Old player coming back

[gigi]

I am a my wit's end with these people. Have tried forever to get back to my chars (high level) and FF people give me the run around. They do not recocnize my pw, blah, I make new one and they say great, this is my new pw and a minute later they saw "incorrect pw' and this with everything they ask, email address etc etc. '
I play always NA and have with them since2014. I sent them copy of corresp from then and they say sorry, do not send attachments. Then suddenly they say "oh, you have to contact EU, you are EU member. (once steam accidentally put one exp purch to eu but I got a refund and they rectified it to NA!)

I do not know what is wrong with this people. I have after absence well gone back to Neverwinter and the Elder SCrolls with NO PROBLEM!!!
maybe they just wand me to buy alll the expansions and game again to make money?
I don't know why I sill try with these crooks!!!!!!!!!!!!!!!!

[MagicHp]

https://support.na.square-enix.com/contact.php?id=5382&la=1

SE chat support. What do you think any of us can do about your lost password here?
And just because you don't understand something doesn't make it "crooked"...

[MrSnitches]

If you're an old player who previously paid for any expansion or subscription time, the devs/support refuse to let you play free through level 60 like everyone else.

You cannot log into your old service account, you cannot view your characters.

If you purchased the Steam bundle that came with extra subscription time, it will only apply to a "new" service account and support will tell you to ♥♥♥♥ off if you ask for it to apply to your main service account (which is likely the only one you actually had or used).

Welcome to Final Fantasy 14.

[Raansu]

Sounds like you're trying to log in through a vpn and square is detecting region conflicts and locking your account.

[Raansu]

Originally posted by MrSnitches:

If you're an old player who previously paid for any expansion or subscription time, the devs/support refuse to let you play free through level 60 like everyone else.

You cannot log into your old service account, you cannot view your characters.

If you purchased the Steam bundle that came with extra subscription time, it will only apply to a "new" service account and support will tell you to ♥♥♥♥ off if you ask for it to apply to your main service account (which is likely the only one you actually had or used).

Welcome to Final Fantasy 14.

Its called a trial for a reason....This is a subscription based game. If you upgrade from the trial then no ♥♥♥♥ you cant go back.

[MrSnitches]

Originally posted by Raansu:

Originally posted by MrSnitches:

If you're an old player who previously paid for any expansion or subscription time, the devs/support refuse to let you play free through level 60 like everyone else.

You cannot log into your old service account, you cannot view your characters.

If you purchased the Steam bundle that came with extra subscription time, it will only apply to a "new" service account and support will tell you to ♥♥♥♥ off if you ask for it to apply to your main service account (which is likely the only one you actually had or used).

Welcome to Final Fantasy 14.

Its called a trial for a reason....This is a subscription based game. If you upgrade from the trial then no ♥♥♥♥ you cant go back.

New enough accounts are allowed to play through expansion content for free, when other people that have actually paid for that same content can't access it without paying more.

That's objectively ♥♥♥♥ design, and you know it.

[MOSLEY]

Originally posted by MrSnitches:

Originally posted by Raansu:

Its called a trial for a reason....This is a subscription based game. If you upgrade from the trial then no ♥♥♥♥ you cant go back.

New enough accounts are allowed to play through expansion content for free, when other people that have actually paid for that same content can't access it without paying more.

That's objectively ♥♥♥♥ design, and you know it.

Trial accounts can play the same content but paid accounts aren't subject to the same restrictions. Really bad take.

[Mansen]

Originally posted by MrSnitches:

New enough accounts are allowed to play through expansion content for free, when other people that have actually paid for that same content can't access it without paying more.

That's objectively ♥♥♥♥ design, and you know it.

Uh... wrong.

[Frocobo]

Originally posted by gigi:

I am a my wit's end with these people. Have tried forever to get back to my chars (high level) and FF people give me the run around. They do not recocnize my pw, blah, I make new one and they say great, this is my new pw and a minute later they saw "incorrect pw' and this with everything they ask, email address etc etc. '
I play always NA and have with them since2014. I sent them copy of corresp from then and they say sorry, do not send attachments. Then suddenly they say "oh, you have to contact EU, you are EU member. (once steam accidentally put one exp purch to eu but I got a refund and they rectified it to NA!)

I do not know what is wrong with this people. I have after absence well gone back to Neverwinter and the Elder SCrolls with NO PROBLEM!!!
maybe they just wand me to buy alll the expansions and game again to make money?
I don't know why I sill try with these crooks!!!!!!!!!!!!!!!!

I came back from 2.0 (paid game with 30 day free period) a few months back, had forgot both username and passwords for everything, and it was a ballache to get it sorted out. It was so complicated that I can't even remember exactly how I managed it. Some combo of getting back access to SE and Mogstation accounts or some such. Sorry I can't help any more but persevere and you'll get there, I'm sure.

Depending how far back you're coming from you're existing char will probably be lacking in many since added features. I started over.

[MagicHp]

Originally posted by MrSnitches:

New enough accounts are allowed to play through expansion content for free, when other people that have actually paid for that same content can't access it without paying more.

That's objectively ♥♥♥♥ design, and you know it.

Free TRIAL
Not FREE TO PLAY
Subscription based

You already tried and bought the game, you can't go back to free TRIAL.
You want to play up to level 60 without paying a sub but with restrictions? Make a new trial account.

You can whine all you want, nothing will change that, especially not people on this forum.

Remember that it was only a 14 day trial before, isn't it a lot better now?
Then why complain because thay removed the time limit on the trial?

[MrSnitches]

Originally posted by Mansen:

Originally posted by MrSnitches:

New enough accounts are allowed to play through expansion content for free, when other people that have actually paid for that same content can't access it without paying more.

