Not being able to use the free trial

[Rodrigo]

Just download the free trial, created an NA account, when i log in to the game it says:
You could not log because the service account in quesiton is not registered,

its not making any sense to me.

[Walkerk19]

Explain the steps you did in creating the account

[Rodrigo]

Originally posted by Walkerk19:

Explain the steps you did in creating the account

downloaded the game,
clicked the link on store page that said:

Observação: Includes 30 days of free game time for all newly created service accounts.
Monthly subscription required to play.
The NA version of FINAL FANTASY® XIV Online Starter Edition will require a North American Square Enix Account to play.

it took me to square enix mog station or something idk, but i clicked the link, created an account, put in data and all that, confirmed, got email got all set, went to the launcher put it there and this message shows up.


its absolutelly not easy for new people it seems.

[SynC[+]]

Originally posted by Captein:

Originally posted by Walkerk19:

Explain the steps you did in creating the account

downloaded the game,
clicked the link on store page that said:

Observação: Includes 30 days of free game time for all newly created service accounts.
Monthly subscription required to play.
The NA version of FINAL FANTASY® XIV Online Starter Edition will require a North American Square Enix Account to play.

it took me to square enix mog station or something idk, but i clicked the link, created an account, put in data and all that, confirmed, got email got all set, went to the launcher put it there and this message shows up.


its absolutelly not easy for new people it seems.

I don't think most people here would say the registration system for FF14 is easy but rather confusing instead.

That being said, seems like you might have downloaded the standard store launcher for windows (SE version) and unable to proceed because they require a starter edition key instead.

You might want to login to mogstation and confirm that your account is on trial status (assuming you created your account via the trial website). Then you might want to either search for the FF14 trial edition website (for SE version) to download the trial launcher OR search FF14 trial version on steam (for Steam version)

Do note both versions are NOT compatible with one another (there is a loophole but I rather avoid that) so decide on your FF14 platform before you proceed.

[Walkerk19]

Originally posted by Captein:

Originally posted by Walkerk19:

Explain the steps you did in creating the account

downloaded the game,
clicked the link on store page that said:

Observação: Includes 30 days of free game time for all newly created service accounts.
Monthly subscription required to play.
The NA version of FINAL FANTASY® XIV Online Starter Edition will require a North American Square Enix Account to play.

it took me to square enix mog station or something idk, but i clicked the link, created an account, put in data and all that, confirmed, got email got all set, went to the launcher put it there and this message shows up.


its absolutelly not easy for new people it seems.

Just to make sure,
You downloaded the free trial client right? Not the main game client?
https://store.steampowered.com/app/312060/FINAL_FANTASY_XIV_Online_Free_Trial/

Because the description of free trial is different

Notice: The PAL version of FINAL FANTASY® XIV will require a European & other Regions Square Enix account to play.
This is a free trial version of the game that will allow you to play free as your favourite FINAL FANTASY class up to level 60.
If you wish to continue beyond level 60, please purchase the full version of the game on Steam. Several game features are restricted for the Free Trial.

Otherwise what you installed right now is the main game which you need to purchase and register the cd key to be able to use.

[Rodrigo]

Originally posted by Walkerk19:

Originally posted by Captein:

downloaded the game,
clicked the link on store page that said:

Observação: Includes 30 days of free game time for all newly created service accounts.
Monthly subscription required to play.
The NA version of FINAL FANTASY® XIV Online Starter Edition will require a North American Square Enix Account to play.

it took me to square enix mog station or something idk, but i clicked the link, created an account, put in data and all that, confirmed, got email got all set, went to the launcher put it there and this message shows up.


its absolutelly not easy for new people it seems.

Just to make sure,
You downloaded the free trial client right? Not the main game client?
https://store.steampowered.com/app/312060/FINAL_FANTASY_XIV_Online_Free_Trial/

Because the description of free trial is different

Notice: The PAL version of FINAL FANTASY® XIV will require a European & other Regions Square Enix account to play.
This is a free trial version of the game that will allow you to play free as your favourite FINAL FANTASY class up to level 60.
If you wish to continue beyond level 60, please purchase the full version of the game on Steam. Several game features are restricted for the Free Trial.

yeah, it even says free trial.

anyways, i went ahead and purchased starter edition on steam, got a key, went to my account tried to add my key which appears right after i launch the game and i got this fancy beautiful message:
You cannot use this function.
Please contact the SQUARE ENIX Support Center for additional details.
Error Code: i2501

so squarex enix ♥♥♥♥♥♥ me in the ass, so it seems.

