Lost Account

[The Cynical Faroeman]

Well it would seem my account was lost because I logged on with a different computer, and their "solution" (if you can even call it that) is to pay them €16 for some irrelevant software.

They also stated and I quote "If you wish to log into the account again once you have received a login restriction, please reset the account password to lift the login restriction here." in which I did, and it changed nothing, as I still can't log on.

I get the point of protection like this, but when it literally bars you from your own ♥♥♥♥, then they ♥♥♥♥♥♥ up royally. Not to mention asking money like that from a fault that is entirely their own just makes it even worse, if anything they should pay me to fix it lol

[Oberon]

What software are they asking you to but that costs that much? I bought a physical OTP and that was only $4.

[The Cynical Faroeman]

Originally posted by The Mayor of Murder Town:

What software are they asking you to but that costs that much? I bought a physical OTP and that was only $4.

Dunno, vaguely it's a "security token"

[Angel_Fyre]

Originally posted by The Cynical Faroeman:

Originally posted by The Mayor of Murder Town:

What software are they asking you to but that costs that much? I bought a physical OTP and that was only $4.

Dunno, vaguely it's a "security token"

Yea that is a physical keychain you get that you link to the account that adds a layer of security.

You will log in to SE or FFXIV, and when it asks for a one time password, you press the button on the keychain and get the password

You can ALSO alternatively download the SE FFXIV security token APP from the google play or apple app store free

[The Cynical Faroeman]

Originally posted by Angel_Fyre:

Originally posted by The Cynical Faroeman:

Dunno, vaguely it's a "security token"

Yea that is a physical keychain you get that you link to the account that adds a layer of security.

You will log in to SE or FFXIV, and when it asks for a one time password, you press the button on the keychain and get the password

You can ALSO alternatively download the SE FFXIV security token APP from the google play or apple app store free

Fair enough, albeit completely ♥♥♥♥♥♥♥ worthless and just a cash grab.

Regardless, I have lost my account due to their blunders, which is in this case is an automated response to me apparently being on the same steam account on two computers.

My biggest issue with this is them being so horrendously bad at their jobs, that their solutions do literally diddly squat, and they don't even have the balls to have a ticket system to speak to an actual employee. I give Blizzard at lot of ♥♥♥♥, but at least that's something they did right.

The worst part is, I can't even get my money back, so at this point it's pretty much theft on their part

[Angel_Fyre]

Originally posted by The Cynical Faroeman:

Originally posted by Angel_Fyre:

Yea that is a physical keychain you get that you link to the account that adds a layer of security.

You will log in to SE or FFXIV, and when it asks for a one time password, you press the button on the keychain and get the password

You can ALSO alternatively download the SE FFXIV security token APP from the google play or apple app store free

Fair enough, albeit completely ♥♥♥♥♥♥♥ worthless and just a cash grab.

Regardless, I have lost my account due to their blunders, which is in this case is an automated response to me apparently being on the same steam account on two computers.

My biggest issue with this is them being so horrendously bad at their jobs, that their solutions do literally diddly squat, and they don't even have the balls to have a ticket system to speak to an actual employee. I give Blizzard at lot of ♥♥♥♥, but at least that's something they did right.

The worst part is, I can't even get my money back, so at this point it's pretty much theft on their part

because YOU lost access?

Sounds like a YOU problem

That is why you dont ♥♥♥♥ around and use different computers to log into ♥♥♥♥.

It pops up as possible stolen account or hack

[The Cynical Faroeman]

Originally posted by Angel_Fyre:

Originally posted by The Cynical Faroeman:

Fair enough, albeit completely ♥♥♥♥♥♥♥ worthless and just a cash grab.

Regardless, I have lost my account due to their blunders, which is in this case is an automated response to me apparently being on the same steam account on two computers.

My biggest issue with this is them being so horrendously bad at their jobs, that their solutions do literally diddly squat, and they don't even have the balls to have a ticket system to speak to an actual employee. I give Blizzard at lot of ♥♥♥♥, but at least that's something they did right.

The worst part is, I can't even get my money back, so at this point it's pretty much theft on their part

because YOU lost access?

Sounds like a YOU problem

That is why you dont ♥♥♥♥ around and use different computers to log into ♥♥♥♥.

It pops up as possible stolen account or hack

Then that is their problem, not mine, because they are too damn stupid to even have a solution that works. Really says a lot about them doesn't it?

Also, it popping up as stolen makes very little sense, unless it's so half-assed it can't even tell that it's literally on the same network. The chances of that being someone having hacked it is astronomically low.

So there you go

[Jin-]

Originally posted by Angel_Fyre:

Originally posted by The Cynical Faroeman:

Then that is their problem, not mine, because they are too damn stupid to even have a solution that works. Really says a lot about them doesn't it?

Also, it popping up as stolen makes very little sense, unless it's so half-assed it can't even tell that it's literally on the same network. The chances of that being someone having hacked it is astronomically low.

So there you go

Dont log into your account from a different computer.

What the hell that is supposed to mean? You assume that game should be locked to one particular PC is ridiculous and unheard of, well EA level of stupid on Red Alert 3 and that was removed later date

[Angel_Fyre]

Originally posted by Jin-:

Originally posted by Angel_Fyre:

Dont log into your account from a different computer.

What the hell that is supposed to mean? You assume that game should be locked to one particular PC is ridiculous and unheard of, well EA level of stupid on Red Alert 3 and that was removed later date

Do not put words into my mouth, I never said a game should be locked to one particular PC, but when you play an online game from the same location everyday, and then suddenly log in from a different location, they flag it as suspicious and lock your account for your protection.

SE takes account security seriously.

Simple instructions to unlock the account have been provided, OP just likes to complain.

See their NEW thread about the same issue and see for yourself

https://steamcommunity.com/app/39210/discussions/0/2797252553167275370/