Wrong country on square enix account

[Daniyyell]

I played the free trial for 150 hours, got as far as the stormblood expansion, then bought the game and registered everything correctly on my square enix account. My steam account is in Brazil (I live in Brazil and received the NA game key), I even bought the game through it and paid in my currency (BRL), I know the region is correct because it's in the Americas. When I entered the site to pay for the subscription, through steam payment, it says I'm from the United States and asks for my address, ZIP code, etc. My question is, if I fill in a “fake” address, will I pay in US currency or will I pay for my steam and in my currency?

Note: I've already sent a ticket to Square Enix (I just wanted to know if anyone else has been through this too, I created this account just in case I had to play it all over again). I'm in the right region, but my country on the SE website is wrong. Example: I'm from Canada and I bought the game in NA (correct region), but on the SE website, my country is United States.

[hagare]

payment curency depends on the game region you bought.
if you bought it through steam, I'm sure you can use steam wallet.
If not, you can buy time cards, use CC to sub from mogstation
Use crysta(SE's currency)

[Daniyyell]

Originally posted by hagare:

payment curency depends on the game region you bought.
if you bought it through steam, I'm sure you can use steam wallet.
If not, you can buy time cards, use CC to sub from mogstation
Use crysta(SE's currency)

But in order to pay on the steam wallet, I need to fill in the address, ZIP code, street, etc. Do I put in a “fake” address?

[hagare]

funnily enough, even though it's against TOS.
If you play from any region not officially recognized by SE, yes.
Which is why those places usually don't/can't buy the game from steam and have the windows edition instead.
Steam brazil shouldn't even have the game to buy.

[Daniyyell]

Well, the game is available to buy in my region on the steam store, and Square Enix automatically puts “The Americas” on its website for players from Brazil, Argentina, Peru, etc.

[hagare]

huh. So you can buy it in steam.
But you can't put in your real address.
why do you make things weird SE

[Kitty]

I don't know what you are getting stuck on, but if you bought the game here on Steam (it says you don't own it) then all you needed to do is link your SE account to your Steam and then login to the MogStation and select "Steam Payment", follow the instructions, when it asks you to login to your Steam account you should see your SE ID and the currency displayed on the screen, which should be set to Brazil and you should have the correct price listed.

Where is it asking you for an address?

The Americas is the correct region for your SE account.
But even so, on Steam, it'll charge you in Brazil currency and at a different, and if I read correctly, lower than US dollar amount.

You may need to select on the MogStation, "Auto-Renew" to gain access to the Brazil currency and discount (I read it was changed for Russia and Brazil).

[Daniyyell]

Originally posted by Kitty:

I don't know what you are getting stuck on, but if you bought the game here on Steam (it says you don't own it) then all you needed to do is link your SE account to your Steam and then login to the MogStation and select "Steam Payment", follow the instructions, when it asks you to login to your Steam account you should see your SE ID and the currency displayed on the screen, which should be set to Brazil and you should have the correct price listed.

Where is it asking you for an address?

The Americas is the correct region for your SE account.
But even so, on Steam, it'll charge you in Brazil currency and at a different, and if I read correctly, lower than US dollar amount.

You may need to select on the MogStation, "Auto-Renew" to gain access to the Brazil currency and discount (I read it was changed for Russia and Brazil).

Correct, but in my SE account information it says that I'm from the United States, and when I try to pay by steam payment it opens a screen to “confirm” my location asking for address, ZIP code, etc, so that I can continue with the payment. I created another account to test this and always before paying you have to confirm the address with the street, state, etc. to then proceed with the payment. I don't mind putting in any US address (even if I don't live there), but my fear is that I'll be charged in the local currency. I don't think I will be, since if the payment is made through steam and I bought the game there, it will direct me to my local store. I was wondering if it's a problem if I lie about the address I put in?

[Kitty]

Have you not added a credit or debit card directly to your Steam account and saved it?

You shouldn't be asked to confirm anything but the payment it self.

I know from experience that having the NA version from SE (not steam) and using the MogStation to pay directly for the subscription, I only once had to input an address, I just used California as the state, put in my real city, and then put 90210 for the zip code, it worked fine, their payment processor doesn't check to match addresses and card regions.

Which Steam Payment option are you trying to use, Auto-Renew or One Time Payment. as I mentioned above, both options have different end results, have you tried the other option out of the two?

I should mention, if you are talking about the address on the MogStation, just use a fake combo for the State and Zip like I did, California 90210, put as much of your real address in as you can, it doesn't matter on SE's site, it is not checked, but I would write what you put on the form down to remember, you may need that info later if you forget your login details.

[Daniyyell]

Originally posted by Kitty:

Have you not added a credit or debit card directly to your Steam account and saved it?

You shouldn't be asked to confirm anything but the payment it self.

