Game keep crashing on me every 3 minutes in world!

[Queue]

Anybody has the same issue or is it just me??
running on Windows 11

An unexpected error has occured. Exiting FINAL FANTASY XIV.

ntdll + 3A5EA
AcLayers.DLL+F406
d3d11.dll+3235C
d3d11.dll+3107F
d3d11.dll+31E16
d3d11.dll+32315
d3d11.dll+36BF5
d3d11.dll+BD32

[MOSLEY]

It's just you. What are your system specs?

[Krystal]

Originally posted by Queue:

Anybody has the same issue or is it just me??
running on Windows 11

An unexpected error has occured. Exiting FINAL FANTASY XIV.

ntdll + 3A5EA
AcLayers.DLL+F406
d3d11.dll+3235C
d3d11.dll+3107F
d3d11.dll+31E16
d3d11.dll+32315
d3d11.dll+36BF5
d3d11.dll+BD32

You running graphical mods? That error is common when you run those and they conflict with something. If you are, perform a start over on your mod program and try to figure out which mod is causing the issues, if not, then I'm stumped.

[majere1222]

i dont run any graphical mods and i have been having issues staying connected along with (just based on the numbers in queue trying to get back in) so many others in my server. Not entirely sure what is going on right now. Maybe square is prepping all the stuff for the update tonight and its causing huge connection issues.

[Zeithri]

Seems like something is broken for you.

Restart your computer
Update your graphics card
Restart your computer again

Still failing

Steam > Verify Game files

Best I can do.

[Darrick2theend]

There's a known DDoS attack going on
https://na.finalfantasyxiv.com/lodestone/news/detail/bdf23a5692dea624fbb355bc220248de7dec4ad8

[Notrel]

Originally posted by majere1222:

i dont run any graphical mods and i have been having issues staying connected along with (just based on the numbers in queue trying to get back in) so many others in my server. Not entirely sure what is going on right now. Maybe square is prepping all the stuff for the update tonight and its causing huge connection issues.

Yeah, DDoS attack is causing the repeated disconnects, but it shouldn't have made you crash to desktop so there's something else going on with you.
Maybe try deleting and reinstalling the game files (not just the launcher) while we wait for the DDoS to stop?

[Queue]

I think Ive managed to fix it.
I've tried:
• reinstalling the game
• downloading dx9 on windows website
• force dx9 on launch settings
• verify files on steam says "the game has its own client". (So that don't work)
• changed the nvidia options on nvidia control panel
• CMD scans
• disable firewall
• remove steam_api.dll in boot game files

What I think fixed it was:
• Disable rendering of objects when not visible. (Occlusion Culling). -in game graphics settings-
• Use low-detail models on distant objects. (LOD)
• remove steam_api.dll in boot game files.

DDos attack I just noticed login in today.

[Queue]

Originally posted by MOSLEY:

It's just you. What are your system specs?

System specs:
Gigabyte 3080ti
Ryzen 7 5800X
(2x8gb) 16gb RAM DDR4
Running it on crucial SSD storage.

i know for sure it's not hardware issue.

[Queue]

Originally posted by deathsia:

Originally posted by Queue:

Anybody has the same issue or is it just me??
running on Windows 11

An unexpected error has occured. Exiting FINAL FANTASY XIV.

ntdll + 3A5EA
AcLayers.DLL+F406
d3d11.dll+3235C
d3d11.dll+3107F
d3d11.dll+31E16
d3d11.dll+32315
d3d11.dll+36BF5
d3d11.dll+BD32

You running graphical mods? That error is common when you run those and they conflict with something. If you are, perform a start over on your mod program and try to figure out which mod is causing the issues, if not, then I'm stumped.

I don't have mods installed at the moment.

[majere1222]

Originally posted by Notrel:

Originally posted by majere1222:

i dont run any graphical mods and i have been having issues staying connected along with (just based on the numbers in queue trying to get back in) so many others in my server. Not entirely sure what is going on right now. Maybe square is prepping all the stuff for the update tonight and its causing huge connection issues.

Yeah, DDoS attack is causing the repeated disconnects, but it shouldn't have made you crash to desktop so there's something else going on with you.
Maybe try deleting and reinstalling the game files (not just the launcher) while we wait for the DDoS to stop?

only time i ever crashed to desktop was during attempted log in when it wouldnt connect to data center after hitting the start button. otherwise it just kicks me back out to the title screen to attempt a log in again. probably best to just take the day off from playing.

[AH-1 Cobra]

Originally posted by Queue:

Originally posted by MOSLEY:

It's just you. What are your system specs?

System specs:
Gigabyte 3080ti
Ryzen 7 5800X
(2x8gb) 16gb RAM DDR4
Running it on crucial SSD storage.

i know for sure it's not hardware issue.

I got a similar PC to yours, and what caused my crashes was the game didn't like the GPU undervolt settings I was using.

This game is extremely sensitive to CPU and GPU adjustments, whether they be overclocks or under volts. If you have software that pushes your CPU or GPU above stock frequencies (including motherboard features) you might want to consider disabling those.

[Queue]

Originally posted by AH-1 Cobra:

Originally posted by Queue:

System specs:
Gigabyte 3080ti
Ryzen 7 5800X
(2x8gb) 16gb RAM DDR4
Running it on crucial SSD storage.

i know for sure it's not hardware issue.

I got a similar PC to yours, and what caused my crashes was the game didn't like the GPU undervolt settings I was using.

This game is extremely sensitive to CPU and GPU adjustments, whether they be overclocks or under volts. If you have software that pushes your CPU or GPU above stock frequencies (including motherboard features) you might want to consider disabling those.

I had enable secure boot on the motherboard settings to play Valorant. I think changing it back to default helped

[DoomBfg2k]

man i had the same issue random DX11 errors crashing the game => for sure this is due to :
1) you overklocking your GPU => solution : rollback to defaut GPU / GPU memory settings
2) bad CPU overcloking can also affect your system stability (and u can say why this only happens in games ? caus games are using 100% of some cpu cores, and oc instability os more likely to appear when one / many cores are at full usage ...)
3) you installed a buggy addon for ffxiv (i dont go on more details for this one) just disable any installed addon

so my advice :
1) rollback any CPU / CPU OC
2) reinstall your GPU drivers (on the fly hangouts can cause GPU driver corruption)
3) check game files for corruption / repair

and if you havent done any OC it can be a sign of a GPU hardware issue (yes GPUs can have issues with time)

[Queue]

FIXED!
Installed the game on the C: drive solved the issue. Had it installed on the SSD and FF14 did not like it.

My theory is the game relies on d3d11_43.dll extension on the C: drive. If you download the game on an external drive or SSD it has trouble locating the d3d11_43.dll extension.

Thank you all, for the help and much appreciated the effort

[Notrel]

Originally posted by Queue:

FIXED!
Installed the game on the C: drive solved the issue. Had it installed on the SSD and FF14 did not like it.

My theory is the game relies on d3d11_43.dll extension on the C: drive. If you download the game on an external drive or SSD it has trouble locating the d3d11_43.dll extension.

Thank you all, for the help and much appreciated the effort :drinkboxmummy:

Haven't had any issues with it being installed on the M.2 drive so far, (boot drive is a different SSD) but glad you got the issue resolved!
You might want to get your boot drive swapped to an SSD for 7.0 though if this is indeed the issue, it has been specifically stated that HDDs will severely impact performance with the new update.