Cannot Start Issue - Compilation Thread

[Satoru]

Mac Mojave Issue

You will need to run the Mono installer manually

https://steamcommunity.com/app/392110/discussions/0/1733213724913686864/?#c1742226629857868943

Uninstall Razer Chroma

Having older or badly installed Razer Chroma drivers causes issues. Please either update to the latest version or uninstall Razer Chroma entirely and reboot.

Use Beta Branch

There's still some issues with Razer Chroma for some users. If uninstalling Razer Chroma doesn't resolve your issue please opt into the Razer Chroma beta branch

* Go to your LIbrary
* Right click -> Properties on "Endless Space 2"
* Click "BETAS" tab
* click arrow button beside the "Select the beta you would like to opt into:
* Select "chroma - Bug Fix for Chroma"
* Click "Close"

The game will perform an update. Please report if this fix still doesn't address your issue

http://steamcommunity.com/app/392110/discussions/0/1291816880495206994/?tscn=1516927676#c1693785669852914008

Disable Microsoft One Drive

Microsoft One Drive seems to do something ot the My Documents folder that prevents some files from being created. Please try to disable/uninsatall One Drive and see if that addresses your issue

Audio but No Video

If you can hear music but cannot see anything, its possible the game is incorrectly setting the resolution.

* Go to Start > Run > regedit.exe
* navigate to Computer\HKEY_CURRENT_USER\Software\Amplitude Studios\Endless Space 2
* Manually set these key. Make sure the DECIMAL radio button is selected
* Screenmanager Resolution Height_h2627697771 = 1080
* Screenmanager Resolution Width_h182942802 = 1920

Disable or Uninstall Bit Defender

There seems to be a rash of reports due to BitDefender silently kililng the game. If you're having an issue try disabling or uninstalling bitdefender entirely.

Go through all troubleshooting steps. Yes ALL OF THEM

Make sure you have done EVERYTHING here first before proceeding

http://steamcommunity.com/app/392110/discussions/0/350544272217377139/

FreeType6.DLL Issues

If you see a freetyp6.dll error in your output_log.txt it means your vcredist installation is corrupted.

* Go to C:\windows\system32
* Rename msvcr100.dll to something else
* Run <steam>\steamapps\common\Endless Space 2\_CommonRedist\vcredist\2010\vcredist_x64.exe
* REBOOT

This will reinstall the dll causing the conflict.

Run a FULL UPDATE on any 3rd Party Codecs

If you have a 3rd party codec pack like K-Lite or others fun a FULL update on it. An older ffmpeg.dll file can cause the game to crash.

Things to look for
* Klite Codec Pack
* VLC Player

Run a FULL WINDOWS UPDATE

Ensure you are fully 100% patched on Windows Update. Check the date that your last patch was actually installed. If this date is more than 1 month ago, then you must fix Windows Update first.

Disable videos

A subset of users seem to be having issues with the movies which causes the game to crash on the main menu

• right click->properties on Endles Space 2 in steam
  
• General tab
  
• click"set launch options"
  
• In the box put
  
  -novideo
  
  
• Click OK
  
• Start game

For all other users please post here. The developers require the following information

1) Dxidag. you can run dxdiag from Start->Run and then click "Save All Information". This will save a file to wherever you indicate

2) Diagnostics.html This will be in My Documents\Endless Space 2\Temporary Files

3) output_log.txt fie which is in \steamapps\common\Endless Space 2\EndlessSpace2_Data

Please upload all of these to any file sharing service/text upload service of your choice.

Understand that the symptom of "the game does not load" can have various multiple root causes. Some are due to AMD drivers. Others are movie related. Others are due to some prerequisites not being installed, etc. Which is why all of the above information is required to understand what your particular problem might be and how it could be solved.

Thanks for your patience

[yesasaurus]

Is this thread still active? I see same day replies in February, but nothing since then. I've also posted in the Endless Space 2 games2gether tech support forum, but if anyone can refer me to a better place to get help, I'd appreciate it.

[Frogsquadron]

This thread is only monitored by volunteer helpers. I would recommend reaching out to Sega support for assistance:
https://support.sega.co.uk/hc/en-gb/categories/115000542785-Endless-Support
Hit the "Submit a request" button at the top.

[yesasaurus]

引用自 Frogsquadron：

This thread is only monitored by volunteer helpers. I would recommend reaching out to Sega support for assistance:
https://support.sega.co.uk/hc/en-gb/categories/115000542785-Endless-Support
Hit the "Submit a request" button at the top.

Thanks, I'll do that.

[⛧]

So started the game for the first time and it crashed right away.
Went over all troubleshooting steps and no solution worked.

then I tied on launcher " -no video "command

Now the game starts fine, so what am I missing at this point that prevented game from starting, was it important, can I play like this?

[Frogsquadron]

Considering we're using an external video library to read our video files, it might be a compatibility problem with AVPro. I'd recommend updating your graphic card's drivers as a first step as they might be corrupted/incompatible for one reason or the other.