I know from experience that having the NA version from SE (not steam) and using the MogStation to pay directly for the subscription, I only once had to input an address, I just used California as the state, put in my real city, and then put 90210 for the zip code, it worked fine, their payment processor doesn't check to match addresses and card regions.

Which Steam Payment option are you trying to use, Auto-Renew or One Time Payment. as I mentioned above, both options have different end results, have you tried the other option out of the two?

I should mention, if you are talking about the address on the MogStation, just use a fake combo for the State and Zip like I did, California 90210, put as much of your real address in as you can, it doesn't matter on SE's site, it is not checked, but I would write what you put on the form down to remember, you may need that info later if you forget your login details.

I haven't gotten to the Auto-Renew or One Time Payment part yet, it can confirm the address before that, just like you did, Zip and state, and then go on to the Auto-Renew or One Time Payment option. My problem was that if I lied about my US address, I might have a problem making my payment on steam. As I mentioned before, I live in Brazil, and on the site my country is the United States, so I thought that if I lied even more about the location of my address, there could be a problem, but the main thing is if I change the currency in which I pay the monthly fee for the game (instead of BRL, it's US$).

[hagare]

Originally posted by Daniyyell:

Originally posted by Kitty:

Have you not added a credit or debit card directly to your Steam account and saved it?

You shouldn't be asked to confirm anything but the payment it self.

I know from experience that having the NA version from SE (not steam) and using the MogStation to pay directly for the subscription, I only once had to input an address, I just used California as the state, put in my real city, and then put 90210 for the zip code, it worked fine, their payment processor doesn't check to match addresses and card regions.

Which Steam Payment option are you trying to use, Auto-Renew or One Time Payment. as I mentioned above, both options have different end results, have you tried the other option out of the two?

I should mention, if you are talking about the address on the MogStation, just use a fake combo for the State and Zip like I did, California 90210, put as much of your real address in as you can, it doesn't matter on SE's site, it is not checked, but I would write what you put on the form down to remember, you may need that info later if you forget your login details.

I haven't gotten to the Auto-Renew or One Time Payment part yet, it can confirm the address before that, just like you did, Zip and state, and then go on to the Auto-Renew or One Time Payment option. My problem was that if I lied about my US address, I might have a problem making my payment on steam. As I mentioned before, I live in Brazil, and on the site my country is the United States, so I thought that if I lied even more about the location of my address, there could be a problem, but the main thing is if I change the currency in which I pay the monthly fee for the game (instead of BRL, it's US$).

honestly, my address is also fake since I live in SEA.
And I pay sub with a card from SEA. So you should be fine

[Daniyyell]

Originally posted by hagare:

Originally posted by Daniyyell:

I haven't gotten to the Auto-Renew or One Time Payment part yet, it can confirm the address before that, just like you did, Zip and state, and then go on to the Auto-Renew or One Time Payment option. My problem was that if I lied about my US address, I might have a problem making my payment on steam. As I mentioned before, I live in Brazil, and on the site my country is the United States, so I thought that if I lied even more about the location of my address, there could be a problem, but the main thing is if I change the currency in which I pay the monthly fee for the game (instead of BRL, it's US$).

honestly, my address is also fake since I live in SEA.
And I pay sub with a card from SEA. So you should be fine

The problem isn't paying with my local card, because I have an international card, it's the currency conversion.
Example: The US monthly fee is 12 dollars and converting it to the Brazilian real (Brazilian currency) is more or less 61 reais.
So if I pay the monthly fee and have this conversion it will be very expensive, my friend who plays pays 28 reais (5.46 dollars) it's a very big difference and I can't afford these monthly costs.

[hagare]

Originally posted by Daniyyell:

Originally posted by hagare:

honestly, my address is also fake since I live in SEA.
And I pay sub with a card from SEA. So you should be fine

The problem isn't paying with my local card, because I have an international card, it's the currency conversion.
Example: The US monthly fee is 12 dollars and converting it to the Brazilian real (Brazilian currency) is more or less 61 reais.
So if I pay the monthly fee and have this conversion it will be very expensive, my friend who plays pays 28 reais (5.46 dollars) it's a very big difference and I can't afford these monthly costs.

then I suggest asking your friend how they're paying that cheap.

[Daniyyell]

Thanks guys for everything, I lied in the whole address and managed to get through to payment and I managed to change the currency region to my locality, now I can pay the monthly fee, thanks for your patience and understanding

[Sh4d0w7 ッ]

Hello Daniyyell, I'm Brazilian and I'm having exactly the same problem now, and I also put it as if I were from the USA and now after clicking on steam payment it goes to a place that tells me to update my address details etc. And if you could tell me how you put the zip code and other things, it doesn't have to be the same as what you put, I would be very grateful (strange as I already paid a monthly fee before for Steam and now I can't renew it)

[Vitt]

As far as I'm aware, if you're paying through steam, only your steam account's address will matter for the price of the sub. If you put a US address on SE's website it won't matter since you already pay full price for it in there anyway.