[Walkerk19]

Originally posted by Captein:

yeah, it even says free trial.

Your description matches the description of the main game client, not the free trial client description. It could be you downloaded the main game by mistake.

Not your fault, the free trial game client isn't listed on the main FFXIV store page unless you search for it manually (I don't know why they made it like that on Steam).

anyways, i went ahead and purchased starter edition on steam, got a key, went to my account tried to add my key which appears right after i launch the game and i got this fancy beautiful message:
You cannot use this function.
Please contact the SQUARE ENIX Support Center for additional details.
Error Code: i2501

so squarex enix ♥♥♥♥♥♥ me in the ass, so it seems.

Have you tried following these steps?
https://support.eu.square-enix.com/faqarticle.php?id=5383&la=2&kid=78771

If the problem still persist, try contacting SE support and explain your problem.

[Walkerk19]

Originally posted by Captein:

yeah, it even says free trial.

Ah I see the problem now, I think you misread this part as free trial.

Originally posted by Captein:

Observação: Includes 30 days of free game time

This is just free subscription time after you register the main game. It is not free trial. Because free trial is unlimited game time.
Try uninstall your game client and instead download the game client I provided above. It should be the correct Free Trial game client.

[Rodrigo]

Originally posted by Seraphita:

Problem is he bought the game, now. So free trial won't work on his account anymore. Unless he sells the key and go back to free trial. If he registers the key, he's stuck with it. But yes, it seems he took the wrong client or something. This game cannot be refunded, either.

This is in otherwordly mess and I followed the steam Page link. I don't even want the free trial, I got the game, paid for it, noticed it's 2 distinct things on steam. Now when I go to the molestation or whatever and try to register the game code there, to returns the said error, it's really starting to grind my gears at this point

[Rodrigo]

Originally posted by Seraphita:

I posted the link above for what your error was. Read the second half of it where it says the error code you got. It will tell you what you can do about it. Sorry, there's no other way.

https://support.na.square-enix.com/faqarticle.php?id=5382&la=1&kid=68617&ret=main

I guess I'll send them a suport ticket, first I couldn't get free trial now this. Holy christ SE is the worst...

[Rodrigo]

Ty all.

[Slaanesh]

Originally posted by Captein:

Originally posted by Seraphita:

I posted the link above for what your error was. Read the second half of it where it says the error code you got. It will tell you what you can do about it. Sorry, there's no other way.

https://support.na.square-enix.com/faqarticle.php?id=5382&la=1&kid=68617&ret=main

I guess I'll send them a suport ticket, first I couldn't get free trial now this. Holy christ SE is the worst...

To nearly 95% it happens when people don't read properly and rush through things

[Rodrigo]

Originally posted by Slaanesh:

Originally posted by Captein:

I guess I'll send them a suport ticket, first I couldn't get free trial now this. Holy christ SE is the worst...

To nearly 95% it happens when people don't read properly and rush through things

oh yea, care to enlighten? because i did things exactly as told, and i get the error, so where did i rushed? put my ♥♥♥♥♥♥♥ info all there, got the registration email everything alright but guess what, theres a plethora of people complaining about the same error, it really gotta be their fault, how hard can it be to create an account, input the code.

[Rodrigo]

A quick update, it worked, ON A SMARTPHONE.

it didnt worked on 2 different PC's on different networks, but alas for some reason it worked on a phone, the code was registered to the account.

Way to screw new players over square enix.

[Walkerk19]

Just curious, what region are you are in now?
I'm wondering people in certain region have problem with their network

[Rodrigo]

Originally posted by Walkerk19:

Just curious, what region are you are in now?
I'm wondering people in certain region have problem with their network

frankly im from south america, so i choosen the right country and my account do state "The americas", all the issue was simply because for some obscure and insane reason, it had to be done thru a phone, else id get error i2105 or something. its insane.