Installing FFXIV on new PC

[jrbell356]

i recently dl'd FFXIV onto a new PC (old one is dead so cannot retrieve from it). I have pd for registered my DT expansion. When I down loaded it, it only did up to EW. Could not figure out wtf is going on. Both reg, codes were registered on at the Mog Station also. SE has confirmed them to my account. When I logged into the game I could not play - "in order to play this character you need to dl DT" I am now trying a re-install. Any suggestions?

[FreshMint]

Did your pc die during the early access period? You might've been still on early access and have to register the expansion itself.

[jrbell356]

not sure exactly what day it died, but both codes show up as registered. it was after the July 5 kick off of DT

[jrbell356]

Just got message on screen" (30437) unable to complete version update"

[Sunny]

if you are showing Dawntrail on Mogstation and getting an error from the game saying you don't have it, contact support

if you do not see Dawntrail with a checkmark on Mogstation but it will not allow you to add the key because somebody already used it, contact support

there's no work arounds or fixes for this that players have the capacity to help you with, you need to contact support

[GeminiEclipse]

Maybe try checking the "manage dlc" button on Steam. See if there's something really weird there? Restart steam or restart computer are always silly things to try, but sometimes they do actually work.

[Kitty]

You can try logging in and on the Character select menu, right-click your character and select either World Visit or DC Travel, it should allow you to do either, and both will reset the character to its default starting city aetheryte.

This usually works for people who logged out in a Dawntrail area prior to Early Access finishing, locking the character from use until the registration code has been activated.

It sounds like you registered the CD key, but the game is slow to update the status.

Turn off OneDrive it is probably messing with the update folder as it manages the Documents > My Games.