square enix account suspended

[DABOYK]

refunded steam purchase because the patch wouldn't download.
finally got the patch to download while they were reviewing refund.
game got refunded before i could go back and cancel the refund request
Square enix account now suspended.

Wtf do i do

Yes, my impatience got the better of me.

[Midori "Thug" Okane]

gonna have to contact support and play their game
it s gonna be a couple of days and many phonecalls

[Alun1]

Origineel geplaatst door DABOYK:

Wtf do i do

Yes, my impatience got the better of me.

simple answer is to not be so impatient in future.

[Sunny]

Unfortunately, as others have said...companies don't do business with somebody after they do a chargeback (going through the intermediary party to get your money back, be it a card or paypal or Steam Wallet).

You'll actually experience this with physical retailers, too -- if you purchase from them, and then do a chargeback with your bank (or otherwise go around them to get your money back), you will find that card refused the next time you try to use it there. Cash only. Utility companies will disconnect your service and refuse to hook it back up without a big deposit, etc.

Alas, this is one of those things that used to get taught in those home economics courses in school, and parents aren't imparting this knowledge to their kids, so you youngins don't realize that it's not just...getting a refund for something that says 'no refunds'. It's a little more serious than that, and if you do it in other contexts there are potential consequences that can follow you for life.

[Giganx]

This doesn't really make sense, SE wouldn't suspend your account for refunding the game on Steam.

That's not a chargeback; a chargeback is disputing the charge with your bank or credit card to get your money back in a situation where you normally wouldn't be eligible for a refund. Steam giving you the refund means it was legit and within the parameters SE agreed to when contracting Steam as a distributor.

I'm guessing the suspension was either a mistake or because of something else you did, but either way you should contact support.

Or you could just make a new account. Since you didn't even get the game patched you probably aren't losing much by starting over, unless you've been playing the trial.

[Drakzen]

Next time read forums before posting another one of these

[Integrity]

Make a new account. This time do it directly from SE (retail) and avoid the steam version. Blessing in disguise for you actually. Most players prefer retail version.

[Alun1]

Origineel geplaatst door Integrity:

Make a new account. This time do it directly from SE (retail) and avoid the steam version. Blessing in disguise for you actually. Most players prefer retail version.

Both versions are retail, the steam version isn’t pirated

[Torbert T. Orbington 0]

Origineel geplaatst door Alun1:

Origineel geplaatst door Integrity:

Make a new account. This time do it directly from SE (retail) and avoid the steam version. Blessing in disguise for you actually. Most players prefer retail version.

Both versions are retail, the steam version isn’t pirated

yes, but also no.
Steam version isn't pirated, but it's a separate version than the version from the Square Enix store. You can't use the launcher for the Retail version (aka SE store) with your account that you bought via steam, and vice versa. You can't mix and match game keys either. so if you buy the steam version, you can't buy the expansions direct from SE.

[Integrity]

Origineel geplaatst door Alun1:

Origineel geplaatst door Integrity:

Make a new account. This time do it directly from SE (retail) and avoid the steam version. Blessing in disguise for you actually. Most players prefer retail version.

Both versions are retail, the steam version isn’t pirated

Players generally refer to version as either steam or retail. Retail meaning they get it directly from SE. Steam meaning they purchase it through the Steam platform. There are many advantages of going retail and avoiding steam.

[Hex]

You're never gonna get your account back. Get a new one.

[weiss]

Origineel geplaatst door Stakanov:

Origineel geplaatst door Chiro:

i still dont understand why valve accepts refunds of this game even tho it says on the store page that this product is not refundable o_o.

The game can be refunded according to the rules of steam and they respect these rules because in case of refusal steam can end up being sued

The 14 days and 2 hours rule

However, the subscription is for SE and cannot be refunded
Valve just says that the subscription is not refundable because it does not concern them

When you create an SE account you agree not to receive a refund and even to be suspended at any time

you are completely wrong with that.
https://gyazo.com/1a56b17fc95b11a1a1bce4dd0de487d7
with this says steam clearly "its not refundable". they literarly tell you in your face that it is not refundable. therefore did steam their job by telling the customer "its not refundable". with other words, you can not sue steam/vavle anymore. they tell you aswell via link why etc.

and thats the reason why i dont understand why steam/valve accepts refund requests for FF14. its even more weird that peoples getting surprised that they loose their account after you do a charge back. literarly every MMO suspends your access to your account if there are payment issues.

[hagare]

Origineel geplaatst door Sauriel:

got to play by their whole thick page jungle of made up rules unfortunatedly.

every rules are made up man.
Just like many other things in this world

[KaosReigns]

Origineel geplaatst door Giganx:

This doesn't really make sense, SE wouldn't suspend your account for refunding the game on Steam.

They absolutely would, and very much do actually.

Its very well known that if you refund on steam, that account gets banned. Its a license theft thing, and prevents more botters than already exist.

So it should be noted, its not so much the account that gets a ban, its the key gets invalidated. Being we can only get one key on steam, you can easily see how you would get locked out.

Personal gripe, he wasnt suspended, he was banned. Suspensions are temporary.

[Giganx]

Origineel geplaatst door KaosReigns:

Origineel geplaatst door Giganx:

This doesn't really make sense, SE wouldn't suspend your account for refunding the game on Steam.

They absolutely would, and very much do actually.

Its very well known that if you refund on steam, that account gets banned. Its a license theft thing, and prevents more botters than already exist.

Then why is the game refundable on Steam in the first place?

I get why the steam license key would be invalid if you refund the game, to prevent you from playing, but SE wouldn't ban your entire account. Also, can't you just repurchase the game?

[KaosReigns]

Origineel geplaatst door Giganx:

Origineel geplaatst door KaosReigns:

They absolutely would, and very much do actually.

Its very well known that if you refund on steam, that account gets banned. Its a license theft thing, and prevents more botters than already exist.

Then why is the game refundable on Steam in the first place?

I get why the steam license key would be invalid if you refund the game, to prevent you from playing, but SE wouldn't ban your entire account. Also, can't you just repurchase the game?

Yes, but the key would be the same. The key itself is whats tied to the steam account. This is why its a problem.

Until they change that, the entire steam account gets banned. Think of a steam refund more like a chargeback in SE's eyes. Chargebacks hurt the company in the grand scheme of things.