[Arplis]

I am sorry but could anyone help here. Sega support told me to come here for support but I did not get any reply to my issue. Hope someone could check the files...
Thanks,

引用自 Arplis：

Hi, Same story for me. Loading until until bar is full, music starts, when hovering the mouse can hear something happening behind but remain on loading screen.
Note that it used to work, it is not a first installation.
Tried most of the things i could find on the different forums...

Here links to the files:
https://drive.google.com/open?id=1e4uVlLsW2Ori5wSs8cnJy4dnnts_Pbba
https://drive.google.com/open?id=1bQrldADLIMt3mUVDJ1dcGe82Hb43H8vB
https://drive.google.com/open?id=1DWmMLlyO27EV5XsPZ2AoDwb1ZirKWMf0

Thanks in advance for the support.

[Satoru]

引用自 Arplis：

I am sorry but could anyone help here. Sega support told me to come here for support but I did not get any reply to my issue. Hope someone could check the files...
Thanks,

引用自 Arplis：

Hi, Same story for me. Loading until until bar is full, music starts, when hovering the mouse can hear something happening behind but remain on loading screen.
Note that it used to work, it is not a first installation.
Tried most of the things i could find on the different forums...

Here links to the files:
https://drive.google.com/open?id=1e4uVlLsW2Ori5wSs8cnJy4dnnts_Pbba
https://drive.google.com/open?id=1bQrldADLIMt3mUVDJ1dcGe82Hb43H8vB
https://drive.google.com/open?id=1DWmMLlyO27EV5XsPZ2AoDwb1ZirKWMf0

Thanks in advance for the support.

Looks like you're not forcing your Nvidia card via the Nvidia Control Panel

[Arplis]

Just force 3D settings for ES2 on High Performance Nvidia and PhysX processor set on GeForce but still the same

[Satoru]

引用自 Arplis：

Just force 3D settings for ES2 on High Performance Nvidia and PhysX processor set on GeForce but still the same

Did you force it explicitly for ES2?

Go to

steam\steamapps\common\endless space\components\directx\dxsetup.exe

Also install the latest Nvidia driers are well

[Arplis]

引用自 Satoru：

引用自 Arplis：

Just force 3D settings for ES2 on High Performance Nvidia and PhysX processor set on GeForce but still the same

Did you force it explicitly for ES2?

Go to

steam\steamapps\common\endless space\components\directx\dxsetup.exe

Also install the latest Nvidia driers are well

Thanks.
Updated driver to latest from NVidia
Run dxsetup.exe from: steam\steamapps\common\Endless Space 2\_common redist\directx\June 2010\DXSETUP.exe
I could not find other places linked with ES2 for running dxsetup.
No specific action about forcing anything for ES2.

Issue remains.

[Satoru]

引用自 Arplis：

引用自 Satoru：

Did you force it explicitly for ES2?

Go to

steam\steamapps\common\endless space\components\directx\dxsetup.exe

Also install the latest Nvidia driers are well

Thanks.
Updated driver to latest from NVidia
Run dxsetup.exe from: steam\steamapps\common\Endless Space 2\_common redist\directx\June 2010\DXSETUP.exe
I could not find other places linked with ES2 for running dxsetup.
No specific action about forcing anything for ES2.

Issue remains.

your issue is a directx problem which means its a driver issue of some kind. I would do a clean uninstlall of the Nvidia drivesr

[Groo the one]

I had trouble past latest Windows 10 update (build 1803) on my Laptop, only. First it did prevent me from using Mozilla Firefox. It was optically freezing. I could enter text (google start screen), but it wasn't displayed. When minimizing to taskbar and reopening, I could see the written text.

By starting Endless Legend or Endless Space 2, I got that sound in background, but no screeen issue. Endless screen was minimized to a really small rectangular grey box with the name of the game to the top left. Nothing happened when clicking that box.

Past rolling back to a previous Windows 10 version, it was fixed. Note, it happened on my Laptop, only. Other pc was working like expected.

[Arplis]

引用自 Satoru：

引用自 Arplis：

Thanks.
Updated driver to latest from NVidia
Run dxsetup.exe from: steam\steamapps\common\Endless Space 2\_common redist\directx\June 2010\DXSETUP.exe
I could not find other places linked with ES2 for running dxsetup.
No specific action about forcing anything for ES2.

Issue remains.

your issue is a directx problem which means its a driver issue of some kind. I would do a clean uninstlall of the Nvidia drivesr

Thanks again.
Performed clean uninstall using DDU, reinstall latest Nvidia driver,
Still cannot start the game...

[Satoru]

引用自 Arplis：

引用自 Satoru：

your issue is a directx problem which means its a driver issue of some kind. I would do a clean uninstlall of the Nvidia drivesr

Thanks again.
Performed clean uninstall using DDU, reinstall latest Nvidia driver,
Still cannot start the game...

Those d3d errors really point to some kind of driver problem. Try updating your intel drivers from www.intel.com

[themartian3]

I'm stuck at loading screen. Whatever, I tried all fix on this thread.
Please help
output log : https://ufile.io/gupk7
diagnostic : https://ufile.io/so6h8