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warmy bear has FINAL FANTASY XIV Online

Feb 18, 2015 @ 2:15am

Constant password reset problems...

So I resubbed at the start of the month and every 2-3 days I try to log on and I get the "Due to changes in connection settings..." etc message that resets my password. The thing is there have been no significant changes etc and there is no suspicious access to my account, it's just me trying to use my account.

It's happened five or six times since i resubbed and while it's not a major problem, since resetting the password takes a minute or two, it is annoying as hell when you just want to get on with it and the service causes this problem.

Anyone else have this issue?
I have opened a ticket with SE's support team to try and see what's up.

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Showing 1-10 of 10 comments

Asphe Feb 18, 2015 @ 2:34am

The IP address you're connecting from keeps changing. Typical of most household internet connections.

Just use the OTP and this should stop happening. I'm sure they aren't doing this to pester you into using the OTP. Very, totally, extremely sure.

AriDen

Feb 18, 2015 @ 3:18am

i have the same problem due to Dinamic IP, Solved

Jake

Feb 19, 2015 @ 10:54am

You can download some Square Enix Security Token app on your phone, check it out. it's good.

BloodravenD has FINAL FANTASY XIV Online

Feb 19, 2015 @ 5:33pm

Originally posted by wizard of cat:
You can download some Square Enix Security Token app on your phone, check it out. it's good.

That just adds another layer of security, it wouldn't solve his/her problem which is that he/she is constantly getting a new ip address, and it's making the servers think someone is trying to gain access to his/her account. What he/she should do is make the IP static, so it doesn't keep doing this, but that's only if he/she has access to change router settings.

Jake

Feb 20, 2015 @ 11:00am

I had that IP address problem, you put in the OTP is sends you, and it bypasses the IP problem.

warmy bear has FINAL FANTASY XIV Online

Feb 20, 2015 @ 11:48am

Well thanks for the ideas. I might download the OTP app because hey, an extra layer of security can't hurt...right? :P Anyway I have BT Infinity and I checked and...apparently they don't support static IPs? Seems weird as hell. I checked on the router settings etc and couldn't see anything about how to set one.

Asphe Feb 20, 2015 @ 3:30pm

The One Time Password basically is what's called 'two factor authentication'.

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If your IP address keeps changing, SE will assume that you are a) have a dynamic IP address (like most consumers) or b) some hacker is trying to guess your account password.

Of course it's b) some hacker is trying to get into your account!

Unless of course, you're using the OTP. It's very, very difficult to duplicate the somewhat random 6 digit that the OTP uses. It changes every few minutes and is unique to your particular OTP device. So IF you use the OTP... SE will assume that it's always a) because only the NSA has access to your OTP device.

Note that actually getting a fixed IP does not stop SE from assuming you're actually a hacker. You just get asked to verify your bona fides less often. Typically once during the first week, then another time the next month then again every few months or so. Use an OTP and you never get asked even once.

PS BT does do fixed IP addresses, for commercial users (i.e. pay a lot more for the same thing). SInce you have Infinity, you're on fibre and the 'business' version costs a few quid more (i.e. 18 for unlimited with Infinity? It's 32/40 for the business version - fixed IP/etc) - Is BT still using that stupid '99.99%' reliable tag? 99.99% = We lose 1 KB out of every 1MB you download/upload.