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how would i check that, just call them?
No, they wont tell you a thing. The best way i found out, was using WTFast because they have a comparison chart between your normal internet and the connection you make through WTFast's servers to the XIV servers. Check there to see if its any different. Pingzapper is also worth a try in case it does turn out that you're being throttled.
I live in the states and my internet is Blazing fast, but i cant seem to play FFXIV without a VPN service thanks to Time Warner Cable.