Bought Subscription and cant play

[Grummelmax]

Bought Subscription and cant play. It says, This service account does not have a valid FINAL FANTASY XIV license for this platform, or your subscription has expired.
To add a license, please visit FINAL FANTASY XIV: Mogrystation

Why is that?

[Danielsonpl]

What does your mogstation account say and where do you try log in? With Steam launcher or standard one?

[Grummelmax]

i start the game on steam and in the mogry station i have 150 days subscription

[Danielsonpl]

But what is your account type? Is it standard or standard (Steam) etc?

[Grummelmax]

its standard steam

[Danielsonpl]

Then you should be able to play with Steam launcher. Are you trying to log in with Steam FF XIV launcher or maybe with trial one? You have the windows ARR light checked in table below account state? And you sure you are trying to log into correct account? Maybe you have multiple service accounts on one account.

[Grummelmax]

No i havent, i have only one account. I used the account some time ago and bought today shadowbringers and the subscrpzion. I login with the steam launcher.

[Danielsonpl]

Can you post screenshot of mogstation status (you can cut/ hide personal data like name, character list etc if you want) ? Seems like everything should be okay. Looks like you have to contact square support if can't find anything wrong out there...

[Grummelmax]

How can i post a screenshot here?

[What the scallop?]

You bought shadowbringers today, right? You have to make sure that you put in the registration keys on the mog station. You should be able to find your registration keys through the steam desktop app.

[Grummelmax]

i registered the key directly on the mogry station, there is shown that i own all the Addons and stuff.

Maybe it has something to do with Additional payment services? It says inactive

[Asassinx1]

Did you play the trial version first? If so remove the trial version...redownload the launcher from steam....reinstall the game from the launcher and it will work.

[ink]

1) Make sure to open the game from steam!! This is the most important part.
2) Log in
3) If game launches to main menu, click "data center" and select data center you have char or any you want to play in. Doesnt matter.
4) If you have 2 service accounts this is where the game asks which one you want to use
5) If you played FFXIV on steam first, you probably click "Final fantasy XIV 1". If you trialed from website, it might be 2 for your steam version.

Go to mogstation website and look do you have 2 SERVICE accounts (not square accounts)