Cant make a character

[Lazaristec]

This is dumb. I can't even join a server to see if I will like the game enough to buy it. Restricting it to make people "have to purchase" is wrong when you have the ability to download and play for free. Instead of the too many people, how about upgrade your servers to handle that. I am sure you make enough to do it.

[VaryNia]

You likely chose a world that is currently congested. Nobody can create a character on those, not even paying players.

Choose a different world/data center. The first can be done in the last step of character creation. The latter can only be done in the main menu.

If you have any issues, feel free to contact me.

[Kitty]

Free Trial players are limited to when they can login during congestion.

Try in the off hours like 3 hours from now, but even if you manage to create a character, you will have to wait at the back of the login queue as subscribers are given priority to login.

This will change back to normal in a few weeks, then you should have no trouble logging in whenever you like. The cause is the newest DLC released, everyone is spamming the new MSQ and whatnot.

[hagare]

yawn

[Moonwitch]

Originally posted by VaryNia:

You likely chose a world that is currently congested. Nobody can create a character on those, not even paying players.

Choose a different world/data center. The first can be done in the last step of character creation. The latter can only be done in the main menu.

If you have any issues, feel free to contact me.

Originally posted by Kitty:

Free Trial players are limited to when they can login during congestion.

Try in the off hours like 3 hours from now, but even if you manage to create a character, you will have to wait at the back of the login queue as subscribers are given priority to login.

This will change back to normal in a few weeks, then you should have no trouble logging in whenever you like. The cause is the newest DLC released, everyone is spamming the new MSQ and whatnot.

These two posts are the correct answers. Congested servers are locked for everyone still, and free trial players are limited with logging on during prime time. We don't want a repeat of Endwalkers launch where servers were so congested and queues were so long they had to halt sales of the game.

[SighlyntMike]

I feel your pain. For a new person, they may not know how\where to change data centers. I tried two and was able to create a character on the third one I tried. What's also seemingly dumb is that you can't tell if all of your worlds are restricted until AFTER going through character creation lol. Not a greatly intuitive system. I get not wanting to make new Worlds they'll just have to merge later when the hub-bub dies down, but basically turning people away at the door also doesn't seem like a sound business model. Maybe there is no good answer.

[$CRWD]

Originally posted by SighlyntMike:

I feel your pain. For a new person, they may not know how\where to change data centers. I tried two and was able to create a character on the third one I tried. What's also seemingly dumb is that you can't tell if all of your worlds are restricted until AFTER going through character creation lol. Not a greatly intuitive system. I get not wanting to make new Worlds they'll just have to merge later when the hub-bub dies down, but basically turning people away at the door also doesn't seem like a sound business model. Maybe there is no good answer.

The good answer is just revisiting the login UI with cross-platform and new user accessibility in mind. It's dated, as you say, and it would certainly not require much effort to fix.

[Verdinho]

Just the fact that you have to do all this mumbo jumbo just to start to play is messed up by itself, like ???

[Sunny]

Originally posted by Pietro:

The good answer is just revisiting the login UI with cross-platform and new user accessibility in mind. It's dated, as you say, and it would certainly not require much effort to fix.

It would just move the pain point to folks having invested more time and energy (and thus resulting in them being yet more angry). The systems in this game are dated. If you haven't been playing MMOs for a while, you're not going to figure out the retainer system (for example) intuitively. Or the gearing system. Or--

There's a lot, and it's all ancient. If they fix the login process, people aren't going to get filtered that are going to run into the *even worse* systems and be even more unhappy.

Login system/process/nonsense sort of provides a really, really good idea of what you're going to have to put up with to play the game. Fixing it might be doing people a disservice. ^^

[$CRWD]

Originally posted by Sunny:

Originally posted by Pietro:

The good answer is just revisiting the login UI with cross-platform and new user accessibility in mind. It's dated, as you say, and it would certainly not require much effort to fix.

It would just move the pain point to folks having invested more time and energy (and thus resulting in them being yet more angry). The systems in this game are dated. If you haven't been playing MMOs for a while, you're not going to figure out the retainer system (for example) intuitively. Or the gearing system. Or--

There's a lot, and it's all ancient. If they fix the login process, people aren't going to get filtered that are going to run into the *even worse* systems and be even more unhappy.

Login system/process/nonsense sort of provides a really, really good idea of what you're going to have to put up with to play the game. Fixing it might be doing people a disservice. ^^

That's actually very true. There's a lot past the UI screen that's convoluted, but hey, you want to at least ensure most people allowed to play, from all walks of life, can make it past Character Creation, LOL.

[Sunny]

Originally posted by Pietro:

That's actually very true. There's a lot past the UI screen that's convoluted, but hey, you want to at least ensure most people allowed to play, from all walks of life, can make it past Character Creation, LOL.

Noooooooooooooo. Sunk cost fallacy. You want as little time as possible invested before they bail, or they get caught in that and then you have people SCREAMING over inventory space and somebody told them they could be two jobs BUT THEY LIED and-and--- lolsob.

The Great Login Filter is Working As Intended imnsho.

It's not filtering people who don't know. People who don't know *ask*, get helped, and get in. It's filtering people who don't know and are ANGRY about it.

[Movace]

I want new players, but don't have the capacity. This will never work.