This is a disaster...

[SciFer]

I've played every MMO since everquest, so don't give me the 'y0uVe NeVeR eXpErIeNcED a mAj0r lAuNcH' nonsense.

This is terrible, after the disaster of NW I thought I'd finally jump into FF!4, considering I'd heard nothing but amazing feedback...played to lvl 40, was really enjoying, so i upgraded and subbed on patch day, expecting queues to kick in a bit.

Since then I've tried to log at least 3 times a day, never found a que under 3.5k and played exactly zero hours....really, really disappointing new player experience.

[charter759]

Автор сообщения: Mad Marduk

Ya'll are a bunch of clowns. Seriously. And literally NO ONE cares if you refund or cancel. Posting it just makes you look like a drama queen. Please, continue to quit though. Weeding out entitled cry babies can only be good for the game.

i hear all the time of how polite FF14 community is. So I made them a favor - freed some space for them to login... and i am a clown/crybaby after all.

anyway, potential buyers of SE service must be warned.

[The Meowdalorian]

NW had this exact issue, and resolved it relatively quickly. Unfortunately that was done by procuring much more servers within days. I don't think SE wants to drop the capital to invest in more until they absolutely have to.

Which is a real shame too, because FFXIV is the best mmo out right now imo. For them to not be able to keep providing the excellent premium service they have been renown for is a big sad.

All we can do is endure the queues, and hope the 2002 error is resolved soon.

[charter759]

Автор сообщения: Exsu

They have tried to upgrade servers whole year even with double the original budget

I tried to buy a porche and a villa in Miami even for double the price.

... may i ask how do you know what they tried or not? i cant believe server hardware is like a real unicorn now.

[Killance]

Автор сообщения: charter759

Автор сообщения: Exsu

They have tried to upgrade servers whole year even with double the original budget

I tried to buy a porche and a villa in Miami even for double the price.

... may i ask how do you know what they tried or not? i cant believe server hardware is like a real unicorn now.

Live letters since June. They've been very vocal on them. Trying to obtain server parts even with higher bids, but unable to. They're competing against giant companies to get chips.

Technology the world is hell for developers right.

[charter759]

Автор сообщения: Stripesthecat

I don't think SE wants to drop the capital to invest in more until they absolutely have to.

not one asked of so many servers as NW added. ONE, adding just ONE server would be enough to show they actually TRIED to solve the issue. The didnt add anything.... Not even make AFK-kick time shorter.

[SciFer]

Автор сообщения: Exsu

Автор сообщения: SciFer

I don't really accept that as an argument to be honest, Liche King launched to 12 million subs 13yrs ago and they were trailblazing MMO tech/ It took about a day for things to settle. Sure FF14 has double that in numbers but the tech is far more advanced and tested.

FFXIV didn't have comparable player numbers to WoW until the great wow refugee crisis and now this expansion so server capacity has been enough for us. In comparison queues during the release of Shadowbringers took 3 days to clear and game only had half of the steam players as we do now that are playing EW.

They have tried to upgrade servers whole year even with double the original budget, but even with money you can't get new server hardware as shortages hit companies as hard as it did us customers and convid flight restrictions made it impossible for their own maintenance crew to perform any server side system updates until recently. They managed to increase server player capacity by 15% per data center so we are already experiencing the best of what they could do with limited possibilities.

Again the 'great WOW refugee crisis' has been happening for years, last time I played that game with in Warlords. They had plenty of time and resources to be ready for this. If they didnt then they shouldn't have sold so many pre-sales!!

Ultimately that's all I'm saying, if when I clicked that upgrade button last week, instead of taking my money they had given me a message saying

'sorry we've out sold current server capacity, more copies will be available next week, we especially advice new players to chill for a bit'.

It wouldn't change a damn thing about my ability to play, i might still be a little bit pissed, BUT ultimately I'd still be on the hype-train waiting for those 'new copies' to drop and I'd still feel like I was dealing with a player focused, honest company.

[charter759]

Автор сообщения: SciFer

Again the 'great WOW refugee crisis' has been happening for years, last time I played that game with in Warlords. They had plenty of time and resources to be ready for this. If they didnt then they shouldn't have sold so many pre-sales!!

Ultimately that's all I'm saying, if when I clicked that upgrade button last week, instead of taking my money they had given me a message saying

'sorry we've out sold current server capacity, more copies will be available next week, we especially advice new players to chill for a bit'.

It wouldn't change a damn thing about my ability to play, i might still be a little bit pissed, BUT ultimately I'd still be on the hype-train waiting for those 'new copies' to drop and I'd still feel like I was dealing with a player focused, honest company.

THIS! Exactly! They DID know the servers capacity. And they kept selling preorders without any warning.

