I can't renew my subscription

[Sh4d0w7 ッ]

Hello, I went to the Mog Station website yesterday to pay the monthly fee and when I click on any of the payment methods I am redirected to a Square Enix page asking me to update the zip code addresses, etc. But a while ago I saw that I made an account saying that I was from the United States because as far as I remember there was no Brazil option (which is where I'm from) so I put some of the information in the case that my state was New York because There were no Brazilian states options. And last year was when I paid my first monthly fee, it worked, but after a while I canceled it and now that I'm trying to pay again, it's not working anymore (I play on Steam)
I've tried to enter all the information such as address and American zip code but it still doesn't work, always saying The address is invalid

if anyone can
help me pls
(sorry for my English )

[BToastyBro]

I would suggest just opening a support ticket via their website and copy what you just stated. They are the best resources for these things after all, and usually reply within 24 hours

[Sh4d0w7 ッ]

Originally posted by BToastyBro:

I would suggest just opening a support ticket via their website and copy what you just stated. They are the best resources for these things after all, and usually reply within 24 hours

I already sent it yesterday explaining everything to them but they responded telling me to update the address on my account but I can't because I can't change the country (to Brazil) and I tried to put another random address to see and it still doesn't work

[FreshMint]

Originally posted by Sh4d0w7 ッ:

I already sent it yesterday explaining everything to them but they responded telling me to update the address on my account but I can't because I can't change the country (to Brazil)

Might be worth letting them know that as well if you haven't yet.
Lots of people seem to be having similiar issues so pressing support about it helps bring it to light to SQEX.

[Sh4d0w7 ッ]

Originally posted by FreshMint:

Originally posted by Sh4d0w7 ッ:

I already sent it yesterday explaining everything to them but they responded telling me to update the address on my account but I can't because I can't change the country (to Brazil)

Might be worth letting them know that as well if you haven't yet.
Lots of people seem to be having similiar issues so pressing support about it helps bring it to light to SQEX.

I saw that they said they did something this week at the mog station and I also saw that there are several people with different problems such as their card not working, not being able to pay, I will try to send it to their support one more time today to see if they are fixing anything and when will it end

[Kitty]

The payment processor has been updated and now requires an address that is valid.

For Brazil, you can only select "the americas" and this does not include South American addresses, an oversight no doubt.
The only thing you can do, is input as much of your real address as you can, then for the State, you will need to input a real American combo of State and Zip code that match.
For example, in the State and Zip code, try California with the zip 90210.

I don't know if this will work anymore with the updated payment processor, but you have no choice so...

If it wont work, put it in anyway and use Steam Payment, I believe it only is an issue if directly using SE MogStation credit/debit card processors.

If you can't progress through the MogStation Steam Payment options for some reason, you can try PayPal as it doesn't use SE's junk, or buy a digital Game Time card for your accounts region.

But anyway, you cannot enter non-North America addresses.

The last option is to use a known address in America, a full address if the account system demands it, just use one found on google, even googles HQ, whatever works, IF, nothing SE suggests you to do, works.

[76561199585235896]

Originally posted by Sh4d0w7 ッ:

Hello, I went to the Mog Station website yesterday to pay the monthly fee and when I click on any of the payment methods I am redirected to a Square Enix page asking me to update the zip code addresses, etc. But a while ago I saw that I made an account saying that I was from the United States because as far as I remember there was no Brazil option (which is where I'm from) so I put some of the information in the case that my state was New York because There were no Brazilian states options. And last year was when I paid my first monthly fee, it worked, but after a while I canceled it and now that I'm trying to pay again, it's not working anymore (I play on Steam)
I've tried to enter all the information such as address and American zip code but it still doesn't work, always saying The address is invalid

if anyone can
help me pls
(sorry for my English )

{LINK REMOVED}https://na.finalfantasyxiv.com/lodestone/news/detail/064c9478a48863f5f974618e91b7c6a9a5ac97f6
"the change to the payment processor used for purchases on the FINAL FANTASY XIV: Mog Station, FINAL FANTASY XIV Online Store and Square Enix Account Management sites is scheduled to be implemented on April 23, 2024. This should not have an impact on most purchases, but we want to share some information to help make the transition as smooth as possible.