That's objectively ♥♥♥♥ design, and you know it.

Uh... wrong.

Err... No?

Originally posted by MagicHp:

Originally posted by MrSnitches:

New enough accounts are allowed to play through expansion content for free, when other people that have actually paid for that same content can't access it without paying more.

That's objectively ♥♥♥♥ design, and you know it.

Free TRIAL
Not FREE TO PLAY
Subscription based

You already tried and bought the game, you can't go back to free TRIAL.
You want to play up to level 60 without paying a sub but with restrictions? Make a new trial account.

You can whine all you want, nothing will change that, especially not people on this forum.

Remember that it was only a 14 day trial before, isn't it a lot better now?
Then why complain because thay removed the time limit on the trial?

None of your angsty reply changes what I said.

Fresh accounts can play 1-60 without any sort of time restriction whatsoever.

Older accounts that paid for the game and the initial expansion are barred from playing the game period, namely including said content that those players can access for free without ever spending any money if they choose to.

You can argue all you want, nothing will change that.

NOTE: Of course the current trial is better than the first rendition, and better than when it only allowed up to level 30(?). But that's not really what I'm pinpointing, it's the semantic on what they will give people for free and penalize you if you ever invested at an earlier point.

The original defense I heard for how the trial works was "Well it took WoW a few years to make their trial work how it does now, so maybe SE will change it."

Many, many years later and most free trials for the big MMOs don't completely bar previously paid accounts like it is done in FF14.

[Frost]

You're forgetting the fact that trial players cannot use EVERY feature of the game, namely;

Free Trial account characters can possess a maximum of 300,000 gil (in-game currency).
Free Trial Players cannot use the "shout," "yell," or "tell" in-game chat options during the Free Trial.
Free Trial Players cannot access the in-game market board during the Free Trial.
Free Trial Players cannot trade with other players during the Free Trial.
Free Trial Players cannot send in-game letters using the moogle delivery service during the Free Trial.
Free Trial Players cannot hire retainers during the Free Trial.
Free Trial Players can join a Linkshell or Cross-World Linkshell if invited but cannot create a new Linkshell or Cross-World Linkshell during the Free Trial.
Free Trial Players cannot create or join a Free Company during the Free Trial.
Free Trial Players can join a party if invited or by using the Duty Finder but cannot assemble a party during the Free Trial.
Free Trial Players cannot create or join a PvP team or participate in The Feast (Ranked Match) or The Feast (Team Ranked Match) during the Free Trial.
Free Trial Players cannot log into the Lodestone, the official forum, or Companion application during the Free Trial.

Purchasing and registering the game automatically lifts these restrictions, so yes, it makes perfect sense as to why you cannot go back.

Edit: If people were allowed to buy the game, lift the restrictions placed on their account and continue playing as a pseudo-trial account bots would be running rampant even more than they already are.

[MrSnitches]

Originally posted by Frost:

You're forgetting the fact that trial players cannot use EVERY feature of the game, namely;

Free Trial account characters can possess a maximum of 300,000 gil (in-game currency).
Free Trial Players cannot use the "shout," "yell," or "tell" in-game chat options during the Free Trial.
Free Trial Players cannot access the in-game market board during the Free Trial.
Free Trial Players cannot trade with other players during the Free Trial.
Free Trial Players cannot send in-game letters using the moogle delivery service during the Free Trial.
Free Trial Players cannot hire retainers during the Free Trial.
Free Trial Players can join a Linkshell or Cross-World Linkshell if invited but cannot create a new Linkshell or Cross-World Linkshell during the Free Trial.
Free Trial Players cannot create or join a Free Company during the Free Trial.
Free Trial Players can join a party if invited or by using the Duty Finder but cannot assemble a party during the Free Trial.
Free Trial Players cannot create or join a PvP team or participate in The Feast (Ranked Match) or The Feast (Team Ranked Match) during the Free Trial.
Free Trial Players cannot log into the Lodestone, the official forum, or Companion application during the Free Trial.

Purchasing and registering the game automatically lifts these restrictions, so no, it makes perfect sense as to why you cannot go back.

You're 100% right with the trial having those restrictions.

However, previously paid accounts have more restrictions because they are literally barred from accessing the game period. You are even prohibited from viewing the character selection screen, and I'm certain this is the only MMO that has ever done that.

[Frost]

also you need to realise the trial wasn't made for returning players, it was made for brand new players that want to TRY the game.

[MrSnitches]

Originally posted by Raansu:

Originally posted by MrSnitches:

Fresh accounts can play 1-60 without any sort of time restriction whatsoever.

Ya you're really not following how things work here. Being a new account doesn't mean anything. If that "fresh" account purchased the game then they have to pay the sub after their initial free 30 days. Only trial accounts can play for free, and only up to level 60 with a myriad of other restrictions on their account.

If you purchase the game, you can't go back to being a trial account. If you never made a trial account and just bought the game....again you can't turn it into a trial account.

Correct; If you never purchase the game or subscribe, you can play (with restrictions) up to level 60.

If you purchased the game before or subscribed years ago, you are restricted from even viewing the character selection screen and entering the game at all.

I COMPLETELY realize this is irrelevant if you're a diehard fan, dump money into the cash shop, have bought every expansion, and subscribed for several months/years. Of course it wouldn't be useful for them, they're past level 60 anyways.

This is aimed at the people that played when there was just the base game or when ARR was the only expansion.

[Frost]

The only real answer is bots. If people could lift trial restrictions by purchasing the base game and registering it then return playing as a trial account, bots would be free to do as they please with very little cost.

So not only does the current system help combat bots, it also makes them money. Two birds with one stone. I'd do the same if i were in their shoes.