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I found this, maybe it will help?
I also do not know how people have issues with the Steam version. I never had any issue. If you linked a wrong account to your account, that is a user error and not Square Enix.
No they didn't lol.
I don't think you can even do that.
I don't think you can link your Steam and your non steam PC account in one service account.
Because I know a lot of people who would rather buy a new PC account rather than deal with this mess. But that means starting over
And I thought that dudes demanding support on unsupported platforms were bad...
Yea sure bro you apparently only have one username, and one account, and are perfect in every way. Some of us have multiple usernames and the game autologs you in through the steam launcher. The freaking WEBSITE takes an EMAIL ADRESS not a user name. Oh and to top it off if you got the wrong Square Enix website, it'll show you a different user name that is autogenerated!
Locking your account to steam is one thing, but locking it when all you do is input the wrong username is beyond ridiculous.