black screen and frozen game after update

[Gerhard87]

when I run the game after the update today (when I click play in the launcher) then I have a black window, nothing happens and when i click it it is frozen and gets greyed out. I did already a complete game repair, same issue. If I run the launcher from the directory and use a non steam account it works. so it is related to the steam version...
enabling and disabling steam overlay does not help either...
reset of the game settings did not help neither...

[RastaSP]

same here! anyone found the solution besides the dx9? does SE knows about this? are they doing something to fix the issue ?

[Saltysalmon]

Similar problem existed since heaven’s ward expansion so I don’t think SE will give us any solution.

[CountCranberry]

Same issue, even switching DX11 off didn't help. Reinstalling now, we'll see.

[Thamalandis]

The black screen on my end even happens on DX9. Switching of 11 due to graphical changes in the patch was the first thing I did.

Since neither worked I decided to reinstall the launcher, which then decided to redownload ALL 50 GB files which are STILL in the folder ... which makes this action redundant. While it may fix potentially broken files in the initial download unless the files themselves are corrupt square spews out, this once again highlights the ANCIENT data management Square still employs compared to Steams "data integrity check".

Square, update your damn file system.

If this isn't fixed before my last 5 days of subscription end, I certainly won't sign up for the next 30. Seriously, get your Q&A department together.

[Mayoringram]

Hello all, I've started getting black screen freeze/force crash today afternoon and I've logged on without an issue after the new patch but after leaving the game, then trying again after couple hours, it started.

Just now I decided to disable GShade and logged in and it actually worked without a hitch, then installed GShade again with it's Control Panel, no problems. Just at character selection screen.

I re-downloaded the game before this and it was freezing the same. If any of y'all running GShade, give it a go. I think it might be with it's preset system or smn, when you reinstall it, it fixes itself somehow.

[Saki]

Originally posted by Mayoringram:

Hello all, I've started getting black screen freeze/force crash today afternoon and I've logged on without an issue after the new patch but after leaving the game, then trying again after couple hours, it started.

Just now I decided to disable GShade and logged in and it actually worked without a hitch, then installed GShade again with it's Control Panel, no problems. Just at character selection screen.

I re-downloaded the game before this and it was freezing the same. If any of y'all running GShade, give it a go. I think it might be with it's preset system or smn, when you reinstall it, it fixes itself somehow.

I deinstalled GShade and restarted the PC, didn't change anything. Closed all programs I didn't need in the background (Dropbox, Steelseries software, etc.) tried again - nothing. Set all boot/launcher/.../.exes to "admin", booted directly via the .exe (which obviously doesn't work because it needs the Steam account) BUT after all that I can run the game again :D Honestly don't know why though. And now I need to try and reinstall GShade and hope it doesn't break everything again ^^
Edit: aaaand it broke :(

[RoxasBeatz]

Yup, the reason for this black screen is GShade (for me). It's a shame how colorless this game looks without shader.

[AngryArab]

I don't use Gshade at all and still getting the black screen, stupid SE archaic codes

[Thamalandis]

Gshade is a graphical application, it is not a FF XIV standard program. As such this would only confirm this as a graphic based issue, not a Gshade issue. People without it have the same problems.

[Saki]

It's really weird, I cannot get it to work with Gshade, but even without it it always crashes the first time. Only works if I kill it in the task manager and boot it again (all following attempts worked too). I guess at least I learned that none of my stuff in the background is causing the issue? ¯\_(ツ)_/¯
edit: Ah, another thing is it doesn't close correctly as well, so exiting the game results in a frozen screen and I need to again kill it in the taskmanager :/ But hey, I won't complain if it at least let's me play it ^^

[Mayoringram]

I just wrote what I experienced, might help some, might not but it worked on my end so. I'm not gonna fill this thread any more than I have to but update my main post if something happens.

[Vasya Pupkin]

GShade should not have been affected by the update, but shaders could. If you disable (Shift+F3) - does the game start working?

Originally posted by Thamalandis:

Since neither worked I decided to reinstall the launcher, which then decided to redownload ALL 50 GB files which are STILL in the folder ...

No they are not. After you delete the launcher it instantly takes the game files to void dimension. The 50gb you see now are empty stubs waiting to be redownloaded.
Steam provides game backups for a reason

[Saki]

Originally posted by Vasya Pupkin:

GShade should not have been affected by the update, but shaders could. If you disable (Shift+F3) - does the game start working?

The message that GShade loaded isn't even displayed because the game already crashed (at least in my case). I tried to hit Shift + F3 as soon as the game screen came up, but I dunno if it was too late or it doesn't work generally. Good idea though :)

[Inaba]

same issue, SE has yet to acknowledge this yet. but issue is definitely coming from steam. opening steam and ff14 on admin mode seems to work for me

[databyte]

same here black screen after login glad its not just me smh