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https://na.finalfantasyxiv.com/lodestone/worldstatus/
Zalera currently has open character creation.
FF14 almost never has lag issues and the queue times to get in when theres a bottleneck are fast. This system provides stability and speed where most other MMOs use megaserver systems that are plagued by lag and giant, multi-hour queue times during expansion releases.
Be disappointed that it prevented your friend from making a character but youll love that this is the system when you realize youve never had the server lag out and cause a wipe during a trial.
Just kidding. If you're such good friends and you haven't invested in your current character too deeply, you can always create a new character where he can get in.
I don't think it's normally like this, but there's been an influx of new people due to certain events (which I don't think SE was remotely prepared for) so a little patience is in order.
Once the congestion issue is over with you'll be able to transfer your character to another server if you want, though the only real restriction you guys will have when playing together by not being on the same server is not being able to join the same FC.
If being in the same FC is important, I would suggest you to transfer your character to a server in Dynamis so that you can both be in the same server. If being in the same FC is not important then it doesn't matter which server he chooses as long as it's in one of the 4 NA Data Centers. (Primal, Aether, Crystal and Dyanmis). I'd strongly suggest your friend to create a character on Dynamis because of the ridiculous EXP boost for new characters in these servers.
I really don't understand people sometimes.