[causality]

Автор сообщения: charter759

not one asked of so many servers as NW added. ONE, adding just ONE server would be enough to show they actually TRIED to solve the issue. The didnt add anything.... Not even make AFK-kick time shorter.

You seem like an expert on topic so maybe SE should hire you to just add ONE server to handle the massive influx of record breaking player counts.

[Ruse]

Автор сообщения: charter759

Автор сообщения: SciFer

Again the 'great WOW refugee crisis' has been happening for years, last time I played that game with in Warlords. They had plenty of time and resources to be ready for this. If they didnt then they shouldn't have sold so many pre-sales!!

Ultimately that's all I'm saying, if when I clicked that upgrade button last week, instead of taking my money they had given me a message saying

'sorry we've out sold current server capacity, more copies will be available next week, we especially advice new players to chill for a bit'.

It wouldn't change a damn thing about my ability to play, i might still be a little bit pissed, BUT ultimately I'd still be on the hype-train waiting for those 'new copies' to drop and I'd still feel like I was dealing with a player focused, honest company.

THIS! Exactly! They DID know the servers capacity. And they kept selling preorders without any warning.

You seemed to have skipped business class 101. You don't stop (pre) orders because you know you don't have enough inventory/space. Outside of niche products of course. IE: Movie theaters and music concerts. Also if it wasn't clear already, this isn't a video game only problem. Nearly every other company in the history of the world has done, is currently doing, or will (continue) to do this same practice. If you hate it so much, speak with your wallet. I'm sure your 15$ a month will make SE consider otherwise.

[Ralf]

Автор сообщения: Killance

Автор сообщения: charter759

I tried to buy a porche and a villa in Miami even for double the price.

... may i ask how do you know what they tried or not? i cant believe server hardware is like a real unicorn now.

Live letters since June. They've been very vocal on the. Trying to obtain server parts even with higher bids, but unable to. They're competing against giant companies to get chips.

Technology the world is hell for developers right.

If they are unable to obtain servers, how are they going to make Oceanic data center?

[DES-TI-NY]

Автор сообщения: Stripesthecat

NW had this exact issue, and resolved it relatively quickly. Unfortunately that was done by procuring much more servers within days. I don't think SE wants to drop the capital to invest in more until they absolutely have to.

Which is a real shame too, because FFXIV is the best mmo out right now imo. For them to not be able to keep providing the excellent premium service they have been renown for is a big sad.

All we can do is endure the queues, and hope the 2002 error is resolved soon.

It solved itself really quickly, they made bunch of servers that are now <100 players and released enough bugs to kill 950k player game in a month

[charter759]

Автор сообщения: causality

Автор сообщения: charter759

not one asked of so many servers as NW added. ONE, adding just ONE server would be enough to show they actually TRIED to solve the issue. The didnt add anything.... Not even make AFK-kick time shorter.

You seem like an expert on topic so maybe SE should hire you to just add ONE server to handle the massive influx of record breaking player counts. :lunar2019grinningpig:

maybe who knows. you see, anyone can say he/she tried something. good that SE did say it on a regular basis in live letters.

[DES-TI-NY]

Автор сообщения: causality

Автор сообщения: charter759

not one asked of so many servers as NW added. ONE, adding just ONE server would be enough to show they actually TRIED to solve the issue. The didnt add anything.... Not even make AFK-kick time shorter.

You seem like an expert on topic so maybe SE should hire you to just add ONE server to handle the massive influx of record breaking player counts. :lunar2019grinningpig:

Queues were absolutely horrible for the first week in NW and we were forced to play on different servers than our friends. Then they promised us server transfers which took another month to be in the game since they had to work with the issues related to it.

Also owner of the largest server infrastructure vs Square who has increased budget two fold and have tried to add new servers if it was not blocked by shortages and travel restrictions.

[Killance]

Автор сообщения: Ralf

Автор сообщения: Killance

Live letters since June. They've been very vocal on the. Trying to obtain server parts even with higher bids, but unable to. They're competing against giant companies to get chips.

Technology the world is hell for developers right.

If they are unable to obtain servers, how are they going to make Oceanic data center?

Because those they've already ordered long before hand. They've been working on this EU server for almost 7 months now. It'll be almost a full year when it finally goes live since they started production on it.

With semiconductors everyone is on a list to get one. Like every other company they have to wait their turn.

[SciFer]

Another solution they could try here, they seem to be pushing the companion app.

Recently took the family to a fun park, we got a pass where you could join a ride queue from your phone, then after how ever long you got a 15min window to turn up and get straight on.

They could do exactly the same sort thing from that app.

There are solutions here, they just need to spend the resources and they won't do that until players demand it.