Account suspended

[The Clansman]

For some reason (actually no reason at all, just SE being ♥♥♥♥♥♥♥♥) my account got suspended, I got the typical message:

"Based upon recent suspicious activity, we have identified that your account may potentially be at risk. For your protection, we have temporarily suspended login access to this account.
Instructions for lifting this restriction have been sent to the email address registered to your Square Enix Account.
For more information about the login restriction, please refer to the following page:
http://support.na.square-enix.com/j/lbna"

Okay, of course I haven't received any e-mail (I don't know what I was expecting), and another solution they offer me is to change the password, but of course, that requires the security question, which I can't remember (haven't played in almost a year), what can I do now?

[Gabby]

First, your decision as to the reason would make me suspect that maybe there was a good reason.

However, Suspended Login like this occurs because you changed IP addresses between logins. You don't have an authenticator, I'm guessing, so here's what you need to do:

1. Check your mail service and make sure you have a filter set to prevent your mail service from blocking mail from Square-Enix.

2. If this isn't working for you, change your mail service. Gmail very rarely has this problem, but Hotmail is notorious for blocking major mail senders for little to no good reason.

3. In the future, write down you security questions and keep them in a safe place. SE (or any other service) isn't responsible for your long term memory. If you have issues with this, pick security questions you shouldn't easily forget like your mother's maiden name or the school you graduated from.

4. Get an authenticator once you get your account back. It will stop this security check from happening. They're $5 on the SE Store or absolutely free on iOS / Android.

5. If you can't use any of the options to recover, call SE. They can handle just about anything much easier over the phone.

[The Clansman]

So the only option I have is to call them, I'm sure I'm not getting the email because when I try to reset the password I immediately get it, so they're just not sending in anything to recover my account.

Thanks for your help but what is this about? "First, your decision as to the reason would make me suspect that maybe there was a good reason."

[LZXio]

He/she probably thinks you got suspended for bad behavior ingame or anything. I used to get that a lot too because I use different passwords for all my stuff, so I would enter the wrong one in FF every now and then, and get that same message. One day after so many mess ups I just suddenly stopped receiving the emails to reset it, not sure if its something done wrong on their system or if its intentional, but they just didn't anymore, as you described. It got me bugged for some time, but I'm glad I remembered which password I had reseted it to.

Since you aren't receiving the e-mail anymore, I'd suggest contacting them by live chat, its pretty quick, doesn't take a lot of time, and then provide them with a proof of your identity so they can reset it for you. And next time write it down on a paper or anything, to prevent that kind of headache again.

[Gabby]

引用自 The Clansman：

So the only option I have is to call them, I'm sure I'm not getting the email because when I try to reset the password I immediately get it, so they're just not sending in anything to recover my account.

Thanks for your help but what is this about? "First, your decision as to the reason would make me suspect that maybe there was a good reason."

Cussing out the company in question never makes a good impression.

Anyway, recieving the password mail doesn't really mean that it's not still your mail service. They could be banning one domain and not another. (Since MogStation and SE Accounts actually field from different domains / IP addresses.) They could be filtering certain e-mail headers as well.

I really doubt they're "just not sending" a vital account recovery piece.

[The Clansman]

引用自 Popsicle Drak：

He/she probably thinks you got suspended for bad behavior ingame or anything. I used to get that a lot too because I use different passwords for all my stuff, so I would enter the wrong one in FF every now and then, and get that same message. One day after so many mess ups I just suddenly stopped receiving the emails to reset it, not sure if its something done wrong on their system or if its intentional, but they just didn't anymore, as you described. It got me bugged for some time, but I'm glad I remembered which password I had reseted it to.

Since you aren't receiving the e-mail anymore, I'd suggest contacting them by live chat, its pretty quick, doesn't take a lot of time, and then provide them with a proof of your identity so they can reset it for you. And next time write it down on a paper or anything, to prevent that kind of headache again.

Thanks! The live chat was really helpful and I managed to recover my account.

[Gabby]

I would seriously suggest that authenticator though. Will have you a lot of heartache.

[Arturia]

"Based upon recent suspicious activity, we have identified that your account may potentially be at risk. For your protection, we have temporarily suspended login access to this account."

Yeah get mad at them for having account protection! How dare they! [explodes]

[SE_Kahuna]

Glad to hear that this has been resolved.

Given that this is the case, and to avoid any further flaming, I will close the thread at this point.