After April 23, 2024, we will be confirming the address for the account for payment security purposes. You can confirm and update your registered address by logging into the Square Enix Account Management System and accessing the “Account Information” section from the "Account" menu.

[hagare]

Originally posted by Kitty:

The payment processor has been updated and now requires an address that is valid.

aka goodbye players not part of EU/NA/JPN.

[Guranji]

Originally posted by hagare:

Originally posted by Kitty:

The payment processor has been updated and now requires an address that is valid.

aka goodbye players not part of EU/NA/JPN.

Not even. I'm in Canada and I'm cooked. They need to expand their payment processor to more than 5 countries, it's stupid.

Anyway, until then, for anyone struggling with this, just enter this address:

20500 - 1600
United States
District of Columbia
Washington
1600 Pennsylvania Avenue NW

Congratulations, you now live in the White House according to Mogstation.

[hagare]

Originally posted by Guranji:

Originally posted by hagare:

aka goodbye players not part of EU/NA/JPN.

Not even. I'm in Canada and I'm cooked. They need to expand their payment processor to more than 5 countries, it's stupid.

Anyway, until then, for anyone struggling with this, just enter this address:

20500 - 1600
United States
District of Columbia
Washington
1600 Pennsylvania Avenue NW

Congratulations, you now live in the White House according to Mogstation.

wait...... is canada not counted as part of NA?
Because Singapore is. xD

[Rani]

Can i use a fake address or it's illegal?

[Kitty]

If you can't use your own address because it doesn't allow, then you have no choice.

[SynC[+]]

Originally posted by Nyanko ฅ(≈>ܫ<≈)♥:

Can i use a fake address or it's illegal?

You can use a fake address if you are in a region not identified by square enix (example: south east asia) but do expect to encounter some payment issues as of this post as their recently changed payment processor now rejects VISA debit cards that are not of the same region as the fake address you claim to be from.

Basically, just wait a couple of days/weeks for the result of their "investigations" to be on the safe side. If not you can just use credit cards or the paypal-crysta method (which can be a pain) if you want to proceed.

Originally posted by hagare:

Originally posted by Guranji:

Not even. I'm in Canada and I'm cooked. They need to expand their payment processor to more than 5 countries, it's stupid.

Anyway, until then, for anyone struggling with this, just enter this address:

20500 - 1600
United States
District of Columbia
Washington
1600 Pennsylvania Avenue NW

Congratulations, you now live in the White House according to Mogstation.

wait...... is canada not counted as part of NA?
Because Singapore is. xD

Singapore is in a very weird spot in the sense that all western based gaming companies outright remove ONLY singapore from their SEA region list and place them under North America (NA) WHILE people from NA thinks Singapore is part of China

[Aya]

Originally posted by Guranji:

Originally posted by hagare:

aka goodbye players not part of EU/NA/JPN.

Not even. I'm in Canada and I'm cooked. They need to expand their payment processor to more than 5 countries, it's stupid.

Anyway, until then, for anyone struggling with this, just enter this address:

20500 - 1600
United States
District of Columbia
Washington
1600 Pennsylvania Avenue NW

Congratulations, you now live in the White House according to Mogstation.

THIS WORKED LMAOO
I actually used a non US card which worked, thankfully and surprisingly.

[Kitty]

The payment method doesn't need to match the account region, you can use a Japanese credit card, in Paris, on an NA account.

All you need to do is enter in ANY address that is in the same region as the account, once you get passed that, you're set.

[Sunny]

If all else fails, folks:

https://www.amazon.com/Final-Fantasy-XIV-Online-Time/dp/B00O15486W/

You can use the add game time code button with that instead.