: AppHangB1
Response: Not available
Cab Id: 0

Problem signature:
P1: EndlessSpace2.exe
P2: 5.5.1.12319
P3: 59791507
P4: 82fa
P5: 67262464
P6:
P7:
P8:
P9:
P10:


+++ WER5 +++:
Fault bucket , type 0
Event Name: AppHangB1
Response: Not available
Cab Id: 0

Problem signature:
P1: EndlessSpace2.exe
P2: 5.5.1.12319
P3: 59791507
P4: 82fa
P5: 67262464
P6:
P7:
P8:
P9:
P10:


+++ WER6 +++:
Fault bucket 1469623854956557369, type 5
Event Name: RADAR_PRE_LEAK_64
Response: Not available
Cab Id: 0

Problem signature:
P1: chrome.exe
P2: 62.0.3202.94
P3: 10.0.16299.2.0.0
P4:
P5:
P6:
P7:
P8:
P9:
P10:


+++ WER7 +++:
Fault bucket 129573100338, type 5
Event Name: AppHangB1
Response: Not available
Cab Id: 0

Problem signature:
P1: EndlessSpace2.exe
P2: 5.5.1.12319
P3: 59791507
P4: e8b2
P5: 67246080
P6:
P7:
P8:
P9:
P10:


+++ WER8 +++:
Fault bucket , type 0
Event Name: AppHangB1
Response: Not available
Cab Id: 0

Problem signature:
P1: EndlessSpace2.exe
P2: 5.5.1.12319
P3: 59791507
P4: e8b2
P5: 67246080
P6:
P7:
P8:
P9:
P10:


+++ WER9 +++:
Fault bucket 129573324301, type 5
Event Name: RADAR_PRE_LEAK_64
Response: Not available
Cab Id: 0

Problem signature:
P1: EndlessSpace2.exe
P2: 5.5.1.12319
P3: 10.0.16299.2.0.0
P4:
P5:
P6:
P7:
P8:
P9:
P10:

[Hotboy]

Here's the complete

DxDiag: https://pastebin.com/Z9RT27LA

output_log.txt: https://pastebin.com/zsu87gLp

[Hotboy]

I don't think I can send diagnostics but here are some details:

https://vgy.me/6McGZz.png
https://vgy.me/S4Pp7Z.png

[Hotboy]

The steam client reports that a file fails to validate but doesn't seem to actually fix the situation.

https://vgy.me/sTLb0j.png

[Raz3rRoo]

Hey man, have the exact same thing going on. You ever get a response or figure it out? Just a little older of graphics card so imagining your fix will solve my issue.

[nickmp1]

Same here with the added oddity that it DID work until 3 weeks ago, and I've made no changes to my system.