password is invalid?

[Nerd Gamer Buddy]

ok so im doing my username correct and redid my password but its not letting me redo it. old password isnt working either. i think that i need to pay but i cant get in to pay or play the game. plz help!

[Scarla8888]

You aren’t putting it in the OTP by mistake? If you haven’t set that up leave it blank.

[Nerd Gamer Buddy]

Originally posted by Scarla8888:

You aren’t putting it in the OTP by mistake? If you haven’t set that up leave it blank.

i only did the password that i reset and yeah im leaving it blank

[GeminiEclipse]

Payment would be done through mogstation.

[Scarla8888]

Originally posted by Nerd Gamer Buddy:

Originally posted by Scarla8888:

You aren’t putting it in the OTP by mistake? If you haven’t set that up leave it blank.

i only did the password that i reset and yeah im leaving it blank

Ok. Can you sign into Mogstation using your credentials? If you can’t then you need to do password reset using their links on Mogstation

[Sunny]

don't c/p; if you're having problems entering it and you're copy/pasting, type it in manually

if that's not the case, reset it again, paying particular attention to caps lock -- make sure you don't have sticky keys or something

[Nerd Gamer Buddy]

Originally posted by Scarla8888:

Originally posted by Nerd Gamer Buddy:

i only did the password that i reset and yeah im leaving it blank

Ok. Can you sign into Mogstation using your credentials? If you can’t then you need to do password reset using their links on Mogstation

i tried that and when i do my new password like setting it up its saying its invalid which doesnt make any sense

[Nerd Gamer Buddy]

Originally posted by Sunny:

don't c/p; if you're having problems entering it and you're copy/pasting, type it in manually

if that's not the case, reset it again, paying particular attention to caps lock -- make sure you don't have sticky keys or something

i am typing it in manually

[Scarla8888]

Originally posted by Nerd Gamer Buddy:

Originally posted by Scarla8888:

Ok. Can you sign into Mogstation using your credentials? If you can’t then you need to do password reset using their links on Mogstation

i tried that and when i do my new password like setting it up its saying its invalid which doesnt make any sense

Try resetting your password on Mogstation using a different device such as your phone. I’ve known people over the years where for some reason this worked for them.

[Sunny]

Originally posted by Nerd Gamer Buddy:

Originally posted by Scarla8888:

Ok. Can you sign into Mogstation using your credentials? If you can’t then you need to do password reset using their links on Mogstation

i tried that and when i do my new password like setting it up its saying its invalid which doesnt make any sense

Ah. Okay, so it might be because it matches an old password you've used or uses invalid characters, or it's something they specifically have blocked off (it might auto reject your user name, for example -- or the word 'password'). Try using only letters/numbers, no symbols. It does NOT accept spaces, afaik. Make sure it's longer than 8 characters. Think about what password requirements were from a decade ago, and generate the password based on them.

ETA: Here are the actual requirements:

Please enter a password within 6 to 32 alphanumeric characters.
You cannot use the following as passwords:
　-Any password made up of only letters, only numbers, or only symbols.
　-The same text as your Square Enix ID.
　-The same text as the characters before your e-mail address's @ sign.
　-Any text string with the same character repeated 3 times.

bolded by me for emphasis, and I am fairly sure they have instituted a 'it can't match your previous password' one also because that's a pretty basic security precaution.

Here are some good example passwords for this specific system:

ThisPasswordSystemSucksx2
HowD0UExpectMe2Remember
ThisIsWay2Long
MouseTableBook2
MyITDepartmentSucks12Squirrels

It might reject the first one because it has the word password in it, but it's an example. A mixture of letters, case, and numbers made into a phrase you can remember without struggling is the best password you can do. When a system allows for it (this one doesn't), putting spaces in is even better. Because of how password cracking works these days, length is more important than most things. If you use dictionary words, squish several together. I had 'MouseHouse' on there but that's a bad one, because it's another word for Disney so dictionary brute force will guess it.

Unless you work with PII or secure information, this is good advice. If you work with PII or secure information, please follow the rules of your friendly local IT department regarding relevant requirements.